[133tb1x]-Exodus Apr 7, 2013 @ 9:03am
Cannot join any matches: Connection lost: Reason: The client is unable to connect
Problem: Cannot connect to any game matches.
Symptoms: When I click 'Launch', it brings up the queue dialogue, waits for a little while and then shows a dialogue with "Connection lost: Reason: The client is unable to connect"
Reproducible?: Yes, every time.
System spec: Steam, OSX 10.6.8, MacbookPro i7, 8gb RAM, Radeon HD6750M
Showing 1-8 of 8 comments
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[133tb1x]-Exodus Apr 7, 2013 @ 9:06am 
Before you ask, there's nothing wrong with my net connection I've disabled all firewalls and forwarded all the ports just in case and there's no difference to the problem.
Speedtest and Pingtest check out fine, no packetloss or bandwidth problems (30Mbit down, 2Mbit Up).

As there's no connection tester for Mac I have done a bit of my own research. The client is behind a normal home router.

Ping times to the game server from the log below is nice and stable, no packet loss so I don't know what the packet loss warning in the logfile is referring to.
PING 91.230.61.172 (91.230.61.172): 56 data bytes
64 bytes from 91.230.61.172: icmp_seq=0 ttl=119 time=70.170 ms
64 bytes from 91.230.61.172: icmp_seq=1 ttl=119 time=67.153 ms
64 bytes from 91.230.61.172: icmp_seq=2 ttl=119 time=68.408 ms
64 bytes from 91.230.61.172: icmp_seq=3 ttl=119 time=66.239 ms
64 bytes from 91.230.61.172: icmp_seq=4 ttl=119 time=69.623 ms
64 bytes from 91.230.61.172: icmp_seq=5 ttl=119 time=59.135 ms
64 bytes from 91.230.61.172: icmp_seq=6 ttl=119 time=58.534 ms
64 bytes from 91.230.61.172: icmp_seq=7 ttl=119 time=57.307 ms
64 bytes from 91.230.61.172: icmp_seq=8 ttl=119 time=67.548 ms
64 bytes from 91.230.61.172: icmp_seq=9 ttl=119 time=68.564 ms

Traceroute gets about as far as your ISP, and looks OK to:
traceroute to 91.230.61.240 (91.230.61.240), 64 hops max, 52 byte packets
1 cpc10-hari12-2-0-gw.hari.cable.virginmedia.com (94.175.4.1) 16.119 ms 16.958 ms 16.575 ms
2 hari-core-2a-ae6-614.network.virginmedia.net (81.96.17.69) 59.562 ms 13.189 ms 28.821 ms
3 hari-core-2b-ae1-0.network.virginmedia.net (81.96.16.210) 10.670 ms 16.733 ms 15.203 ms
4 popl-bb-1b-ae8-0.network.virginmedia.net (81.96.16.205) 13.786 ms 16.004 ms 15.913 ms
5 popl-tmr-1-ae4-0.network.virginmedia.net (213.105.159.2) 27.709 ms 19.455 ms 42.843 ms
6 amst-ic-1-as0-0.network.virginmedia.net (213.105.175.6) 21.048 ms 19.575 ms 20.736 ms
7 ams-ix.run.net (195.69.145.75) 41.941 ms 30.501 ms 20.007 ms
8 tele-1-gw.sth.runnet.ru (194.85.40.242) 231.077 ms 244.449 ms 229.745 ms
9 kt12-1-gw.spb.runnet.ru (194.85.40.141) 56.084 ms 57.895 ms 56.371 ms
10 pirix.spb.runnet.ru (194.190.255.18) 55.903 ms 57.891 ms 54.369 ms
Last edited by [133tb1x]-Exodus; Apr 7, 2013 @ 9:08am
[133tb1x]-Exodus Apr 7, 2013 @ 9:09am 
Application logs:

--- Date: 2013-04-05 (Fri Apr 2013)


11:18:32.724 | //////////////////////////////////////////////////////////////////////////////
11:18:32.724 | //
11:18:32.724 | // Build: StarConflict 0.7.12.28179 (Mac OS X) (Apr 4 2013 19:12:11)
11:18:32.724 | // params: "-psn_0_938213"
11:18:32.724 | //
11:18:32.724 | //////////////////////////////////////////////////////////////////////////////
11:18:32.724 |
11:18:33.731 | Steam initialized appId 212070, userSteamID 1|1|a6de7, userName '[133tb1x]-Exodus'
11:18:33.731 | Preloaded 1 SStrings
11:18:33.862 | reset d3d device
11:18:34.078 | Number of audio devices: 2
11:18:34.078 | Audio device 0: Built-in Output
11:18:34.078 | Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
11:18:34.078 | Speaker mode: STEREO
11:18:34.078 | Audio device 1: Logitech USB Headset
11:18:34.078 | Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
11:18:34.078 | Speaker mode: STEREO
11:18:34.078 | Speaker mode: STEREO
11:18:37.814 WARNING| ^1UiResourceManager: error while executing script( fileName=ui/scripts/windows/mailwnd.lua, error=could not read file 'ui/scripts/windows/mailwnd.lua')
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_Letters_Choice_BtnLeft"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_Letters_Choice_BtnRight"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_LetterContent_Attachments_ArrowBtn"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_LetterContent_Btn"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_LetterContent_Attachments_SlotWnd"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_Letters_SlotWnd"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.989 WARNING| ^1UiManager - fail to init


11:18:38.410 | Entity Defs hash 13CF4A6B. calculated in 0.77 sec
11:18:39.148 | ====== starting level: 'levels/mainmenu/mainmenu' ======
11:18:39.888 | MasterServer_RequestServerStatus
11:18:39.889 | MasterServer_RequestServerVersion
11:18:39.889 | MasterServer_CheckSteamIDLinked
11:18:39.890 | MasterServer_RequestNewsFeed
11:18:39.890 | MasterServer_RequestServerAddresess
11:18:39.904 | ====== level started: 'levels/mainmenu/mainmenu' success ======
11:18:40.297 WARNING| frame 95 gameGlobals.frameTimeReal is too large (0.171590)
11:18:40.353 WARNING| frame 96 gameGlobals.frameTimeReal is too large (0.275083)
11:18:40.498 | MasterServer_OnServerStatus: status code 0, server status 1
11:18:40.498 | MasterServer_OnServerVersion: status code 0, version 0.7.12.28179, my version is 0.7.12.28179
11:18:40.498 | MasterServer_OnSteamCheck: status code 0, linked: true
11:18:40.499 | MasterServer_OnNewsFeed: status code 0
11:18:40.500 | MasterServer_OnServerAddresess: status code 0
11:18:41.992 | MasterServerEndpoint: connecting to load balancer at 91.230.60.102:3801 [0]...
11:18:42.067 | MasterServerEndpoint: connected to load balancer 91.230.60.102:3801, awaiting shard address...
11:18:42.144 | Applying LB cvars...
11:18:42.144 | MasterServerEndpoint: received shard address ( 91.230.61.240:3802 )
11:18:42.144 | MasterServerEndpoint: received chat server address ( 91.230.61.172:3815 )
11:18:42.144 | Disconnecting from load balancer
11:18:42.221 | MasterServerEndpoint: connected to shard 91.230.61.240:3802, awaiting auth request...
11:18:43.773 | MasterServerEndpoint: Successfully login to masterServer 91.230.61.240:3802, uid 0004B9D6
11:18:43.876 | StoreSvc: received store hash, its baea056b
11:18:43.876 | StoreSvc: loading store cache
11:18:43.876 | StoreSvc: cache signature matches, loading the store from cache
11:18:43.881 | Total game store size : 223.69434 Kb
11:18:43.881 | StoreSvc: loading took 4.8 ms
11:18:43.953 | Player doesn't chose his faction yet
11:18:44.466 WARNING| script (ui\scripts\windows\baselistwnd.lua@154): UI.BaseListWnd:SelectRecord()[ERROR]: invalid recordIdx: 1 (wnd "UI.Chat_Bookmark_List_FULL")
11:18:44.500 WARNING| m_bufferizedUICalls delivery took 37.0 ms
11:18:44.646 WARNING| frame 235 gameGlobals.frameTimeReal is too large (0.591423)
11:18:44.692 WARNING| frame 236 gameGlobals.frameTimeReal is too large (0.102409)
11:18:46.006 WARNING| ^1Effect 'gameplay_select_sub_btn' has no animation 'disable'
11:18:48.141 | MasterServerEndpoint: enter matchmaking queue with mmvalue 11
11:19:05.246 WARNING| MasterServerEndpoint: leave matchmaking queue ( but will join the game soon )
11:19:07.538 WARNING| m_bufferizedUICalls delivery took 8.8 ms
11:19:08.505 | MasterServerSession: connect to dedicated server, session 1114039, at addr 91.230.61.240|35014
11:19:08.516 | client: start connecting to 91.230.61.240|35014...
11:19:08.758 | client: connected to 91.230.61.240|35014, setting up session...
11:19:08.800 WARNING| client: packet loss last second 36.6%
11:19:08.970 WARNING| client: packet loss last second 53.6%
11:19:09.139 WARNING| client: packet loss last second 63.4%
11:19:09.309 WARNING| client: packet loss last second 69.8%
11:19:09.479 WARNING| client: packet loss last second 74.2%
11:19:09.690 WARNING| client: packet loss last second 83.4%
11:19:09.775 WARNING| client: packet loss last second 82.3%
11:19:09.817 WARNING| client: packet loss last second 98.4%
11:19:09.987 WARNING| client: packet loss last second 98.7%
11:19:10.029 WARNING| client: packet loss last second 98.4%
11:19:10.156 WARNING| client: packet loss last second 98.7%
11:19:10.241 WARNING| client: packet loss last second 98.4%
11:19:10.325 WARNING| client: packet loss last second 98.7%
11:19:10.410 WARNING| client: packet loss last second 98.4%
11:19:10.494 WARNING| client: packet loss last second 98.7%
11:19:10.537 WARNING| client: packet loss last second 98.4%
11:19:10.663 WARNING| client: packet loss last second 98.7%
11:19:10.706 WARNING| client: packet loss last second 98.4%
11:19:10.748 WARNING| client: packet loss last second 96.9%
11:19:10.833 WARNING| client: packet loss last second 98.4%
11:19:11.002 WARNING| client: packet loss last second 98.7%
11:19:11.044 WARNING| client: packet loss last second 98.4%
11:19:11.171 WARNING| client: packet loss last second 98.7%
11:19:11.255 WARNING| client: packet loss last second 98.4%
11:19:11.509 WARNING| client: packet loss last second 98.7%
11:19:11.552 WARNING| client: packet loss last second 98.4%
11:19:11.679 WARNING| client: packet loss last second 98.7%
11:19:11.721 WARNING| client: packet loss last second 98.4%
11:19:11.764 WARNING| client: packet loss last second 96.9%
11:19:11.806 WARNING| client: packet loss last second 97.3%
11:19:11.848 WARNING| client: packet loss last second 98.4%
11:19:12.018 WARNING| client: packet loss last second 98.7%
11:19:12.060 WARNING| client: packet loss last second 98.4%
11:19:12.187 WARNING| client: packet loss last second 98.7%
11:19:12.229 WARNING| client: packet loss last second 98.4%
11:19:12.525 WARNING| client: packet loss last second 98.7%
11:19:12.567 WARNING| client: packet loss last second 98.4%
11:19:12.694 WARNING| client: packet loss last second 98.7%
11:19:12.736 WARNING| client: packet loss last second 98.4%
11:19:12.778 WARNING| client: packet loss last second 96.9%
11:19:12.820 WARNING| client: packet loss last second 97.3%
11:19:12.862 WARNING| client: packet loss last second 98.4%
11:19:12.990 WARNING| client: packet loss last second 98.7%
11:19:13.074 WARNING| client: packet loss last second 98.4%
11:19:13.159 WARNING| client: packet loss last second 98.7%
11:19:13.243 WARNING| client: packet loss last second 98.4%
11:19:13.328 WARNING| client: packet loss last second 98.7%
11:19:13.370 WARNING| client: packet loss last second 98.4%
11:19:13.497 WARNING| client: packet loss last second 98.7%
11:19:13.582 WARNING| client: packet loss last second 98.4%
11:19:13.666 WARNING| client: packet loss last second 98.7%
11:19:13.751 WARNING| client: packet loss last second 98.4%
11:19:13.793 WARNING| client: packet loss last second 96.9%
11:19:13.835 WARNING| client: packet loss last second 97.3%
11:19:13.878 WARNING| client: packet loss last second 98.4%
11:19:14.004 WARNING| client: packet loss last second 98.7%
11:19:14.089 WARNING| client: packet loss last second 98.4%
11:19:14.343 WARNING| client: packet loss last second 98.7%
11:19:14.385 WARNING| client: packet loss last second 98.4%
11:19:14.514 WARNING| client: packet loss last second 98.7%
11:19:14.556 WARNING| client: packet loss last second 98.4%
11:19:14.683 WARNING| client: packet loss last second 98.7%
11:19:14.768 WARNING| client: packet loss last second 98.4%
11:19:14.852 WARNING| client: packet loss last second 98.7%
11:19:14.894 WARNING| client: packet loss last second 98.4%
11:19:15.022 WARNING| client: packet loss last second 98.7%
11:19:15.064 WARNING| client: packet loss last second 98.4%
11:19:15.360 WARNING| client: packet loss last second 98.7%
11:19:15.402 WARNING| client: packet loss last second 98.4%
11:19:15.529 WARNING| client: packet loss last second 98.7%
11:19:15.572 WARNING| client: packet loss last second 98.4%
11:19:15.698 WARNING| client: packet loss last second 98.7%
11:19:15.783 WARNING| client: packet loss last second 98.4%
11:19:15.868 WARNING| client: packet loss last second 98.7%
11:19:15.910 WARNING| client: packet loss last second 98.4%
11:19:16.037 WARNING| client: packet loss last second 98.7%
11:19:16.079 WARNING| client: packet loss last second 98.4%
11:19:16.375 WARNING| client: packet loss last second 98.7%
11:19:16.417 WARNING| client: packet loss last second 98.4%
11:19:16.544 WARNING| client: packet loss last second 98.7%
11:19:16.586 WARNING| client: packet loss last second 98.4%
11:19:16.840 WARNING| client: packet loss last second 98.7%
11:19:16.924 WARNING| client: packet loss last second 98.4%
11:19:17.009 WARNING| client: packet loss last second 98.7%
11:19:17.093 WARNING| client: packet loss last second 98.4%
11:19:17.178 WARNING| client: packet loss last second 98.7%
11:19:17.305 WARNING| client: packet loss last second 98.4%
11:19:17.347 WARNING| client: packet loss last second 98.7%
11:19:17.390 WARNING| client: packet loss last second 98.4%
11:19:17.517 WARNING| client: packet loss last second 98.7%
11:19:17.601 WARNING| client: packet loss last second 98.4%
11:19:17.686 WARNING| client: packet loss last second 98.7%
11:19:17.917 WARNING| client: packet loss last second 98.4%
11:19:18.183 WARNING| client: packet loss last second 98.7%
11:19:18.233 WARNING| client: packet loss last second 98.4%
11:19:18.400 WARNING| client: packet loss last second 98.7%
11:19:18.450 WARNING| client: packet loss last second 98.4%
11:19:18.550 WARNING| client: packet loss last second 98.7%
11:19:18.667 WARNING| client: packet loss last second 98.4%
11:19:18.867 WARNING| client: packet loss last second 98.7%
11:19:18.917 WARNING| client: packet loss last second 98.4%
11:19:19.067 WARNING| client: packet loss last second 98.7%
11:19:19.117 WARNING| client: packet loss last second 98.4%
11:19:19.584 WARNING| client: packet loss last second 98.7%
11:19:19.651 WARNING| client: packet loss last second 98.4%
11:19:19.801 WARNING| client: packet loss last second 96.9%
11:19:19.911 WARNING| client: packet loss last second 98.4%
11:19:20.010 WARNING| frame 1055 gameGlobals.frameTimeReal is too large (0.109367)
11:19:20.094 WARNING| client: packet loss last second 98.7%
11:19:20.152 WARNING| client: packet loss last second 98.4%
11:19:20.746 WARNING| client: packet loss last second 98.7%
11:19:20.803 WARNING| client: packet loss last second 97.3%
11:19:20.845 WARNING| client: packet loss last second 98.4%
11:19:21.100 WARNING| client: packet loss last second 98.7%
11:19:21.153 WARNING| client: packet loss last second 98.4%
11:19:21.280 WARNING| client: packet loss last second 98.7%
11:19:21.323 WARNING| client: packet loss last second 98.4%
11:19:21.621 WARNING| client: packet loss last second 98.7%
11:19:21.663 WARNING| client: packet loss last second 98.4%
11:19:21.805 WARNING| client: packet loss last second 97.3%
11:19:21.847 WARNING| client: packet loss last second 98.4%
11:19:21.932 WARNING| client: packet loss last second 98.1%
11:19:21.974 WARNING| client: packet loss last second 98.4%
11:19:22.292 WARNING| client: packet loss last second 98.7%
11:19:22.337 WARNING| client: packet loss last second 98.4%
11:19:22.464 WARNING| client: packet loss last second 98.7%
11:19:22.563 WARNING| client: packet loss last second 98.4%
11:19:22.824 WARNING| client: packet loss last second 97.3%
11:19:22.866 WARNING| client: packet loss last second 98.4%
11:19:22.993 WARNING| client: packet loss last second 98.7%
11:19:23.081 WARNING| client: packet loss last second 98.4%
11:19:23.139 WARNING| client: packet loss last second 98.1%
11:19:23.231 WARNING| client: packet loss last second 98.4%
11:19:23.331 WARNING| client: packet loss last second 98.7%
11:19:23.389 WARNING| client: packet loss last second 98.4%
11:19:23.522 WARNING| client: packet loss last second 98.7%
11:19:23.589 WARNING| client: couldn't connect by timeout (frameTimeReal = 0.066960)
11:19:23.589 | client: connection closed
11:19:23.589 | Network stats (bytes per second): avg pushed 0, max pushed 0, avg sent 540, max sent 724, avg received 37, max received 74
11:19:23.767 WARNING| frame 1132 gameGlobals.frameTimeReal is too large (0.125851)
11:19:34.454 WARNING| frame 1335 gameGlobals.frameTimeReal is too large (0.114286)
11:19:34.889 WARNING| frame 1341 gameGlobals.frameTimeReal is too large (0.114759)
11:19:35.105 WARNING| frame 1344 gameGlobals.frameTimeReal is too large (0.114524)
11:19:35.555 WARNING| frame 1350 gameGlobals.frameTimeReal is too large (0.113043)
11:19:48.942 | GameApp shutdown
11:19:48.942 WARNING| script (ui\scripts\work\gameobjects\chat.lua@906): UI.Chat:Disconnect()
11:19:48.942 | Closed connection with masterServer addr 91.230.61.240:3802, reason 41
[133tb1x]-Exodus Apr 8, 2013 @ 2:37am 
Right, so I fixed the other bug I was having with the game not showing on the laptop screen and can now test out the client on a different network.
I took it to a net cafe and hey presto problem goes away.. so looks like there is something up with either my ISP or my home network. I will keep investigating... but can anyone please tell me i the ports mentioned on the 'Required ports' pages are outgoing, incoming or both?
thethomasgeorge Apr 8, 2013 @ 3:55am 
I think you really need to post this on the gaijin forums, their tech support is way more advanced
[133tb1x]-Exodus Apr 8, 2013 @ 5:10am 
I'm cross-posting to all the forums - no one has replied to any of my support requests on any of them yet :(
[133tb1x]-Exodus Apr 8, 2013 @ 2:05pm 
The plot thickens: I have narrowed the problem down to the choice between wired and wireless ethernet. No firewall interaction here. So:
* if the internet is hooked up via wired ethernet, I get this packet loss - timeout problem.
* if the internet is hooked up via a wireless adapter, problem goes away.

I have verified this is not something to do with one particular router by trying it out on various different routers in the house, same results each time.
So, the problem is either a bug in the game, or a fault in my wired ethernet card or driver that is affecting Star Conflict in this manner.

Being as I've never seen this before playing Star Conflict - are there any Mac OS people out there that can confirm this behaviour?
Or better yet, any devs out there? at all? *tumbleweeds*
Phailwhale2106 Jun 30, 2013 @ 5:43pm 
I have this same problem too and i am a mac user.
ST_Team Jun 30, 2013 @ 8:49pm 
Hey there, Phailwhale2106
This problem should've been fixed a long time ago.
Do you have the same readings in your logs as in the OP?
Last edited by ST_Team; Jun 30, 2013 @ 8:53pm
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Date Posted: Apr 7, 2013 @ 9:03am
Posts: 8