04 May 3, 2014 @ 7:41pm
Loss of game data
So,ever since i got my new horse,i did not play for 1 week.when i came back today,i went back to the server expecting it to be 7 days since last play...Nothing.When i went to Crickhollow,my 2 characters are gone,and it says i have to make another,why is it like this?????!!!!!
i spent alot of time on this game,and i dont wanna start all over.
can anyone tell me why?(i play on other servers too,but there also gone.)
Last edited by 04; May 5, 2014 @ 8:12pm
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oreyos May 4, 2014 @ 4:14am 
EIther someone else has logged in to your account and deleted your characters, or there is a bug in Turbine's system.
If someone else hacked your account, there's not a lot you can do, except change your password.
If there is a bug at Turbine, contact their support.
edorward May 4, 2014 @ 4:35am 
Your characters are server-specific. Were you always playing on Crickhollow?
Valamar May 4, 2014 @ 12:08pm 
Edoward is correct.
When you enter your userid and password, Turbine pops-up a list of servers. If you play every day, the server you last logged in on will be at the top of the list. However, if you have skipped a few days, you may discover a "random" server at the top of the list. You just need to navigate down the list to find the server you last played on.

Your characters will be there.
Last edited by Valamar; May 4, 2014 @ 12:09pm
04 May 5, 2014 @ 4:21pm 
no,thats not the case,ive been playing on that server everytime,but now ALL of my characters are gone.even i navigated down i couldnt find it.
Valamar May 6, 2014 @ 9:04am 
Call Turbien support and talk to them. You will need to talk to them, not submit a ticket.
The phone number is on the page below the "Submit a ticket" button.
They can review your activity and tell you wht has happened.
It is always possible that your account password was stolen and someone elese logged in to your account and deleted your characters.
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Date Posted: May 3, 2014 @ 7:41pm
Posts: 5