Call of Duty: Black Ops II - Zombies

Call of Duty: Black Ops II - Zombies

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 This topic has been pinned, so it's probably important
PCDev_Assist  [developer] Feb 19, 2014 @ 6:39pm
Tips to get your problem resolved faster. Help PCDev_Assist Help you.
Are you having an issue with the game?
Do you want to get help so you can get back in the fight?

Here are a couple of tips and scenarios that will make it so you can get back into the game ASAP

1) Have a link to your dxdiag ready.
  • Press the windows key on your keyboard and type in dxdiag and hit enter
  • On the screen that pops up click on Save All Information
  • Copy the text from that file and post it to pastebin[] or similar site. (We will not download your dxdiag file so be sure you are pasting text to the internet)
  • Now you have a link to your dxdiag

2) Have a link to your speedtest results

3) Clearly explain the issue you are having
  • Statements like "It don't work" or "It's broken" don't provide enough information to troubleshoot your issue.
  • Stating "Same here" or "Me too!" will not help anyone solve your issue. Your issue may be unique to your setup. Not all issues are the same even if they appear to have the same symptoms.
  • Post the exact text or screenshot of any error messages you get
  • The more details you can provide the easier it will be to get you fixed

4) Keep track of new hardware additions and software installs you've done recently.
  • Many issues are a result of simple oversights in hardware configuration changes. Examples are changing your primary drive to a secondary or upgrading your video card.
  • Sometimes there may be some software compatibility issues with Black Ops 2 and third party applications.
  • Knowing what you've installed and added recently will help us troubleshoot your issue and hopefully help us get a fix for you.

5) If your stats have been reset and you haven't boosted:
  • Stop playing immediately, failure to do so may result in our inability to restore you.
  • Provide the time and date when you noticed the reset
  • If your stats have been legitimately corrupted by the game then we will do our best to assist you.

6) You've boosted before and have been reset
  • Your stats will not be restored
  • Repeat boosting offenses will result in a permmenant ban from the Call of Duty Black Ops 2 Servers

7) If you've been banned by Treyarch your account is permanently banned and the ban will not be reversed.

8) If you've been VAC banned please read this article