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 This topic has been pinned, so it's probably important
YetiChow Aug 10, 2014 @ 8:26pm
Forum Guidelines and Moderation Actions
First and foremost, the Steam forum guidelines are the basis of everything else here - this thread only exists to clarify the areas that keep being argued over. If you haven't already done so, you can read Steam's forum policy here: steam://openurl/https://support.steampowered.com/kb_article.php?ref=4045-USHJ-3810

Since there is tension over the whole moderation process in this forum, I'll be using this thread to keep track off all my moderation actions, with a breif explanation of why they happened. This is NOT the place to appeal those decisions, do that via a private message or one of the other official channels. This is just a record for the sake of transparency.

In case of purely problematic posts or threads, I'll simply list the action taken (generally, that will be deleting the post/thread.) If the issue is more complex, or there is a legitimate discussion which has since gone into problematic territory and doesn't show any signs it will come back out, I'll keep the thread visible but lock it, explain that decision here, and link back to the thread for anyone who wants to read it. If anyone wants to take up those discussions again, and can think of a way to do so in a productive manner, go for it; but just re-posting the thread to get around it being locked will be taken as a direct violation of Steam's guidelines.

So, to clarify a few values specific to Towns:

1. The game is what it is, please leave any prior notions of "what you are owed" at the door. Do not make arguments about what "should have been", because that's a moot point and only muddies the waters for people who are interested in the game as it stands. By all means talk about your experiences with the game, but do not extend those opinions into making sweeping statements about morality, ethics, individual players, developers or anyone else for that matter. Those discussions do not serve any purpose relevent to this forum, and there are other forums set up specifically to go over those points. If you want to take the discussion down that path, feel free to link into another forum to continue the discussion, but do not divert the topic of threads in this forum with moralising or proselytising.

2. In the same light as point 1, this is not the place to write game reviews (there is a section dedicated entirely to that, you can access it from your game library or the Store page.) If someone asks for opinions then that's a productive discussion; but threads like "do not buy this game" again serve no relevent purpose. Remember that these forums exist primarily as a place for players to form a community and share their game experiences, NOT as a place to broadcast personal opinions. In other words: if the opinion is about something in-game (or something that should/should not be in the game, or anything else that directly relates to the game and NOT to the exterior issues that tangentially relate to it) then go for it; if you're just looking for a place to set up your soap box, look somewhere else.

And, since it apparently wasn't clear enough, calling for boycotts of the game falls under this behaviour as well. If the thread asks for opinions as to whether the game should be purchased then that's a different matter, but again, the first place to look to is the Steam guidelines and they make it very clear that any opinion must at least remain respectful - so no sweeping judgements or condemnations, just a straight up "yes I do/no I do not suggest it because of [politely phrased and well-explained reasons]."

3. Again along the same lines as 1 and 2, this is NOT the place to publicly air grievances with users or moderators - sort it out in a private messages or take it to an official channel. This isn't just "no arguing" (although that's pretty clearly covered under Steam's policy), it's more "agree to disagree, or take your disagreement somewhere else". Again, I won't stop you disagreeing with another user, just don't do it here - because the vast majority of forum users simply aren't interested, and therefore it's considered spam at best.

4. The Steam guidelines are very clear about this, but I want to be even clearer: NO DEFAMATORY OR OTHERWISE HARMFUL STATEMENTS, WHATSOEVER, ABOUT INDIVIDUALS OR GROUPS WILL BE TOLERATED. Any post that causes harm will be deleted, end of story, regardless of whether it was intended to cause harm or not.

5. The last point I want to make is really about general respect. Valve has provided this space for community engagement and discussion, in the good faith that it will be used as such. The Towns team do their work in good faith, and are open to suggestions so that they can make the game better for you. I volunteer my time as a moderator here. And most importantly, the community members who answer questions, provide advice etc. do so in their own time, in good faith that their efforts will help someone else enjoy the game. Anyone breaking that faith, or disrupting that community engagement, simply isn't contributing to the community and, really, doesn't help those efforts (no matter how strong their personal feelings that they need to "take a stand".) We welcome anyone who wants to take part in the community, but be aware that we require a certain level of respect from community members... in other words, if you want to be part of this community you have to respect its values and its members, and treat their work with the same respect. It may be done for enjoyment, but it is still work - without the time and effort put in by many contributors, there wouldn't be a community to be part of.
Last edited by YetiChow; Sep 27, 2014 @ 1:37pm
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Showing 1-15 of 53 comments
YetiChow Aug 10, 2014 @ 11:10pm 
Locked the thread "newest pinned post" because that discussion has nowhere to go, but kept it visible so that the explanation can be read by anyone who cares to do so. Or, to put it another way, the thread is spam with argument and a few personal digs sprinkled in.

Thread URL: http://steamcommunity.com/app/221020/discussions/0/35220315866364532/
Last edited by YetiChow; Aug 10, 2014 @ 11:37pm
YetiChow Aug 10, 2014 @ 11:12pm 
Deleted thread "This game is a piece of crap". Reasons: irrelevance, borderline flaming (at least there are attempts to incite flaming in it)
YetiChow Aug 10, 2014 @ 11:15pm 
Locked thread "New Update Disappointing", Reason: it's going around in circles, and at this point it's pure argument. Again, kept it visible because I'm not trying to censor views, but everyone has said their piece and the thread isn't adding anything to the community, it's not worth the disruption of keeping it open.

Thread URL: http://steamcommunity.com/app/221020/discussions/0/43099722179656136/#p5
YetiChow Aug 10, 2014 @ 11:35pm 
Deleted thread "Don't buy this game". Reason: it's basically spam, people will make up their own minds so "instructional" posts really just take up space.
YetiChow Aug 10, 2014 @ 11:41pm 
Locked thread "To buy or not to buy...?". Reason: the discussion has run its course, in fact it had run its course a while ago and probably should have been locked before the arguments set in.

Thread link: http://steamcommunity.com/app/221020/discussions/0/38596748343451875/
YetiChow Aug 11, 2014 @ 12:47am 
Deleted the thread 'the "moderator" is a fraud' and issued a 3-day ban to user Solo Solitaire. Reason: openly arguing and causing disruption.
YetiChow Aug 11, 2014 @ 1:30am 
Deleted thread "welcome to yeti's dictatorship". Reason: openly arguing and flaming. Apparently the previous ban didn't go through, but I don't want to double up on it so no further action will be taken until I can sort that out.

EDIT: so, it turns out the ban was never applied in the first place - that has now been corrected. Marking this down as resolved...

EDIT 2: wow, that was a fast reply. Also deleted thread "Yeti, how stupid are you?" on the same grounds.
Last edited by YetiChow; Aug 11, 2014 @ 1:37am
YetiChow Aug 13, 2014 @ 6:50am 
Deleted thread "Do not buy this game". Reason: spam, repost of deleted post, attempt to incite. User 'Innocent OJ' issued a 3-day ban as this is an obvious breach well-known rule.
YetiChow Aug 13, 2014 @ 9:16pm 
Locked thread "Is Towns building again...?" Reason: the discussion had answered the original question, and was sinking into argument for arguments' sake.

Thread link: http://steamcommunity.com/app/221020/discussions/0/46476691951751385/
YetiChow Aug 14, 2014 @ 8:59pm 
Deleted thread "just read the last sentence of the most recently locked post". Reason: continuing a topic which has been flagged as problematic by several users; and the new thread didn't have any relevance to the game.

AGAIN: anyone with a problem, report it or ignore it. These forums are NOT the place to air greivances; be sure to steer the discussion in a productive direction if you want to make complaints.
YetiChow Aug 14, 2014 @ 11:50pm 
Deleted thread "Newsflash Yeti: You're not God". Reason: inciting argument, flaming, spam.

User Solo Solitaire issued a 1-week ban as this is a repeated offence

User BlackWolf7193 issued a 3-day ban for arguing. A reminder guys: joining into the argument means more mess to clean up all around, just report it and walk away. If you really can't stand the post, feel free to vent in the report - the more I know about why a post is causing an issue, the better able I am to try and fix the issue.

EDIT: got the name right this time...
Last edited by YetiChow; Aug 15, 2014 @ 12:10am
YetiChow Aug 15, 2014 @ 8:38pm 
Deleted thread "Towns Game Forum Moderation over the top". Reason: the general discussion forum is not the place to make complaints about moderation choices (especially not now there's a thread for that kind of thing). In other words, it's spam.
Last edited by YetiChow; Aug 15, 2014 @ 9:12pm
YetiChow Aug 18, 2014 @ 5:40am 
Deleted a post by user Nalidus in the Community Values sticky thread. Reason: pure argument. If the user is able to provide proofs of their statements then I'll allow them; but the evidence so far given is not anywhere near supporting those claims.

Also, just noting here: if the thread goes any further away from the community values, then it's really not serving its purpose. I can think of no greater symbolism than the act of derailing that thread with inane argument; and since that thread shouldn't have to exist in the first place, I would be very disappointed to think that a minor part of the community would mess up that opportunity for everyone else.
YetiChow Aug 18, 2014 @ 6:26am 
Deleted comment by user Apophis in the thread "I love this game". Reason: name calling. Do I need to be more technical? If so, then it's "harrass or bully other forum users", "defamation", and arguably also off-topic/spam (although clearly the first two are much more important problems).
YetiChow Aug 19, 2014 @ 10:26pm 
Deleted post by user Phanttis in the Community Values sticky thread. Reason: completely off topic, no matter which way you spin the sarcasm of it.

Again, there are proper channels to send complaints through; that thread is for suggestions or constructive criticisms. A constructive criticism will generally involve suggesting a way forward; not just taking a dig at someone and leaving the discussion even more tangled.
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