Ultratron > General Discussions > Topic Details
Cryme Mar 20, 2013 @ 5:39am
Can`t start game.(Solved)
When I try to start the game I get an error message the says"Ultratron did not shut down correctly last time you tried to play-please contact support". So I deleted the game and reinstalled, same message. Support told me the old latest driver fix. Problem is I have the latest drivers. Anyone else run into this?

Today I bought Age of Empires HD. When I went to run it a message popped saying Constant Guard( a program I get from Comcast with internet sub) has blocked a suspicious program and AoE closed. I went into Constant Guard and low and behold it was blocking Ultratron. Never got that pop up when starting Ultratron. I still get the error when starting Ultratron, but the game now works.
Last edited by Cryme; Apr 9, 2013 @ 1:18pm
Showing 1-15 of 16 comments
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cprince  [developer] Mar 20, 2013 @ 6:04am 
That is, unfortunately, very likely to be the problem.

There may be some logs in the executabloe folder (I'm presuming this is Windows) - hs_err_pidxxx.log for example.
Cryme Mar 20, 2013 @ 7:12am 
If the drivers are the problem,what do I do if I have the latest drivers for my card?
cprince  [developer] Mar 20, 2013 @ 9:37am 
There is a good chance they're installed wrongly (it's possible, somehow...) What system have you actually got there?
RinSatori Mar 20, 2013 @ 9:59am 
Install Java Runtime Environment
cprince  [developer] Mar 20, 2013 @ 5:25pm 
Don't install Java please.
Cryme Mar 22, 2013 @ 11:07am 
I was talking to puppygames support and they said it was the drivers also. So I reinstalled my drivers but still get the error. My drivers seem to work ok on every other game I play. So I don`t think it`s a driver problem. I also downloaded the demo and get the same error. My specs are AMD Athlon 64x2 dual core processor 4200+ 2.21 GHz-2 Gigs ram. Nvidia GTX 550Ti(driver version 314.07). Running XP.
cprince  [developer] Mar 22, 2013 @ 11:15am 
Got any logs?

The ones that are most telling look like "hs_err_pid1234.log" and are found next to the .exe
Cryme Mar 22, 2013 @ 12:09pm 
Can`t find the log you posted, but this is the log I sent support. It`s an out log. There is also a err log, but it`s empty.

Wed Mar 20 10:32:27 EDT 2013 Serial 3026137530051917824
Wed Mar 20 10:32:27 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Wed Mar 20 10:32:27 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Wed Mar 20 10:32:27 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Wed Mar 20 10:32:30 EDT 2013 Initing sound
Wed Mar 20 10:32:30 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Wed Mar 20 10:32:30 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Wed Mar 20 10:34:46 EDT 2013 Serial 3026137530051917824
Wed Mar 20 10:34:46 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Wed Mar 20 10:34:46 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Wed Mar 20 10:34:46 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Wed Mar 20 10:34:48 EDT 2013 Initing sound
Wed Mar 20 10:34:48 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Wed Mar 20 10:34:48 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Wed Mar 20 11:05:14 EDT 2013 Serial 3026137530051917824
Wed Mar 20 11:05:15 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Wed Mar 20 11:05:15 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Wed Mar 20 11:05:15 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Wed Mar 20 11:05:18 EDT 2013 Initing sound
Wed Mar 20 11:05:19 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Wed Mar 20 14:57:14 EDT 2013 Serial 3026137530051917824
Wed Mar 20 14:57:14 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Wed Mar 20 14:57:14 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Wed Mar 20 14:57:15 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Wed Mar 20 14:57:25 EDT 2013 Initing sound
Wed Mar 20 14:57:25 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Wed Mar 20 14:57:26 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Wed Mar 20 15:14:51 EDT 2013 Serial 3026137530051917824
Wed Mar 20 15:14:51 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Wed Mar 20 15:14:51 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Wed Mar 20 15:14:51 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Wed Mar 20 15:14:57 EDT 2013 Initing sound
Wed Mar 20 15:14:57 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Wed Mar 20 15:14:57 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Thu Mar 21 08:04:53 EDT 2013 Serial 3026137530051917824
Thu Mar 21 08:04:54 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Thu Mar 21 08:04:54 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Thu Mar 21 08:04:55 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Thu Mar 21 08:05:16 EDT 2013 Initing sound
Thu Mar 21 08:05:16 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Thu Mar 21 08:05:17 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Thu Mar 21 09:15:39 EDT 2013 Serial 3026137530051917824
Thu Mar 21 09:15:40 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Thu Mar 21 09:15:40 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Thu Mar 21 09:15:40 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Thu Mar 21 09:15:45 EDT 2013 Initing sound
Thu Mar 21 09:15:45 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Thu Mar 21 09:15:45 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Thu Mar 21 10:51:41 EDT 2013 Serial 3026137530051917824
Thu Mar 21 10:51:42 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Thu Mar 21 10:51:42 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Thu Mar 21 10:51:42 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Thu Mar 21 10:51:45 EDT 2013 Initing sound
Thu Mar 21 10:51:45 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Thu Mar 21 10:51:46 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Thu Mar 21 11:04:21 EDT 2013 Serial 3026137530051917824
Thu Mar 21 11:04:31 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Thu Mar 21 11:04:31 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Thu Mar 21 11:04:33 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Thu Mar 21 11:04:36 EDT 2013 Initing sound
Thu Mar 21 11:04:36 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Thu Mar 21 11:04:37 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Thu Mar 21 13:31:05 EDT 2013 Serial 3026137530051917824
Thu Mar 21 13:31:06 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Thu Mar 21 13:31:06 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Thu Mar 21 13:31:07 EDT 2013 Starting Ultratron 3.00.1 (language: en)
Thu Mar 21 13:31:16 EDT 2013 Initing sound
Thu Mar 21 13:31:17 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Thu Mar 21 13:31:17 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Thu Mar 21 14:54:02 EDT 2013 Serial 3026137530051917824
Thu Mar 21 14:54:03 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Thu Mar 21 14:54:03 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Thu Mar 21 14:54:03 EDT 2013 Starting Ultratron 3.00.2 (language: en)
Thu Mar 21 14:54:05 EDT 2013 Initing sound
Thu Mar 21 14:54:05 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Thu Mar 21 14:54:05 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 09:29:24 EDT 2013 Serial 3026137530051917824
Fri Mar 22 09:29:24 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 09:29:24 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 09:29:24 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 09:29:26 EDT 2013 Initing sound
Fri Mar 22 09:29:26 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Fri Mar 22 09:29:26 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 12:48:01 EDT 2013 Serial 3026137530051917824
Fri Mar 22 12:48:01 EDT 2013 Preferences file C:\Documents and Settings\Robert Tansits\.ultratron_3.00\prefs.xml does not exist.
Fri Mar 22 12:48:02 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 12:48:09 EDT 2013 Initing sound
Fri Mar 22 12:48:09 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 12:48:15 EDT 2013 Serial 3026137530051917824
Fri Mar 22 12:48:15 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 12:48:17 EDT 2013 Initing sound
Fri Mar 22 12:48:17 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 12:48:44 EDT 2013 Serial 3026137530051917824
Fri Mar 22 12:48:45 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 12:48:45 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 12:48:45 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 12:48:47 EDT 2013 Initing sound
Fri Mar 22 12:48:47 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Fri Mar 22 12:48:47 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 13:48:51 EDT 2013 Serial 3026137530051917824
Fri Mar 22 13:48:51 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 13:48:51 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 13:48:51 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 13:48:52 EDT 2013 Initing sound
Fri Mar 22 13:48:53 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Fri Mar 22 13:48:53 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 14:49:44 EDT 2013 Serial 3026137530051917824
Fri Mar 22 14:49:44 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 14:49:44 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 14:49:44 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 14:49:52 EDT 2013 Initing sound
Fri Mar 22 14:49:52 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Fri Mar 22 14:49:52 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 14:53:04 EDT 2013 Serial 3026137530051917824
Fri Mar 22 14:53:04 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 14:53:04 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 14:53:05 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 14:53:07 EDT 2013 Initing sound
Fri Mar 22 14:53:07 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Fri Mar 22 14:53:07 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 14:53:24 EDT 2013 Serial 3026137530051917824
Fri Mar 22 14:53:24 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 14:53:24 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 14:53:24 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 14:53:25 EDT 2013 Initing sound
Fri Mar 22 14:53:26 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
Fri Mar 22 14:53:26 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 14:54:28 EDT 2013 Serial 3026137530051917824
Fri Mar 22 14:54:28 EDT 2013 Steam says file \.ultratron_3.00\prefs.xml is 484 bytes
Fri Mar 22 14:54:28 EDT 2013 Successfully read Steam cloud file \.ultratron_3.00\prefs.xml
Fri Mar 22 14:54:28 EDT 2013 Starting Ultratron 3.00.3 (language: en)
Fri Mar 22 14:54:30 EDT 2013 Initing sound
Fri Mar 22 14:54:30 EDT 2013 Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
Fri Mar 22 14:54:30 EDT 2013 Wrote \.ultratron_3.00\prefs.xml to Steam cloud
cprince  [developer] Mar 22, 2013 @ 12:10pm 
Nah that one's no good; we need the hard crash logs... is there anything resembling a text log file at all in the executable directory?
Cryme Mar 22, 2013 @ 12:30pm 
Maybe I`m not looking in the right place. Where is that directory?
cprince  [developer] Mar 22, 2013 @ 12:35pm 
Right click on the game; Properties->Local files->Browse local files or something like that. You should see an Ultratron.exe in there.
Cryme Mar 22, 2013 @ 12:40pm 
Ok, I was in the right place. I don`t see any log files that have that tag.
Last edited by Cryme; Mar 22, 2013 @ 12:42pm
LeaveItToReaver Mar 22, 2013 @ 10:04pm 
I also have this issue, Win7 and Win8 64 bit ATI 7970. Also missing any log files in exe dir.

The game will run on another machine with an ATI 6950 series card.
Cryme Apr 9, 2013 @ 1:19pm 
Today I bought Age of Empires HD. When I went to run it a message popped saying Constant Guard( a program I get from Comcast with internet sub) has blocked a suspicious program and AoE closed. I went into Constant Guard and low and behold it was blocking Ultratron. Never got that pop up when starting Ultratron. I still get the error when starting Ultratron, but the game now works.
cprince  [developer] Apr 9, 2013 @ 1:23pm 
Valve do advise that you should turn off virus checkers and so on when running or downloading Steam games.
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Date Posted: Mar 20, 2013 @ 5:39am
Posts: 16