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A good support system (ala VNC etc) will help a lot as will not bogging ppl down w/ jargon.
Though I dont use it anymore, I would say Ubuntu has helped a lot of new ppl myself included. I recommend Solydxk to any really new ppl though (Solydxk = Linux Mint Debian Edition w/ XFCE or KDE)
Then there's the drivers. While MESA is still lackluster in it's GL support, it is making progress. And though the binary AMD-drivers don't show much improvement, the Open Source drivers receives much love. nVidias binary drivers, are quite functional, and are gaining support for EGL, which all the Open Source drivers already has.
This all means decent driver performance, perfect frames, without having to fight with settings in drivers and X, X-crashes, screentearing, grey fills, the works.
I read, during the steam machines announcement, that Valve was working on fixing sound drivers. Something with latency issues, if memory serves. One could hope, that it'd result in less buffer issues (or whatever causes sound to crackle, especially on Skype (does anyone know of any Skype alternatives btw? It doesn't have to be able to use Skypes network, or call phones, as long as you can add friends, call them up, chat with them, n' such. I don't like the fact that skype is M$ software, and that it just completely takes over control over sound-settings, regardless off how you set it up.)).
[EDIT] And I forgot to mention all the Linux support from the graphic engines. Latest engine with Linux support, is CryEngine, and then there's Frostbite, and a few others, that often are used in AAA titles.[/edit]
On topic:
The fact that it's companies, that make up those 11%, is pretty interesting.
Thinks about it.
Consumers who still use XP today never will upgrade their existing machines. They move away from XP when the old machine dies and then they automatically get a W8 PC - because that's the de facto default for a PC you can buy as a consumer.
Corporations are different. They have dedicated staff or hire consultants on demand.
If they still use XP now it's for 2 reasons:
1) have particular specialized XP software that doesn't run on newer Windows machines.
2) Keep costs down. They simply didn't see a need to buy new hardware and then train their employess when the old stuff stil works and they feel safe enough behind their firewalls to not care too much about sec updates for XP. Either their uses have no or very restricted internet access or they are simply ignorant about security risks ("nothing ever happened in the past").
If a corp wants to keep costs down, has no special software needs (perhaps all work is done in browsers anyway), then a cheap PC with a basic Linux install is all they need. User stays in FF or Chrome all day long anyway - then it doesn't matter what OS is providing the driver layer for your browser.
No doubt some corporations fitting that profile will switch to Linux. It provides the cheaper base for their browsers and has a good security track record.
Some institutions with specialized software (solutions you can't buy off-the-shelf) will go with whatever their consultants come up with. And many modern in-house applications are Java-in-tomcat solutions where again the user just uses a browser to access the centrailzed enterprise app. Basically a fancy way of brining the old terminal accesses mainframe back. But this time with fancy graphics and mice.
I don't agree. XP machines will get insecure (or much more insecure, if you like) in april.
Consumers should change and I think (and hope) most will.
Or they just have poor performance hardware so they can't install Vista, 7 or 8. In this case some Linux distros come in handy.
Embedded devices run customized software. Try to put it on your Pentium 2 machine...
We don't know how the questions were phrased. Nor what they used their computers for. amongst other things.