For thus unable to start the game still
I have been working with a member of their team to try and trouble shoot it. I'm not associated with Robot Entertainment, I'm just a gamer with a little programming knowledge who wants to get the game to work.
We have been trying many many steps to try and figure out the problem. One quit fix, if you really MUST play this game, is simply rename the sound folder (SteamDir\steamapps\common\hero academy\data\Sound) to anything else. I recommend OLD_Sound, or something as such.
The issue, at least for my computer (my laptop, my desktop runs it fine) is loading the sounds. So by changing the folder name means the sounds won't load, and thus the game won't crash.
What I would like to do, is find out what people have that can't load. You can use this blurb as an example:
OS:Windows 7 Ultimate 64-bit
Processor : intel i7-2670QM
Graphics Card : Geforce GT555M 2gb Driver Version 301.42
Sound Device: Realtek High Definition Audio (onboard for my laptop) Driver Version 18.104.22.16838
I'm asking for this information so we can find a fix for this issue.
If you are unsure how to find this, here's a handy guide I just wrote :
OS-> If on Vista/7 go to the start menu, right click 'My Computer' or 'Computer' and go to 'Properties'. It will show your windows version there.
Processor->On that same System Properties screen, It will show your processor information. It will be intel or AMD for 99% of you.
Graphics Card->The upper left hand corner of the sytem properties screen says 'Device Manager', click it. Navigate to 'Display Adapters' and click the arrow next to it to open it up. You will find a few items (possibly), we want the one that says 'nvidia' or 'ati'. If you don't see one with either of those, but you see an 'intel', use that. Right click it, and go to 'Properties'. Go to the 'Driver' tab. The 'Driver Version' is what you want to post. (For Nvidia it's weird, post the 3XX version if you know how to get to it, if not just post the one you see and I'll worry about it later).
Sound Device->On that same 'Device Manager' window open up 'Sound, video and game controllers'. You might have a few things there. Most people will have one named 'Realtek'. If not, post here and I can help you. Right click the Realtek one, go to properties. Click 'Drivers' and again, there is your driver version.