Steam for Linux > Limited Beta > Topic Details
noname Nov 22, 2012 @ 10:51pm
Issue tracker?
Wouldn't it be a good idea to set up an actual bug/issue tracker, instead of letting this forum double as one? There's like 5 posts for every issue, no good way of marking things as resolved, no proper way of posting bulk data (logs, memory dumps, what have you) etc.
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jdwpom Nov 22, 2012 @ 11:40pm 
Funnily, this is the second post I've seen suggesting this. Admittedly, the forum is doing quite well, and I guess everyone who has an issue is reporting it (rather than people going 'oh, my issue has been reported, I won't post') which can help with getting a good sense of the scale of a raised issue.
hvr Nov 23, 2012 @ 1:54am 
Some bugtrackers (e.g. Ubuntu's launchpad) have a "this affects me too" button which also helps getting a picture of the number of affected ppl
johndrinkwater [🐧︀ 🎮] Nov 23, 2012 @ 3:12am 
If people USED search, http://steamcommunity.com/app/221410/discussions/1/882966056740673444/ , maybe the need for a tracker would be less.
noname Nov 23, 2012 @ 5:58am 
But no-one has told us to use search or only report an issue once. At least someone should write a bit more comprehensive instructions on how to report an issue than the one in Getting Started.

Plus, like hvr said, the this affects me too button is a really nice feature.
Frank Nov 29, 2012 @ 3:46pm 
Originally posted by noname:
But no-one has told us to use search or only report an issue once. At least someone should write a bit more comprehensive instructions on how to report an issue than the one in Getting Started.

Plus, like hvr said, the this affects me too button is a really nice feature.

tl;dr - When posting an with the Steam for Linux client, please do the following:
1. Use the Search button to look for similar existing posts and/or possible solutions. If one exists, add your information in a new comment.
2. If there is no existing thread, create a new one using the template specified in the Getting Started thread.

long version - We assumed that people would first use the Search feature before posting their feedback because it's good forum behavior: keeps the forum from exploding in size (as you mentioned) and provides an easy way to indicate the severity of a certain bug - more people, more widespread/severe issue.
We chose a limited access forum because we needed a simple and efficient method of bug tracking that allowed both public and VALVe access. It also had the benefit of providing an automatic identifier without requiring everyone to sign up for yet another service.

T0xicCode Nov 29, 2012 @ 5:19pm 
Would a SSO system (like ubuntu's [login.ubuntu.com, used by all canonical services]) be possible? That way there would be a sensible system actually made for bug tracking and it wouldn't require us to sign up for yet another system.
noname Dec 3, 2012 @ 12:25pm 
It most certainly would be possible. Most issue trackers worth their name have PAM support.
Frank Dec 4, 2012 @ 1:30pm 
Originally posted by I Wear a T0x:
Would a SSO system (like ubuntu's [login.ubuntu.com, used by all canonical services]) be possible? That way there would be a sensible system actually made for bug tracking and it wouldn't require us to sign up for yet another system.
Good idea Wear a T0x but how many of our users already have an Ubuntu account? If that number is in the minority than we run into the same problem of forcing current (and new) beta testers to create a new account.
We are looking for public interface bug trackers that have a sign-on system that would take a SteamID but haven't found any yet.
johndrinkwater [🐧︀ 🎮] Dec 4, 2012 @ 3:29pm 
As far as I am aware, https://github.com/jalcine/bugzilla-openid this should drop into Bugzilla and be compatible with Steam’s existing SSO.
Frank Dec 4, 2012 @ 3:53pm 
Originally posted by johndrinkwater:
As far as I am aware, https://github.com/jalcine/bugzilla-openid this should drop into Bugzilla and be compatible with Steam’s existing SSO.
We'll look into this, thanks!
taurus Dec 4, 2012 @ 8:46pm 
Although it would cost money, launchpad.net can host closed source projects. This allows for the ability to report bugs to relavent packages (as well as, upstream, to debian) that are currently in ubuntu 12.04 and 12.10.

Another option is to host a private launchpad server that points to an appropriate OpenID server for authentication.
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Date Posted: Nov 22, 2012 @ 10:51pm
Posts: 11