ACDSee 15 > General Discussions > Topic Details
Homosexual Pie Row Dec 27, 2012 @ 6:20am
Confused. Is STEAM DRM required to click on and view a picture now?
I don't know, so I'm asking. Will Steam have to authenticate and load ACDSee if I were to double click on a picture on my desktop?
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Homosexual Pie Row Dec 27, 2012 @ 7:09am 
I stil have to play around with this. I think I'm going to do a reboot with steam not loaded to make sure. If you double-click on a picture, it seems to bring up a viewer without Steam authentication. From there if you try to edit the picture or go into the ACDSee file manager, it will authenticate through Steam. It also a desktop icon which loads the main ACDSee file manager. That also goes through Steam.

To be honest, I kind of regret coming clean and buying a real copy. Even at 50% off.

This is the second time I've purchased ACDSee. The first time I was burnt when I purchased ACDSee 10 and they quickly came along with a new version. Yes, they offered an "upgrade", but even the discounted upgrade price was a little too high.

This second time, I was using a pirated ACDSee 15, but with the extra DRM, I think my pirated copy was less annoying. Maybe I'll be lucky and my license key for ACDSee 15 under Steam will work on the regular ACDSee 15.
Homosexual Pie Row Dec 27, 2012 @ 7:20am 
Does the license key for ACDSee Steam 15 - Win -EN also work on ACDSee 15- English? Nope. I got my application key for the steam version from the ACDSee website. I uninstalled the Steam version. I downloaded and installed the ACDSee 15 regular version from their website. It accepted my ACDSee account ID (allowing me to access the 'online' feature) but it didn't like my License Key from the steam version and wouldn't unlock. Too bad.

ACDSee also doesn't allow any special upgrades on their website to bring this to the non-DRM enforced version. Ugh.
vasametropolis Dec 27, 2012 @ 9:58am 
From the other thread, I mentioned I contacted support on a few questions. They say Steam DRM is required to launch the full application, but quick view should be able to open without steam running.

Apparently it's because each user gets a pre-generated steam key unique to their account (not the same as a traditional key). This would explain why the key doesn't work in other non-steam versions. I think the key formatting itself is fundamentally different.
Chocolate Jesus Dec 27, 2012 @ 12:50pm 
I'm disappointed in this too. I don't want to launch Steam every time.
Last edited by Chocolate Jesus; Dec 27, 2012 @ 11:41pm
Agret Dec 28, 2012 @ 7:38pm 
Makes you wonder why it needs steam drm at all, they could just make you enter a product key from your Steam account to register it to your computer.
Beast Dec 29, 2012 @ 3:34pm 
More annoying to me: I havent found a way to use Steam-ACDSee + a second Steam App at the same time. Anybody has a hint on that?
And by the way: Steam-ACDSee crashes sometimes, maybe every 6. or 7. start. I really hope they shake off that unfriendly yoke.
Homosexual Pie Row Dec 29, 2012 @ 6:28pm 
The constant crashing has been a feature of ACDSee for me since ACDSee 10. I just got through with about 5 crashes in the past hour. At one point, they actually told me that I should not manipulate, copy, or move any files outside of the ACDSee software, and that my problems were caused by doing so! What kind of fantasy world do THEY live in?

ACDSee is troublesome software with an solid GUI. I love Steam, but Steam + ACDSee makes the product even worse. :(

I brought my problems to ACDSee. They said that I should ask Steam for a refund and buy it from them. I have sent a support ticket to Steam to return this software. It has been 2-3 days now, no reply so far. Hopefully they'll honor the publisher's request. (Not that I'm eager about buying this from ACD, either, but at least it'll have less problems.)
ninjeratu Dec 30, 2012 @ 7:04am 
Steam is refusing to refund this crap, based on the fact that they have a no-refund policy.
Curiously, this is against the consumer laws of the European Union (some European countries have even stricter consumer rights) which makes Steam break the law every time they refuse a refund within 30 days of purchase.

I have the crashes too and the hardcoded fonts are terrible in Windows 8 (because Microsoft ditched the RGB subpixel font rendering).
But the real deal-breaker is the fact that Steam has to start every time I start ACDSee. This is unacceptable.
Homosexual Pie Row Jan 1, 2013 @ 5:58pm 
Refund processed. I'm outta here.
ninjeratu Jan 2, 2013 @ 12:51pm 
Same here. Refund processed.
Beast Jan 4, 2013 @ 4:39am 
The German Steam Support is still refusing to refund but i wont give up
DOOMJESUS Jan 13 @ 4:14pm 
Originally posted by Homosexual Pie Row:
The constant crashing has been a feature of ACDSee for me since ACDSee 10. I just got through with about 5 crashes in the past hour. At one point, they actually told me that I should not manipulate, copy, or move any files outside of the ACDSee software, and that my problems were caused by doing so! What kind of fantasy world do THEY live in?

ACDSee is troublesome software with an solid GUI. I love Steam, but Steam + ACDSee makes the product even worse. :(

I brought my problems to ACDSee. They said that I should ask Steam for a refund and buy it from them. I have sent a support ticket to Steam to return this software. It has been 2-3 days now, no reply so far. Hopefully they'll honor the publisher's request. (Not that I'm eager about buying this from ACD, either, but at least it'll have less problems.)
Originally posted by Homosexual Pie Row:
Refund processed. I'm outta here.
why you would choose to do business with them again is what i don't understand.
this can not be the only photo viewer on the web.

seems like you would have learned from your first experience with the company...
Homosexual Pie Row Jan 26 @ 3:41pm 
As I mentioned, I like the GUI. It is good. That's what made me give this another chance. I really need to find a program that is less buggy.
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