Post your issue and PC Specs In This Thread

[Gamer@DigitalTribeGames]

Thank you to those of you who have been sharing your dxdiag and outlog files with us. The more information we can gather, the more help it is for the team to pinpoint what the issue is and how to fix it.

I am creating this thread specifically for the sharing of this information; to have one spot the devs can go to see the exact issues and the specs of the machines having those issues.

When posting to this thread please include the following:
* Details surrounding the issue (When did it crash? What happened just before the crash? What happened after the crash? What level was your character? What Sector were you in? The more specific you are in the details, the more information they have to narrow down and fix the issue.

* Run dxdiag on your PC. Post relevant specs (Operating System, Language, Processor, Memory, DirectX Version, Graphics Card, Current Display Mode)

The two links you have seen pop up in some of the threads here (and below) that direct you to steam support threads are only to help you troubleshoot your problems as some issues may be Steam related and have been addressed in those forums:

https://support.steampowered.com/kb_article.php?s=90954b3352f6667567bd2aca915c9a81&ref=9828-SFLZ-9289

https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

We understand your frustration and want to do all we can to get you back up and gaming again.

[phreadd]

Hello there,

I am stuck in the R2D2 sector, much like Bill Murray in Groundhog's Day : I can't leave. If I try to use the Navigator while in online mode, I get a "Connection Lost" error and the game freezes. If I try the same sector in offline mode, when I die, the game freezes.

I am a Level 6 Junior Packing Mule, running version 1.0.5, and here are the dxdiag stats :


Time of this report: 11/14/2012, 07:52:29
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8168MB RAM
Page File: 4545MB used, 11790MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6719)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6719&SUBSYS_0B001002&REV_00
Display Memory: 1763 MB
Dedicated Memory: 2030 MB
Shared Memory: 3828 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VW266H
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
Driver Version: 8.950.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/14/2012 23:17:04, 957952 bytes

[CrateBoxer]

Hey there. It seems to me that every time the game brings up the stats screen it crashes. I've seen it once (in the tutorial sector) but since then it's just been a freeze that I need to ctrl-alt-del out of. Any help in fixing this issue would be great, since I'm supposed to be reviewing the game and I'm on a bit of a deadline, but it hardly seems fair to judge it in the current state.

Time of this report: 11/14/2012, 10:53:47
Machine name: Colin-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer INC.
System Model: CM6630_CM6730_CM6830.
BIOS: BIOS Date: 06/16/10 16:51:00 Ver: 08.00.10
Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 6144MB RAM
Available OS Memory: 6126MB RAM
Page File: 2481MB used, 9768MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 530
Manufacturer: NVIDIA
Chip type: GeForce GT 530
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0DE5&SUBSYS_839A1043&REV_A1
Display Memory: 3785 MB
Dedicated Memory: 978 MB
Shared Memory: 2807 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: SyncMaster P2250(G)/P22500(G),Magic P2250G(Digital)
Monitor Model: SyncMaster
Monitor Id: SAM0524
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.0697 (English)
Driver Version: 9.18.13.697
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/2/2012 18:21:00, 18252136 bytes

And here is the output log: http://pastebin.com/nd0HUzZJ

[Gamer@DigitalTribeGames]

Hey guys, thanks for the posts! These have really helped our devs fix the issues and as of today there is a new patch which should address these very issues! Please contact [e-mail] if you have any further problems after the patch!

[Qalten]

Day 2 in Origo I, in Online mode. After grabbing the Sector Pass and trying to use it, I instantly get Connection Lost and am asked to log back in. Because of this, I've been unable to make any progress at all in Online mode. I've tried this about six times and it happens each time like clockwork. I've even tried running Steam as an Administrator and still this happens.

Here is my output_log: http://pastebin.com/bycQt2e0

[Flava Clown]

version 1.0.6, game stopped responding after a few seconds in the navigator shortly after i started the game/day, haven't played at all and haven't clicked anything in the navigator.
http://pastebin.com/st1iAJQv

[Dracos]

I would like to report a problem with the game since it crashes before the title screen, it worked before but now it crash every time.

Time of this report: 11/22/12

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 323 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GT 540M

DirectX Driver Name: nvumdshim.dll
Driver Version: 9.18.13.697
DirectX Driver Version: 9.18.13.697
Driver Date: 2 Oct 2012
DirectX Card: NVIDIA GeForce GT 540M
VendorID: 0x10de
DeviceID: 0xdf4
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1023 MB
Supported MSAA Modes: 2x 4x 8x

[Youngfrey]

Status Screen Only Shows Description for Mediocre Bottle Rocket.
From start screen
2) View status
3) Go to Promotions and back out
4) Now the item description is locked on Mediocre Bottle Rocket
5) Back out to the start screen resets this and I can repeat it without resetting the game.

------------------
System Information
------------------
Time of this report: 11/22/2012, 13:23:35
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8156MB RAM
Available OS Memory: 8156MB RAM
DirectX Version: DirectX 11
Card name: AMD Radeon HD 7570
Current Mode: 1280 x 1024 (32 bit) (60Hz)

[Purple Tentacle]

One really, really, really minor problem: When playing with my Xbox 360 controller, how do I scroll up/down when reading e-mails in the console?

[trinner]

the game nearly always freezes when i die, so all my found stuff is gone and does not count :(


System Information
------------------
Time of this report: 11/23/2012, 23:38:29
Machine name: TRINITY
Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: German (Regional Setting: German)
System Manufacturer: System manufacturer
System Model: P5KC
BIOS: BIOS Date: 07/03/07 20:14:02 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 3072MB RAM
Available OS Memory: 3072MB RAM
Page File: 3226MB used, 4068MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_0851174B&REV_00
Display Memory: 2297 MB
Dedicated Memory: 1018 MB
Shared Memory: 1279 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: SyncMaster
Monitor Id: SAM0369
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/31/2012 18:43:11, 909312 bytes

[trinner]

"freezes" is not the right word.... it hangs for a minute or so and then a "connection flost" message comes up

[Prisoner7]

Hello there.
My problem is that game always freezes on black screen at start right after "Get ready for some serious brew" screen. Game version is 1.0.5, just bought. I tried to turn Steam overlay off, turn some programs off, but it didn't work.

------------------
System Information
------------------
Time of this report: 11/24/2012, 23:47:37
Operating System: Windows 7 Максимальная 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: Russian (Regional Setting: Russian)
BIOS: BIOS Date: 03/04/11 10:34:20 Ver: 04.06.04
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4078MB RAM
Page File: 2925MB used, 5228MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode


---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 520
Manufacturer: NVIDIA
Chip type: GeForce GT 520
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1040&SUBSYS_00000000&REV_A1
Display Memory: 3782 MB
Dedicated Memory: 1999 MB
Shared Memory: 1782 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Универсальный монитор PnP
Monitor Model: E2041
Monitor Id: GSM4EC9
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.0697 (English)
Driver Version: 9.18.13.697
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/3/2012 03:21:00, 18252136 bytes

[Prisoner7]

Kind of solved. My firewall blocked access to the Internet. But still it is strange that game doesn't even inform me about connection issues. Well, anyway, now it's working and gameplay is truly awesome. Thank you for this!

[Robetn]

Just bought the game. The game launch with Brewing Steam intro and it's black screen after that. I've tried re-installing Steam and the game but nothing works. Please help.

Time of this report: 11/25/2012, 17:56:40
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 4741
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3956MB RAM
Page File: 2016MB used, 5894MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 320M
Manufacturer: NVIDIA
Chip type: GeForce GT 320M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0A2D&SUBSYS_03701025&REV_A2
Display Memory: 2700 MB
Dedicated Memory: 978 MB
Shared Memory: 1722 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1444
Native Mode: 1366 x 768(p) (59.999Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.9610 (English)
Driver Version: 8.17.12.9610
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/1/2012 08:02:00, 17642816 bytes

[Glubber]

引用自 trinner：

"freezes" is not the right word.... it hangs for a minute or so and then a "connection flost" message comes up

I get the same thing in MOST of my games. I die, the game freezes for about a minute, and then I get 'connection lost." When I log back in, I have made ZERO progress because of the disconnect. It's hard to want to play when this keeps happening.

------------------
System Information
------------------
Time of this report: 11/25/2012, 09:13:44
Machine name: SNEG-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EX58-UD4P
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (4 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 1822MB used, 10460MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6719)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6719&SUBSYS_E182174B&REV_00
Display Memory: 751 MB
Dedicated Memory: 2032 MB
Shared Memory: 2815 MB
Current Mode: 1680 x 1050 (32 bit) (85Hz)
Monitor Name: SONY GDM-FW900
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1132 (English)
Driver Version: 8.980.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/11/2012 09:23:12, 1090560 bytes

[Skull]

I've got a more minor issue. I have two monitors, and often when I click (to fire or drill), the screen minimizes and I'm back at the desktop. I believe it's because windows thinks I'm clicking on the second monitor desktop. Very frustrating.