wbacon [capcom]  [developer] Apr 10, 2013 @ 3:16pm
Call to Arms (frame rate issue)
Hello Community,

Per subject line, I'd like to ask for the community's help in identifying the root cause of the frame rate drop that has affected some users since the L4D2 patch rollout.

As some of you may be familiar, the key to fixing any software bug is to first reproduce the error condition. The development team has been attempting to reproduce the frame rate drop for quite some time since the issue was initially reported; frustratingly, they haven't been able to reproduce it with the current pool of hardware deployed in their lab. Unfortunately, there's only so many hardware and software combinations they can test.

Here's where the power of community comes into play and I would like to ask for your assistance. Based on what has been reported thus far, the common theme appears to be the unusually high CPU workload. For those experiencing significant frame rate drop since the latest patch, we would like to know more about CPU processes that's causing high workload:

1. Run game in windowed mode (this allows turning on Task Manager easily)

2. When frame rate starts to drop,
  • (a) Launch "Task Manager"
  • (b) Go to the "Processes" tab
  • (c) Ensure the "Show process from all users" check box is on
  • (d) Check what process is consuming the most CPU cycle
  • (e) If it's svchost.exe (or any other process that is not the game itself), please right-click on the offending process and select "Go to Service(s)" from dropdown menu. You'll automatically switch to the Services tab, and services running inside problematic svchost.exe will be highlighted.
3. Please take note of which process/services are consuming most CPU and report back to this thread. If svchost.exe is consuming tons of CPU cycles, please post a list of the services obtained in step 2(e).

In addition to the above, it would be helpful if you can also provide the following information:

1) CPU model
2) Graphics card/chip model
3) Driver version number
4) System memory size
5) Operating System version
6) Motherboard/chipset (or if a laptop, make/model)

Thank you,
Last edited by wbacon [capcom]; Apr 10, 2013 @ 3:21pm
Showing 1-15 of 135 comments
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originsau Apr 10, 2013 @ 3:53pm 
Hey Dev, thank you for taking up the call....
CPU - AMD 6100
Graphics - 660TI (have tried SLI and single card.)
Driver -314.22 (have tried roll back to previous driver made no difference.)
OS - Updated Today - WIn 7 64 Bit
Mem- 16 Gig
Chipset - 990fx

BH6.exe(32) - 100 in full screen and 98 in window - ran game for fifteen minutes.

Have tried difference screen res - made no difference.

If you need any further info plz let me know.

Thanks
Matt
Otacon815 Apr 10, 2013 @ 3:57pm 
It REALLY has nothing to do with the game, some people just aren't that 'knowledgeable'. Since the VERY start of the games release, I have had NO issues at all. MOST of the people that have had issues are using Beta drivers which is a NO NO, and are either on 'Windows 8'. That right there will show you a LOT about the certain people having issues. Proof of what I'm saying? http://steamcommunity.com/sharedfiles/filedetails/?id=135241298 that backs up my 'claim' of having no issue with the game. I mean c'mon if Gabe Newell called 'Windows 8' a catastrophe, what would you do? http://www.forbes.com/sites/erikkain/2012/07/26/windows-8-is-a-catastrophe-according-to-gabe-newell-valve-hedging-with-steam-on-linux/
Rockhead Gaz Apr 10, 2013 @ 4:04pm 
Originally posted by Otacon815:
It REALLY has nothing to do with the game, some people just aren't that 'knowledgeable'. Since the VERY start of the games release, I have had NO issues at all. MOST of the people that have had issues are using Beta drivers which is a NO NO, and are either on 'Windows 8'. That right there will show you a LOT about the certain people having issues. Proof of what I'm saying? http://steamcommunity.com/sharedfiles/filedetails/?id=135241298 that backs up my 'claim' of having no issue with the game. I mean c'mon if Gabe Newell called 'Windows 8' a catastrophe, what would you do? http://www.forbes.com/sites/erikkain/2012/07/26/windows-8-is-a-catastrophe-according-to-gabe-newell-valve-hedging-with-steam-on-linux/

Not really very helpful, to be honest. Capcom are looking for information, they know what will help them solve the problem, and this isn't it. Nor is my taking the time to reply.
wbacon [capcom]  [developer] Apr 10, 2013 @ 4:10pm 
Hi Otacon815,

I appreciate your opinion, but my intent here is to keep this thread focused on users reporting issues so the developers can gather data that much more quickly and work on a fix.

In other words, I don't want this thread to become another debating ground.

Thanks for your understanding.

William
Zoralink Apr 10, 2013 @ 4:19pm 
BH6.exe used the most, but was still only at 35-40% load the vast majority of the time, despite my frames being at 14.

1) AMD Phenom II x4 @ 3.1 GHz
2) Radeon 7870 2GB
3) Using catalyst drivers 13.3 (Beta drivers) Had the same issue using 13.1 before this.
4) 8 GB DDR3 RAM
5) Windows 7 64 Bit
6) AMD Asus M4A77TD

EDIT: Otacon, I hope for your sake you're a troll. If not, you're a complete ♥♥♥♥♥.
NobleKing Apr 10, 2013 @ 4:26pm 
CPU - 17 2600k
Graphics - Nvidia GTX 680
Driver -314.22 (have tried roll back to previous driver made no difference.)
OS - Win 7 64 Bit
Mem- 8 Gig
Chipset - P8Z68-V GEN 3

Under 20fps in Game and Menu after a few minutes prior to the patch everything was fine. All my other games run nicely Crysis 1, 2,3, skyrim, far cry 3.

cpu cycles 60 -90 stays in the 80's mostly bh6.exe which is used the most.. Cpu Usage looks good on all cores. Doesnt reach max stays in the middle
Otacon815 Apr 10, 2013 @ 4:27pm 
Originally posted by wbacon:
Hi Otacon815,

I appreciate your opinion, but my intent here is to keep this thread focused on users reporting issues so the developers can gather data that much more quickly and work on a fix.

In other words, I don't want this thread to become another debating ground.

Thanks for your understanding.

William
WOW, Thanx. So I get chewed out for posting something that MIGHT actually be helpful. MEANWHILE, guy who posts ONLY to chew me out, has NOTHING said to him, RIGHT. I'm kind of glad I'm not posting the other info that probably is the EXACT reason for people getting FPS drops. But whatever, seeing people who act like ♥♥♥♥♥♥ bags get praised is fun as well. Enjoy their HELPFUL information, I'll be something that 'Mr. Gaz' isn't and give you a hint at what you should look into William. You guys do testes that are ALWAYS in LAN, have fun. And how do I know it's that? Cause the same EXACT issue happens in another game.
H2O Apr 10, 2013 @ 4:31pm 
BH6.exe (around 33-35%)

CPU-AMD Phenom II x4 955
Graphics - ATI Radeon HD 6780
Driver - Catalyst 13.3 Beta
Memory size- 8 Gbs
OS - Windows 8 64bits up to date
Motherboard - Asus M4A78pro

Run first release version like a charm , Have issue after L4D2 patch. It is not looks like the graphic processing issue thought. The slowdown will start after playing the game for a couple of minutes and it stay laggy even after quiting the game session (back to menu). Still, even the game get lagged up and framerate run down to 5 - 10 fps but the processed usage still the same (33-35%). Thank a bunch for take a respond on this issue.
Geno Apr 10, 2013 @ 4:33pm 
BH6.exe used most, 90% when i first checked, but lather went down to 35-40%, with the same drop in fps

CPU - Intel Core2 Duo E8400 3.00 Ghz
Graphics card - Nvidia Geforce GTX 260
Driver version number - 314.22
Memory size - 6,00 GB
OS - Windows 7 Ultimate
Motherboard - Asus P5Q Pro Turbo
wbacon [capcom]  [developer] Apr 10, 2013 @ 4:54pm 
Hi Otacon,
I'm not chewing you out at all, and if it came across that way, my apologies for that.

William
Max1muspr1me Apr 10, 2013 @ 5:06pm 
FPS drops from 120 at the game start and then it run down to 16 FPS also in the menue
System: Core i7 3770 K no OC GTX 690 Driver 314.22 WHQL
I have a try with and without SLI
Board P67 from MSI C43, OS Win 7 64bit, Memory 8 GB
Game and steam a running on a SSD 256 GB

Same issue with a AMD HD 7950 Driver 13.3 Beta3

「遠野志貴」「Sh1k1」 Apr 10, 2013 @ 5:06pm 
Hey Will. Glad to see you're trying to crowdsource locating the problem, since it'll probably be easier with all of us contributing to find the issue; however, I think there's also a lot to be said about temporary fixes and such. For some reason, even though I'd played the game several times after the L4D2 patch hit at my usual normal speeds, I tried to play one or two nights ago and I kept getting abysmal framerates (5-8fps). I found that for some people, going into C:\Users\[windows username]\Documents\CAPCOM\RESIDENT EVIL 6 and editing the \config.ini file (specifically setting the fields JobThread to 2 from its original 3, and RenderingThread to OFF from its original ON) seemed to work, and even though it's only a workaround, it did manage to solve my issue, as I'm back to playing with my old framerates.

Just throwing that out there, you know.

EDIT: Considering the above workaround worked for me, for what it's worth, here are my specs:
Acer Aspire 7739G Laptop[www.newegg.com]
OS: Windows 7 Home Premium SP1
Processor: Intel Core-i5 480M @ 2.66GHz
RAM: 8GB DDR3
Graphics Accelerator: 1GB DDR3 dedicated Nvidia GeForce GT 610M

tl;dr Crowdsourcing is good, but you should also offer, in the meantime, workarounds that have been proven to work for some people. They might or might not solve the problem, but people lose nothing by just trying them out.
Max1muspr1me Apr 10, 2013 @ 5:18pm 
Yeah i play the game for 30h in coop befor the patch and no problems, the FPS drop start after the patch nad i have reinstall the game more then one time change the grafik and have a try with and without coreparking in the win system nothing help and that what Sh1k1 typ i also do but no effect for me still the same, I think it is a problem with the vsync in the game, i have a 120 HZ screen and the game report all the time i start it with 50 HZ ?? so i must change it but at the next start the same, only 50 HZ.
Sirnef Apr 10, 2013 @ 5:35pm 
Originally posted by Otacon815:
It REALLY has nothing to do with the game, some people just aren't that 'knowledgeable'. Since the VERY start of the games release, I have had NO issues at all. MOST of the people that have had issues are using Beta drivers which is a NO NO, and are either on 'Windows 8'. That right there will show you a LOT about the certain people having issues. Proof of what I'm saying? http://steamcommunity.com/sharedfiles/filedetails/?id=135241298 that backs up my 'claim' of having no issue with the game. I mean c'mon if Gabe Newell called 'Windows 8' a catastrophe, what would you do? http://www.forbes.com/sites/erikkain/2012/07/26/windows-8-is-a-catastrophe-according-to-gabe-newell-valve-hedging-with-steam-on-linux/

So i have nvidia and windows 7, im still having the problem. now what?

Thanks dev for noticing and addressing the issue to the public. I will be post my results after dinner today. I have an i-5 processor and a gtx 670. i will post dxdiag just in case.

rosie1 Apr 10, 2013 @ 5:35pm 
My frame rate has been fine even after the L4D2 patch and i only keep it to 30 FPS the only problem i ever had was the "out of video memory" but that error seems to be fixed now
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Date Posted: Apr 10, 2013 @ 3:16pm
Posts: 135