Thank you to those of you who have been sharing your outlog files with us. The more information we can gather, the more help it is for the team to pinpoint what the issue is and how to fix it.
I am creating this thread specifically for the sharing of this information; to have one spot the devs can go to see the exact issues and the specs of the machines having those issues.
When posting to this thread please include the following:
* Details surrounding the issue (When did it crash? What happened just before the crash? What happened after the crash? What level was your character? What Sector were you in? The more specific you are in the details, the more information they have to narrow down and fix the issue.
* Post output_log.txt file from: Library/Logs/Unity/Player.log. Post relevant specs (Operating System, Language, Processor, Memory, DirectX Version, Graphics Card, Current Display Mode)
The two links you have seen pop up in some of the threads here (and below) that direct you to steam support threads are only to help you troubleshoot your problems as some issues may be Steam related and have been addressed in those forums:https://support.steampowered.com/kb_article.php?s=90954b3352f6667567bd2aca915c9a81&ref=9828-SFLZ-9289https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
*BIG PICTURE UPDATE* steam has released an update to fix the glitch keeping users from opening the game in steam. All you have to do is check that your steam client is up to date by clicking on the "steam" tab at the top and clicking "check for steam client updates..." You might have to close steam and reopen it before the update becomes available.
We understand your frustration and want to do all we can to get you back up and gaming again.