Professor Pew Apr 23, 2013 @ 3:54am
Issue reporting thread
Hi all,

I've gone through every single thread here since the game unlocked, and reported all issues to QA. They did a LOT of testing on a wide variety of hardware but obviously people are having some issues.

The main priority at the moment is to get co-op up and running as intended, as well as looking into this audio issue on 7.1 USB headsets.

If you have any issues, please leave a comment in this thread so our team can better pinpoint the issue, and fix it as soon as possible! The more detailed you can be about the problem you are having, the faster we can find out what causes it. Info like PC specs and your OS are especially helpful.

In the meantime, I'm very sorry you are having problems and I'll do what I can to get them resolved.


If you are having specific technical issues (e.g., crash, load times, no loading) also please send an email with as much detail as you can provide to techsupport@deepsilver.com. If you can add a dxdiag report, that will also help a lot to pinpoint what is cause which issue for what kind of hardware.



Update 1 as of April 24 9:28AM CET: All issue reports were collected and sent over for fixing on April 23 noon CET. The dev has been looking for a solution. Co-op is the highest priority to fix right now. Our team is also continously monitoring this space for issue reports.

Update 2 as of April 24 12:26 CET: Developer is working on a fix for co-op and audio and this will also be tested as soon as possible.

Update 3 as of April 25 13:35 CET: Dev is still working on the co-op issue; we've been allocating all available resources toward fixing this. Audio fix is being tested to make sure it works. Various other issues are also being worked on.

I've personally been testing online co-op with a few community members and people around the world up to last night, using the same version everyone else has, and was able to get games working via the Steam friends list invite/join system. Very weird, because it shouldn't be different for me than it is for anyone else, but it still doesn't work for way too many people to be anything network-related. I'll keep on reporting details and specifics to our teams to help speed up the fixing process as much as possible, and appreciate the details you've all shared already so far!]

Update 4 as of April 25 21:36 CET: Valve has identified the bug that prevented people from playing co-op. Huzzah! A fix should be in place soon, or is in place already.

Update 5 as of April 27 0:34 CET: Patch for 7.1 audio issue released on Steam. Tested with most common headsets we saw mentioned as having issues on the Discussion boards. Would recommend testing it with low volume first just in case.

Next & previous weapon actions can now be bound. Some other UI/localization issues and random crashes were fixed.

Update 6 Patch for New Game+ issue, alt-tab, mouse weapon equip, and other minor things was released. Changelog: http://steamcommunity.com/app/216250/discussions/0/828939163785253259/


A note about pre-order DLC:
The Survivor Pack DLC automatically comes with any Steam pre-purchase and separately via purchases from GMG and the like. Once activated, it will give you the BBQ Blade & blueprint, a bunch of medkits, the XP booster (continuous), and adds a discount to the special weapon NPC vendor.

This does not activate until you land on Palanai. The items should appear in your inventory the moment you do.

I saw some people having issues with it and restarting Steam fixed that, so try that in the meantime while we go over it. If you can't find the NPC vendor, you can find her in Halai in a house.
Last edited by Professor Pew; May 17, 2013 @ 3:33am
Showing 1-15 of 846 comments
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Hassan Apr 23, 2013 @ 4:28am 
Thanks for making this post, it shows that you guys care and I know you do. I've been going back and forth with you on Twitter in regards to the issues with Co-Op and it seems it's a wide problem which also plagued the first Dead Island game. I hope you guys are able to figure this out.
Tails Apr 23, 2013 @ 4:59am 
I haven't been able to import my character, it just starts a new game with Xian when I choose Logan lvl55
Tails Apr 23, 2013 @ 5:00am 
Just noticed the thread about this.. Nevermind! Hope the other issues work out quickly.
Crawd Apr 23, 2013 @ 5:01am 
Changing PoV will break all gunz.. But I doubt you will support that ;(
[RFC]Swipe! Apr 23, 2013 @ 5:27am 
Hi guys.
I've been having a couple of problems. Mainly the shreaking of music, combined with crackling audio (which appear to be linked to music and sfx respectively.)
I too use Logitech G35s, but have tried running them with newer drivers, forcing stereo, even switching to a pair of Razer Tiamats, as well as a basic set of stereo headphones via headphone jack. All produced the shreaking crackling sound.
I also have a problem with booting the game - if i touch a key within the first 5-10 seconds of (unskippable) video, i get a crash, but that's avoidable. It's just annoying.
Alt-tabbing also crashes 1 in every 10 times.
my specs are as follows.
Intel i7 CPU 860 @ 2.8
Asus P7P55D-E premium
Gigabyte GTX570 1280Mb PCI Express
aaand a Logitech G35 headset.
serurarenge Apr 23, 2013 @ 5:29am 
The game crashes whenever I try to start. Im going to try to install it onto a different drive and see if that changes anything.

EDIT: Installed it on drive C instead. Works fine now, though the framerate is kinda choppy.
Last edited by serurarenge; Apr 23, 2013 @ 2:13pm
cnT_T Apr 23, 2013 @ 5:42am 
CO-OP CANNOT CONNECT! "UNABLE TO CONNECT"!!!!!!!!!!!!!!!!!!!!!!!!!

Game crash on launch. 2nd time open with no input, have to alt-tab and tab back in to get mouse/keyboard to work.
BgBang18 Apr 23, 2013 @ 5:47am 
I have had 1 crash on launch. Started up fine rest of time. Has been getting really choppy after boss and chapter 2. I've tried restarting computer and running other games no problem. Going to wait till the Alpha phase is over . . .
Haunted208 Apr 23, 2013 @ 6:09am 
I've just been having crashes everywhere mainly when I skip cutscenes and now I can't even resume my game because it says that it has stopped working
Wonungur Apr 23, 2013 @ 6:12am 
My main problem is that I can't use my controller for some reason. Is this game not controller compatable?
Fuzz Apr 23, 2013 @ 6:28am 
The only problem I've had so far is that in the weapons skills under Blunt it says "5% bonus" and other all the other weapons it says "a 5% bonus".
〠 Ҡ尺丫レレミら 〠 Apr 23, 2013 @ 6:31am 
playing in 5760x1080 resolution, the inventory & any other ingame *menu ( workbench especially ): http://i.imgur.com/nDAJiNR.jpg

also the HUD elements stretched out, making the map useless: http://i.imgur.com/ZK9MVmT.jpg
Last edited by 〠 Ҡ尺丫レレミら 〠; Apr 23, 2013 @ 6:31am
[IN D] RobbinxDeHood Apr 23, 2013 @ 6:55am 
1. I'm having trouble with co-op, obviously.
2. The sound is fine as long as I don't try to talk to anyone, when we try to communicate with headsets voice is lowered in volume level drastically and we can't hear each other. No amount of in game and Windows mixer adjustments seem to help.
Zocker2203 Apr 23, 2013 @ 7:03am 
I start Dead Island Riptide and it works. So i take a new character and wanna play. So after the second cutscene ist close with the windows massage: Dead Island Riptide has stopped working.
Can anyone help me please i have the same proplem in the first game. I purchase it so i wanna play!
CmdrPwn Apr 23, 2013 @ 7:04am 
I still don't have The Survivor Pack DLC even though I pre-ordered like a week ago. And yeah I have restarted steam....
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