Thank you to those of you who have been sharing your dxdiag and outlog files with us. The more information we can gather, the more help it is for the team to pinpoint what the issue is and how to fix it.
I am creating this thread specifically for the sharing of this information; to have one spot the devs can go to see the exact issues and the specs of the machines having those issues.
When posting to this thread please include the following:
* Details surrounding the issue (When did it crash? What happened just before the crash? What happened after the crash? What level was your character? What Sector were you in? The more specific you are in the details, the more information they have to narrow down and fix the issue.
* Run dxdiag on your PC. Post relevant specs (Operating System, Language, Processor, Memory, DirectX Version, Graphics Card, Current Display Mode)
The two links you have seen pop up in some of the threads here (and below) that direct you to steam support threads are only to help you troubleshoot your problems as some issues may be Steam related and have been addressed in those forums:https://support.steampowered.com/kb_article.php?s=90954b3352f6667567bd2aca915c9a81&ref=9828-SFLZ-9289https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
We understand your frustration and want to do all we can to get you back up and gaming again.