alex_tg Mar 6, 2013 @ 1:11am
When in trouble - contact Support
If you experience any trouble with the game please contact the support.
You can do it via ingame ESC-menu or by going to this page[support.gaijinent.com]

If that page doesn't have the answer to your question, please create the ticket with your issue by pressing "Submit a ticket" button.
Select "StarConflict" in Category, enter the name and the description of the issue.
Please write your Gaijin ID (e-mail) in the subject field, so we could address your issue faster, especially, when you experience login related issue. Writing your system configuration and OS version is alo appreciated.

It always helps if along with the description you upload screenshot/video of the issue, and game logs that may be found on your HDD there ..\Documents\My Games\StarConflict\logs\ if you use a PC. The path is Users\{USERNAME}\Library\Application Support\StarConflict\logs\ - if you are a Mac user.



Thank you very much for taking interest in our game and sorry for any inconvenience.
Last edited by ST_Team; Jun 19 @ 3:29am
Showing 1-15 of 111 comments
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pyr0kid Mar 6, 2013 @ 8:35am 
How am I supposed to do that when text buttons and boxes are invisible?
MangoAssassin Apr 5, 2013 @ 12:52pm 
Help! I get this error message when i try to run the game: Fatal Error. Can't initialize renderer. Current D3D video device is not supported by the game.
captainobvious Apr 5, 2013 @ 7:06pm 
Hey, it's kinda funny how logs are stored in .log files, but only .txt, .doc, or .docx documents are excepted as attachments on tickets. That could leave some people in the lurch. I just added .txt to the end of the name. Hope that's ok.
Last edited by captainobvious; Apr 5, 2013 @ 7:39pm
Wheels42 Apr 10, 2013 @ 1:55am 
They do reply to tickets but it can take some time. Be patient.
Milky Senpai Apr 11, 2013 @ 4:33am 
They take a while to reply because theres so many of them....
Ruzzlick Apr 13, 2013 @ 5:30am 
i have never had it so hard to log into a game. the reson is i dont have a password to log,
strange the thay Have to give me one to do this.so i had to ask for a new one to say i have forgot my old one that i didnt even know in the first place. after about 1hr i got a password but alas it dose not work one the login screen or on yuplay.com page
CaptainVinceO2 Apr 13, 2013 @ 5:48am 
Originally posted by ThaProGamer:
Help! I get this error message when i try to run the game: Fatal Error. Can't initialize renderer. Current D3D video device is not supported by the game.
Yeah me too after the latest update it crashed..... i tryed reinstalling it but no luck :( I want to make some youtube videos of this gmae :( !
欧派 Apr 13, 2013 @ 5:57am 
Run the game for a few minutes will exit!!!!
cup_a_joe Apr 14, 2013 @ 10:08am 
How come every time I try to enter a battle the game closes? I have a mac if that helps solve the problem
unico Apr 14, 2013 @ 2:27pm 
First time trying to get into the game as it looked interesting but all i get is a black screen and then the alert window saying the game crashed and to send a report to apple, Which I have done already, running on a 06 Mac Pro tower running 10.7.5 with 7gig of Ram in it with a Ati RadeonHD 4870 512MB card in it, according to the specs I should have everything to run it, but it doesn't work. been reading that the newest patch is causing all kinds of trouble, sounds like I either wait for a new patch or I dump the game and try again another time.
Diamonx Apr 21, 2013 @ 3:15am 
this game has the dumbest password system ever.i cant even copy paste stuff there.Also the stupid password is like Fhz5shp8 or something.i cant even make my own!!!
Something stupid Apr 25, 2013 @ 10:43am 
why the ♥♥♥♥ do i need to use latin characters for my password!?
Pinocchio May 1, 2013 @ 7:49pm 
I have one question, when I entered the game requires e-mill and password, I want to know where I can get it?Please help me!!!!!!!!!
Pinocchio May 1, 2013 @ 8:02pm 
I can add friends in the game only here?
Pinocchio May 1, 2013 @ 8:12pm 
I is this game a busy night, my dog is hungry to bite my Pigang
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