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First, they deny you just about everything.
Second, if you do get the skin you want, there is a massive chance that it is going to be a lowered quality.
Third, it is 100% random, so people are willing to gamble and get something good. If they get something good, they can sell it or use it. Huzzah!
If they wanted to add skins to the game, they could have added a cosmetic-only DLC.
However, they wanted to add microtransactions to the game. They chose skins to do that.
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or rather:
Overkill makes money on every step of the way. You buy a safe? They get money. You buy a drill? They get money. You buy a drill from the market? They get money. You open your safe and get something nice then sell it? They get money. You get something crap and sell it for $0.12? They get money. repeat x1,200 You want to skip the gamble and get the skin you want? You shell out $4, they get money. You don't really care about the quality, but want a skin? You shell out a few cents, they get money. repeat x10,000
You're taking the fundamental purpose of anti-consumer practices, and going "Make them pro-consumer"
if they wanted to do that, they would have done it in the first place.
Get rid of them.
Agree with drewstar's post above. This is the system OK wanted becuase it's a "feature" that benefits them the most, not players.
You haven't played csgo have you?
The market works with games like TF2, CS:GO and Dota because so many people play and use the market, even someone with a mega-frugal budget can get skins for all of their favorite things. Same cannot be said for PD2. I have no idea how on Earth Overkill couldn't even make this basic of an assessment to predict how dead this market would be.. and for what..? a few extra bucks and an outraged community.
The best solution: Stop selling skins. You don't have to remove them, just stop selling them. That way nobody gets cheated out of their money, and skins are still there for those who want them. If necessary, find different ways to monetise it in the future. For example, toss two or three in a DLC. That way you can pay for actual content and get some skins as a bonus. They're still marketable, so it's still a secondary stream of revenue. They get a cut each time one is sold.
Aside from that, adjust the drill/safe drop rate. Items don't need to have a pay wall to hold value.
1 Case and one $1 USD key.
Items have 2-3 raities. And always come in a perfect condition. When applied to a gun, you can make it more scratched if you desire.
Problem with this is you now have extremely exclusive items which still grant an advantage to only the select players that originally took part in the weapon skins to begin with.
remove them, and then toss the weapon skins to every owner of Payday 2, making them not marketable or tradeable. everyone has skins, yes people get whiny that they paid for them. but thats like getting mad that a game came out, and other people got it on sale somewhere else.