Issue Report: SS3 no sound (SOLVED)

[PvtTUX]

No sound on SS3 but sound on the moddable version. Sound was working fine initially but is now silent, have tried resetting cvars and deleting all content and re-downloading to no avail !
All other steam games are ok, I guess there is a hidden config file somewhere, any ideas ?




Terminal output from game launch appears fine ?


Game update: AppID 41070 "Serious Sam 3: BFE", ProcID 12097, IP 0.0.0.0:0
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
saving roaming config store to 'sharedconfig.vdf'
roaming config store 2 saved successfully
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded: ignored.
WRN: Memory block injectors occupy additional 4 bytes per memory block.
INF: GameEnv API: Steam
Setting breakpad minidump AppID = 41070
Steam_SetMinidumpSteamID: Caching Steam ID: 76561198015513605 [API loaded no]
INF: Encoded user ID = e9801ce9:af66e309
INF:
INF: Gfx API: OpenGL
INF: Window: 1920 x 1025
INF: Vendor: nVidia (0x10DE)
INF: Driver: NVIDIA Corporation (0x0E22)
INF: Renderer: GeForce GTX 460/PCIe/SSE2
INF: Version: 4.3.0 NVIDIA 310.14
INF: Video memory size: 1024 MB
INF: Available for textures: 1024 MB
INF: Active GPU(s): 1
INF:
INF: Sfx API: OpenAL
INF: Device: PulseAudio Default
INF: Mixer frequency: 44100 Hz
INF: Mixer voices: 64
INF: Max sound sources: 35
INF: Max total volume: 3
INF: Speaker config: (unknown)
INF: Environment FX: not supported
INF:
INF: AutoDetect: Hardware values unchanged, nothing to do.
Installing breakpad exception handler for appid(gameoverlayui)/version(20121120153152_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0)
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "canberra-gtk-module"
[1122/233105:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation
INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/Intro.wld' in 0.54 seconds.
INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/MenuLevel.wld' in 0.04 seconds.
Game removed: AppID 41070 "Serious Sam 3: BFE", ProcID 12098
/usr/lib/gtk-2.0/2.10.0/menuproxies/libappmenu.so: wrong ELF class: ELFCLASS64

(steam:10772): Gtk-WARNING **: Failed to load type module: /usr/lib/gtk-2.0/2.10.0/menuproxies/libappmenu.so


(steam:10772): Gtk-WARNING **: A floating object was finalized. This means that someone
called g_object_unref() on an object that had only a floating
reference; the initial floating reference is not owned by anyone
and must be removed with g_object_ref_sink().
saving roaming config store to 'sharedconfig.vdf'
roaming config store 2 saved successfully
/usr/lib/gtk-2.0/2.10.0/menuproxies/libappmenu.so: wrong ELF class: ELFCLASS64

(steam:10772): Gtk-WARNING **: Failed to load type module: /usr/lib/gtk-2.0/2.10.0/menuproxies/libappmenu.so


System Spec:


Processor Information:
Vendor: GenuineIntel
Speed: 2801 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Ubuntu 12.04.1 LTS (64 bit)
Kernel Name: Linux
Kernel Version: 3.2.0-32-generic
X Server vendor: The X.Org Foundation
X Server release: 11103000

Video Card:
Driver: NVIDIA Corporation GeForce GTX 460/PCIe/SSE2

Driver Version: 4.3.0 NVIDIA 310.14
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID: 0x10de
DeviceID: 0xe22
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1023 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Realtek ALC887-VD

Memory:
RAM: 3937 Mb

Miscellaneous:
UI Language: English
LANG: en_GB.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 458075 Mb
Largest Free Hard Disk Block: 273749 Mb

Installed software:

[barsanuphe le sec]

Have you looked in the Steam settings? Somewhere, you can select the default audio device. I suddenly had no sound in Killing Floor at some point, until I played with that.

[PvtTUX]

Had a play with that, looks like I've lost sound in Big Picture mode now too, all other games are still fine except SS3.

[AlenL]

If moddable version works, you could do a diff between the log files of the two versions to see what's different.

[PvtTUX]

There is little difference between the two files, just timestamps and memory usage. I deleted the SeriousSam.ini file and recreated it with the unrestrictedSS3, still no sound in original game.

[AlenL]

That doesn't really make any sense. Both executables are same in that regard, and both use OpenAL. If OpenAL works, sound in the game should work. The only difference between the exes is that one allows custom content to be loaded and the other has support for leaderboards and achievements.

[PvtTUX]

Yeah it's a strange one, I've since gone to the bother of uninstalling steam and redownloading all the games, same result no sound in SS3 except for the unrestricted version.
No errors in the log files and very little difference. No idea what caused this to happen, might try forcing pulseaudio even though it appears fine.

[PvtTUX]

Got it sorted eventually, looks like it was defaulting to the wrong sound output. Don't know why other games were fine but disabling the other unused outputs did the trick, perhaps pulse audio keeps a config of preferred outputs for certain games or apps somewhere.