Hero Academy > General Discussions > Topic Details
[EcG] SPC Losty (Biotic Eyes) Sep 19, 2012 @ 12:21pm
For thus unable to start the game still
I have been working with a member of their team to try and trouble shoot it. I'm not associated with Robot Entertainment, I'm just a gamer with a little programming knowledge who wants to get the game to work.

We have been trying many many steps to try and figure out the problem. One quit fix, if you really MUST play this game, is simply rename the sound folder (SteamDir\steamapps\common\hero academy\data\Sound) to anything else. I recommend OLD_Sound, or something as such.

The issue, at least for my computer (my laptop, my desktop runs it fine) is loading the sounds. So by changing the folder name means the sounds won't load, and thus the game won't crash.

What I would like to do, is find out what people have that can't load. You can use this blurb as an example:

OS:Windows 7 Ultimate 64-bit
Processor : intel i7-2670QM
Graphics Card : Geforce GT555M 2gb Driver Version 301.42
Sound Device: Realtek High Definition Audio (onboard for my laptop) Driver Version 6.0.1.6438


I'm asking for this information so we can find a fix for this issue.

If you are unsure how to find this, here's a handy guide I just wrote :

OS-> If on Vista/7 go to the start menu, right click 'My Computer' or 'Computer' and go to 'Properties'. It will show your windows version there.

Processor->On that same System Properties screen, It will show your processor information. It will be intel or AMD for 99% of you.

Graphics Card->The upper left hand corner of the sytem properties screen says 'Device Manager', click it. Navigate to 'Display Adapters' and click the arrow next to it to open it up. You will find a few items (possibly), we want the one that says 'nvidia' or 'ati'. If you don't see one with either of those, but you see an 'intel', use that. Right click it, and go to 'Properties'. Go to the 'Driver' tab. The 'Driver Version' is what you want to post. (For Nvidia it's weird, post the 3XX version if you know how to get to it, if not just post the one you see and I'll worry about it later).

Sound Device->On that same 'Device Manager' window open up 'Sound, video and game controllers'. You might have a few things there. Most people will have one named 'Realtek'. If not, post here and I can help you. Right click the Realtek one, go to properties. Click 'Drivers' and again, there is your driver version.
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CounterMike Sep 22, 2012 @ 8:25am 
Thanks for the fix. I havn't been able to play since the game released.
OS:Windows 7 Premium 64-bit
Processor : Intel Core i5 2500K
Graphics Card : Radeon HD 6900 driver 8.982.0.0
Sound Device: Realtek High Definition Audio driver 6.0.1.6662

I updated the audio driver after reading this post, and it still wont work with sounds enabled. Disabling sound devices from device manager didnt help either.
[EcG] SPC Losty (Biotic Eyes) Sep 22, 2012 @ 1:18pm 
Not disabling the actual sound device. Renaming the sound folder. Even if you disable your sound devices, the game will still load the sounds, which crashes it.

Also, if you create user.cfg in the game's directory, you can put "DoNotPreloadSounds". That will not load sounds, and allow you to play.
CounterMike Oct 21, 2012 @ 4:08pm 
Disabling DEP got the game working for me
pcw Dec 24, 2013 @ 8:57pm 
same
RicksonByArmbar Jan 5 @ 10:08am 
I'm having this same problem. Is there a solution that doesn't involve disabling DEP on my system?
The sound tricks I posted work. And were confirmed by the game development staff.
It's an issue with the sound API they licensed... so no idea when a fix will be provided.
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