drift Apr 29, 2013 @ 3:05pm
Ubuntu crashes and logs off account when trying to launch Steam
When my steam account connects and the Steam window comes open, I get a black screen with the terminal letters that says HDIO_GET_IDENTITY failed. I've had this problem previously, but it magicaly dissapeared. Since this is a new ubuntu install, I suppose that is why the problem came back. How do I fix this? I cannot use Steam at all with this problem
Showing 1-15 of 21 comments
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Junior s2 Camila Apr 29, 2013 @ 3:11pm 
Which Ubuntu? What Hardware?
drift Apr 29, 2013 @ 3:15pm 
ubuntu 12.10
Intel core i5 3750k @stock
Nvidia GTX Geforce 650
8 gb ddr3 ram
100 gb usb hard drive for boot
drift Apr 29, 2013 @ 3:29pm 
I have 64 bit, I did not install kernel headers
spantherix Apr 29, 2013 @ 3:41pm 
Better stay with 12.04 64bit (12.04 is LTS (Long Term Support)) and so it is more reliable over time. It has long support and is one of the main "workstation" and "pre-installation" versions. LTS are preferred since you don't have to switch every half year and they get patches all the time too. I use 12.04 64bit myself too :-)
Junior s2 Camila Apr 29, 2013 @ 3:45pm 
Originally posted by spantherix:
Better stay with 12.04 64bit (12.04 is LTS (Long Term Support)) and so it is more reliable over time. It has long support and is one of the main "workstation" and "pre-installation" versions. LTS are preferred since you don't have to switch every half year and they get patches all the time too. I use 12.04 64bit myself too :-)
No problems there? I'm starting to think if staying on 13.04 is a good idea, I've never used Ubuntu long enough to be forced to upgrade.
Last edited by Junior s2 Camila; Apr 29, 2013 @ 3:46pm
Ilrita Apr 29, 2013 @ 5:11pm 
Ubuntu 12.04 LTS is certainly far more stable than 12.10, at the least. I remember having so many instabilities with 12.10 that I felt like my head was going implode. If you really like 12.10 and Steam is the only problem you are having, then you should just download and installed 12.04 LTS on a HDD (no external HDDs/USBs) for Steam gaming. I would suggest just install 12.04 LTS instead, though.

However, I can try to help you out. Is that ALL that it reports "HDIO_GET_IDENTITY failed", or does it say anything else after it like "/dev/sdb1" or perhaps "Invalid argument"?

Also, you said you have it installed on an USB? I have seen people have problems just like this when they installed on an USB, but it could be ignored as it worked perfectly fine still in some cases. It is pretty common for people, but not a lot of solutions have been given or addressed at the least.

EDIT:

You can try this if you really want to try and fix the problem;

http://www.hyperois.com/members/knowledgebase/30/-Drive-errors-in-the-system-log-files-ordevorsda-HDIOGETIDENTITY-failed-Invalid-argument.html
Last edited by Ilrita; Apr 29, 2013 @ 5:18pm
Junior s2 Camila Apr 29, 2013 @ 5:20pm 
Originally posted by Ilrita:
Ubuntu 12.04 LTS is certainly far more stable than 12.10, at the least. I remember having so many instabilities with 12.10 that I felt like my head was going implode. If you really like 12.10 and Steam is the only problem you are having, then you should just download and installed 12.04 LTS on another HDD for Steam gaming. I would suggest just install 12.04 LTS instead, though.

However, I can try to help you out. Is that ALL that it reports "HDIO_GET_IDENTITY failed", or does it say anything else after it like "/dev/sdb1" or perhaps "Invalid argument"?

Also, you said you have it installed on an USB? I have seen people have problems just like this when they installed on an USB, but it could be ignored as it worked perfectly fine still.

EDIT:

You can try this if you really want to try and fix the problem;

http://www.hyperois.com/members/knowledgebase/30/-Drive-errors-in-the-system-log-files-ordevorsda-HDIOGETIDENTITY-failed-Invalid-argument.html
Yes, USB installs sometimes causes problems, CD installs on the other hand are far more reliable.
Ilrita Apr 29, 2013 @ 5:28pm 
Definitely, especially so since he has installed the boot onto the USB. A lot of the time they are just just errors with the hdparm, which is usually ignored as they usually are just display errors, nothing actually being done but I suspect that the issue is being called upon as a "stop issue" because Steam is calling for something that the USB cannot do—but that is just my suspicion, of course.

He can check his log file for more details, but I know what it will say. It would be easier using the command

hdparm -i /dev/sdb

And then see if it gets the error. The link I gave holds literally the only answer given on the web—at least in English.

I really hope it works and if not, that he has internal HDDs someplace he can install the entire Ubuntu OS on.
Last edited by Ilrita; Apr 29, 2013 @ 5:30pm
Junior s2 Camila Apr 29, 2013 @ 5:44pm 
Ilrita, have you used Ubuntu long enought to pass from an LTS to another? Any trouble?
Ilrita Apr 29, 2013 @ 6:00pm 
Yes, I have been using Ubuntu since 2004 and have tried many of them. I found various kinds of trouble over the LTS releases, but most of the trouble was easy enough to fix for me. Sometimes I would use an LTS without any trouble at all, and would upgrade when the next came out. What kind of trouble are you asking about, though? Something similar to the OP's problem?

On a side note, I would like to say that I found 12.04 LTS to be a release I had the most problems with. People can, of course, disagree but that has been my experience over three different machines. But, again, nothing that couldn't be easily remedied.

drift Apr 29, 2013 @ 6:09pm 
Originally posted by Ilrita:
Definitely, especially so since he has installed the boot onto the USB. A lot of the time they are just just errors with the hdparm, which is usually ignored as they usually are just display errors, nothing actually being done but I suspect that the issue is being called upon as a "stop issue" because Steam is calling for something that the USB cannot do—but that is just my suspicion, of course.

He can check his log file for more details, but I know what it will say. It would be easier using the command

hdparm -i /dev/sdb

And then see if it gets the error. The link I gave holds literally the only answer given on the web—at least in English.

I really hope it works and if not, that he has internal HDDs someplace he can install the entire Ubuntu OS on.

Well I have no hard drive tweaks whatsoever, so that is out of the question. I actauly have no hdd to install ubuntu on, because my hdd broke. The only reason I actually use ubuntu is because it suports installation on external hdd, which windows does not permit.

The hdbperm command just tells me there is no such file or directory
Junior s2 Camila Apr 29, 2013 @ 6:09pm 
I was talking about upgrade problems, if it's better to install the new LTS or do a system upgrade (either via Terminal or via CD itself). Video problems, audio, system problems, anything counts, since 13.04 is the best release I've ever used.
drift Apr 29, 2013 @ 6:15pm 
I switched to gnome with no effects and I managed to boot steam without getting logged off. I will see if I am able to play any games, then consider installing 13.04
drift Apr 29, 2013 @ 6:20pm 
Tried to play Amnesia tThe Dark Descent and the 3D in the game delivers a black screen.
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Date Posted: Apr 29, 2013 @ 3:05pm
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