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Steam is not doing refunds for this game........
"Hello,

A staff member has replied to your question:

Hello Thomas,

Thank you for contacting Steam Support.

We cannot offer a refund for this transaction.

As with most software products, we do not offer refunds or exchanges for purchases made on our website or through the Steam Client. This includes, but is not limited to, games, Early Access Games, software, gifted or traded purchases, downloadable content, subscriptions, and in-game items/currency.

We will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. The refund request must be received prior to the official release date for the item. You can see when a pre-purchased title is scheduled to officially unlock by viewing the green information bar on its store page.

This only applies to preorders purchased from your account; preordered titles received or sent through the Steam Trading system cannot be refunded. We do not offer refunds for Early Access Games.

Please review Section 3 of the Steam Subscriber Agreement for more information.
http://www.steampowered.com/index.php?area=subscriber_agreement "

Looks like im done with steam until they get their ♥♥♥♥ together......

Even ♥♥♥♥ing EA does refunds for broken ♥♥♥♥/unfinished ♥♥♥♥......
Showing 1-15 of 47 comments
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Cyborgt May 11 @ 5:47pm 
Originally posted by Puella Magi Madoka Magica:
Even ♥♥♥♥ing EA does refunds for broken ♥♥♥♥/unfinished ♥♥♥♥......

Really? You sure about that? I remember hearing about a time when multiplayer was basically broken on all of their games because of an issue with Origin but I don't remember hearing about the refunds they were issueing for those games. From what I heard, it took quite some time for them to get around to fixing it as well. Not that i'd know from experience since I don't use Origin but I think you're slightly overstating things with that one.
Last edited by Cyborgt; May 11 @ 5:48pm
Solo Solitaire (Banned) May 11 @ 6:02pm 
This is nothing new, sadly. People have been trying to get refunds for this game and others under similar circumstances with no luck for years. Steam makes more money this way.
Cloak&dagger Inc. May 11 @ 7:09pm 
Originally posted by Cyborgt:
Originally posted by Puella Magi Madoka Magica:
Even ♥♥♥♥ing EA does refunds for broken ♥♥♥♥/unfinished ♥♥♥♥......

Really? You sure about that? I remember hearing about a time when multiplayer was basically broken on all of their games because of an issue with Origin but I don't remember hearing about the refunds they were issueing for those games. From what I heard, it took quite some time for them to get around to fixing it as well. Not that i'd know from experience since I don't use Origin but I think you're slightly overstating things with that one.

Yes and they also have a 30 day money back guarantee now. If you are not happy about the game, they will refund you without question. I never thought I'd say it but EA's business model on origin is a hell of a lot less hostile towards the end user than Steam is. And with Steams introduction of boatloads of ancient shovelware and early green access BS with no quality control, the fact that they havent got anything similar is just plainly bad and greedy practices. When EA have the upper hand on you in the costumer care department, you seriously need to rethink what you are up to and get your ♥♥♥♥ together.

I think Valve should use this as a logo for steam
http://mentalfloss.com/sites/default/files/styles/article_640x430/public/toilet_flushing_5.jpg

Its still a general HVAC article, just more fitting of where Steam is heading.
Last edited by Cloak&dagger Inc.; May 11 @ 7:11pm
Solo Solitaire (Banned) May 11 @ 7:24pm 
Originally posted by Cloak&Dagger Inc.:
I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.
muzzy (Banned) May 11 @ 7:37pm 
Simple: Boycott steam. Don't buy anything from steam.
Cloak&dagger Inc. May 11 @ 7:47pm 
Originally posted by Solo Solitaire:
Originally posted by Cloak&Dagger Inc.:
I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.


I agree.
Nathos May 11 @ 7:50pm 
Originally posted by Solo Solitaire:
Originally posted by Cloak&Dagger Inc.:
I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.

Even though EA says that, their games come on sale faster than a lot of other publishers. I've seen several games have 33-50% off sale 1, 2, 3 months after they were released. It happen with Battlefield every year.
Last edited by Nathos; May 11 @ 7:50pm
Cyborgt May 11 @ 7:51pm 
Originally posted by Cloak&Dagger Inc.:
Yes and they also have a 30 day money back guarantee now. If you are not happy about the game, they will refund you without question.

Huh, that's something I hadn't heard. It is pretty sad when EA can beat you on the consumer protection front but tbh, that isn't likely to do anything to Steam. Origin has one fatal flaw that pretty much every other digital distribution service shares with it. Inferior service.

For all Steam's faults it still proves significantly more convenient, cheaper (due to the prevelance of sales,) more stable and provides a wider selection that pretty much any other option. That combined with the largest PC market share (thanks mostly to being the first of its size) is likely to keep things going the same way for quite some time. As long as nobody else can compete in those areas, Steam is never going to have to change.

Originally posted by Solo Solitaire:
I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.

Well, their CEO said that anyway... iirc. They've already started having the occassional sale though from what i've heard. Not nearly as frequent or big as the Steam sales but it's at least proof that someone working at Origin knows they're necessary.
Solo Solitaire (Banned) May 11 @ 9:37pm 
Originally posted by Cyborgt:
One nice thing they've been doing the last couple of months is giving away 1 older game free.
ragnar119 May 12 @ 2:39am 
Steam really needs a competition very badly.
I never used origin (hack if there where no cheap games on steam, I would never use it also), but if I remember good they do give refunds, but not for all games, only for those made directly by EA
Cyborgt May 12 @ 3:24am 
Originally posted by ragnar119:
Steam really needs a competition very badly.
I never used origin (hack if there where no cheap games on steam, I would never use it also), but if I remember good they do give refunds, but not for all games, only for those made directly by EA

Now that you put it that way, I do vaguely remember something about that. Tagging it as the EA guarantee or something like that. It makes sense for them to do considering they make almost entirely series of games with established markets that were going to buy their games to begin with. It also makes it easy for them to seem consumer friendly by offering refunds of some form even if it isn't any better than other companies overall.

Originally posted by Solo Solitaire:
One nice thing they've been doing the last couple of months is giving away 1 older game free.

Yeah, but that's for the same reason their CEO doesn't believe in sales. They're shortsighted. They don't see old games as holding any real value because the only thing they care about is the early sales blitz after a new release. At least in the case of giving away old titles it's actually somewhat intelligent. After all, they're giving up something they see as worthless but since they're likely to make a sequel to whatever they give away they're potentially increasing the franchise's market.
Last edited by Cyborgt; May 12 @ 3:25am
lolibus May 12 @ 7:19am 
That makes sense that they don't wanna give refund, they would lose all that juicy money, but the problem here is that they not only support scammers with that behaviour, they basically are in the same boat with them.

I know that they don't plan something like this but imagine you walk into a store. There you see a man in black clothes that robs people but the store owner & his staff don't do anything. After he is done robbing, the store owner gets a cut. Some costumers already called the police, but the police can't enter store. They never planed this but they acted like that when it happened.

Steam is basically doing the same, they don't wanna rob people but when a 3rd party does it in "their store" they let it happen & take a cut.

At least that is the impression I get because steam thinks they can do what they want in their shop because we are on "the internet".
NeoCat May 12 @ 8:00am 
They DO infact give refunds for digital download purchases in certain extreme cases. This is one of those cases we just have to rattle the cage enough. I cant recall the title but there was another game that basicly stopped the exact same way Towns did, Devs quit updating and said "its done here ya go" there was a huge public backlash and refunds were given out.
ragnar119 May 12 @ 8:05am 
Originally posted by NeoCat:
They DO infact give refunds for digital download purchases in certain extreme cases. This is one of those cases we just have to rattle the cage enough. I cant recall the title but there was another game that basicly stopped the exact same way Towns did, Devs quit updating and said "its done here ya go" there was a huge public backlash and refunds were given out.
Really? It happened on steam? I would really like to know if it really something like that happened. I know about warz/dayz (not sure how its called), and the other game few days ago, but other than that, i did not hear of any other mass refund on steam.
Last edited by ragnar119; May 12 @ 8:06am
Junior1604 May 12 @ 8:18am 
you shouldn't have bought an unfinished game in first place
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