Professor Pew Apr 25, 2013 @ 2:20pm
Got a Dark Souls code instead of Dead Island Riptide in your box? Read this.
Update: We've worked with Steam to resolve this issue. If you are getting your retail copy of Dead Island Riptide today, the code will work properly. If you had redeemed it and received Dark Souls instead, please contact Steam support. They are aware of the issue and will make sure the correct game will be attached to your account.

It seems that codes for Dark Souls: Prepare To Die Edition have made their way into Dead Island Riptide retail boxes in some countries.

To the best of my knowledge, this issue would affect retail copies in the United Kingdom and Nordic countries.

Now, Dark Souls is an amazing game, but you probably bought Dead Island Riptide to play Dead Island Riptide! For those of you who don't know this, Dark Souls is also not a Deep Silver game.

We are aware of this mixup by whoever printed these codes for a completely different game from a different publisher, and are working on a best possible solution to help affected players and retailers.

I'll update this post as soon as I get more details, and I hope a solution can be found that will not require any action on your part.
Last edited by Professor Pew; Apr 25, 2013 @ 11:29pm
Showing 1-15 of 113 comments
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Mister Musashi Apr 25, 2013 @ 2:32pm 
Obvious solution: combine them. Dead Souls, or Dark Island -- either way, that would be pretty neat. Can you imagine Dark Souls gameplay in the Dead Island world? Those boss battles, man. Dead Zones could never be deader and darker than that.
[CrossFire] -Cool Breeze- Apr 25, 2013 @ 3:40pm 
i got the same problem
Zaideyas Apr 25, 2013 @ 4:13pm 
I have this problem also, I want Riptide not this stupid Dark Souls game!!!!!!!

I pre-ordered mine from Game.co.uk even one of the bonus content codes is invalid. What a botched launch, I better not have to buy the game again, Deep Silver/Steam........
Last edited by Zaideyas; Apr 25, 2013 @ 4:18pm
Korell Apr 25, 2013 @ 4:15pm 
Me too. Saw this thread only after I sent out emails to Deep Silver Support, Steam Support and GAME customer service. I want my game!
Ambrose Apr 25, 2013 @ 4:16pm 
same problem here
TheRealDealReece Apr 25, 2013 @ 4:26pm 
Originally posted by Zedayan:
I have this problem also, I want Riptide not this stupid Dark Souls game!!!!!!!

I pre-ordered mine from Game.co.uk even one of the bonus content codes is invalid. What a botched launch, I better not have to buy the game again, Deep Silver/Steam........

They did you a favour trust me loool.
CptBrian Apr 25, 2013 @ 5:50pm 
Originally posted by Zedayan:
I have this problem also, I want Riptide not this stupid Dark Souls game!!!!!!!

I pre-ordered mine from Game.co.uk even one of the bonus content codes is invalid. What a botched launch, I better not have to buy the game again, Deep Silver/Steam........
I love Riptide, but Dark Souls is the best game to ever exist. It's a shame you won't give it a chance.
Last edited by CptBrian; Apr 25, 2013 @ 5:51pm
ViviOggi Apr 25, 2013 @ 10:56pm 
How come people are calling this a problem?
[CrossFire] -Cool Breeze- Apr 25, 2013 @ 11:14pm 
i asked steam support and they fixed it for me
Professor Pew Apr 25, 2013 @ 11:30pm 
Issue was solved overnight. Redeemed the code and got Dark Souls? Contact Steam support and they'll fix it for you.
TheMadHater Apr 26, 2013 @ 12:23am 
Were you able to keep Dark Souls lol!
adamb789 Apr 26, 2013 @ 4:14am 
I got Dark Souls instead of Riptide aswell, i wouldnt mind but ive already got Dark Souls for my PS3
Pie Flavor Apr 26, 2013 @ 6:40am 
give dark souls a try :D
XHarryt123X Apr 26, 2013 @ 6:52am 
So when i send a ticket to steam support how long does it usually take for them to get back to me i got dead island: riptide as a birthday present and know i have dark souls :( anyone know a time estimate for a reply :)
James Apr 26, 2013 @ 7:04am 
Dark Souls is a much far better game. be grateful that whoever was working at wherever you purchased your game has a good taste in games.
Showing 1-15 of 113 comments
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Date Posted: Apr 25, 2013 @ 2:20pm
Posts: 113