Have an issue with Sacred Citadel on Steam? Let us know!

[Professor Pew]

Update: Southend Interactive, the developer of this game, has closed their doors.

================

Hi all!

Sacred Citadel is now available on Steam. Hurray! Unfortunately I've seen reports of people having issues with the game. To speed up the process of resolving those issues and let everyone just have fun playing the game, it would really help to get as detailed reports as possible. We're working on getting these issue fixed!

We'll be looking at the Community Hub discussions but if you have specific issues as described below, please use this thread as a central location for giving us your feedback! The better the feedback, the more info we will have to fix things.

Update 1: An update to resolve issues with multiplayer has been pushed to Steam. Restart your Steam client if the update is not starting automatically

GreenManGaming key issues
We are working with GMG to resolve this. If you have a problem with a key received from GMG, please contact them directly.

Crashes
Please describe where it crashed and if you were playing solo or co-op, online or offline. Any additional info like your character class or level helps, if you remember! Your OS (Windows XP, Windows 7, etc.) and PC system specs would also be beneficial.

Multiplayer issues
Any details you can give us will help us get this resolved as soon as possible. The error it gives you, what level(s) it happens in, at what stage of the game, which act, etc. PC specs also help here!

Controller issues
Any wired Xbox 360 controller should work without any problems. For other USB controllers, these should also work but providing the controller model will help, as well as the exact problem.

[Rival]

(ATTN: I located and copied the 2 crash report .wer files referenced in the event, I can send them to you if you PM me, or I can paste them here)

Crashes/Multiplayer

Please describe where it crashed: 3 times on start of Co-op, twice when hosting. Usually crashes within seconds of starting, once before we even loaded.

(online)Co-op only, I haven't had any crashes on single player yet.

(online)Co-op: started a map hosted by someone else, all the background art was a shadow, and the walkmesh for the floor was gone and it was a black pit that we could not pass. Tried double jumping to get over it, but it went on forever.

Character levels: started new characters. After crashing twice, I hosted two games in a row, picking act 1 (tavern start as you normally would as a level 1) and immediate crash.

NOTE: I run a 3 screen "Eyefinity" system, but this game runs in a window, and I have no problem with single screen 1920x1080 games. I do not believe this is associated with my display setup. The game runs fine in single player.

just opened up Event Viewer and I have a few logs

Windows Logs > Application

REPORT #1
Faulting application name: sacredcitadel.exe, version: 1.0.0.0, time stamp: 0x516c2be8
Faulting module name: sacredcitadel.exe, version: 1.0.0.0, time stamp: 0x516c2be8
Exception code: 0xc0000005
Fault offset: 0x000b8450
Faulting process id: 0x15d4
Faulting application start time: 0x01ce3b2bd7f443fd
Faulting application path: X:\Program Files (x86)\Steam\steamapps\common\sacred_citadel\sacredcitadel.exe
Faulting module path: X:\Program Files (x86)\Steam\steamapps\common\sacred_citadel\sacredcitadel.exe
Report Id: 5d195bea-a725-11e2-a5bc-001fbc024675

General tab (under information event)

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: sacredcitadel.exe
P2: 1.0.0.0
P3: 516c2be8
P4: sacredcitadel.exe
P5: 1.0.0.0
P6: 516c2be8
P7: c0000005
P8: 000b8450
P9:
P10:

Attached files:

These files may be available here:
(removed local path since it isnt useful here)

Analysis symbol:
Rechecking for solution: 0
Report Id: e710e3bd-a726-11e2-a5bc-001fbc024675
Report Status: 0


REPORT #2
Faulting application name: sacredcitadel.exe, version: 1.0.0.0, time stamp: 0x516c2be8
Faulting module name: sacredcitadel.exe, version: 1.0.0.0, time stamp: 0x516c2be8
Exception code: 0xc0000005
Fault offset: 0x000b8450
Faulting process id: 0x22f8
Faulting application start time: 0x01ce3b32bf54ef47
Faulting application path: X:\Program Files (x86)\Steam\steamapps\common\sacred_citadel\sacredcitadel.exe
Faulting module path: X:\Program Files (x86)\Steam\steamapps\common\sacred_citadel\sacredcitadel.exe
Report Id: e710e3bd-a726-11e2-a5bc-001fbc024675

General tab (under information event)

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0




Problem signature:
P1: sacredcitadel.exe
P2: 1.0.0.0
P3: 516c2be8
P4: sacredcitadel.exe
P5: 1.0.0.0
P6: 516c2be8
P7: c0000005
P8: 000b8450
P9: 
P10: 




Attached files:




These files may be available here:
(removed local path)




Analysis symbol: 
Rechecking for solution: 0
Report Id: 5d195bea-a725-11e2-a5bc-001fbc024675
Report Status: 0



***No hardware events registered***

System Config: (DXDIAG x64 cut and paste)

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: OEM
System Model: OEM
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 5002MB used, 19554MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor CrossFire Secondary (0x671D)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_671D&SUBSYS_31601682&REV_00
Display Memory: 3773 MB
Dedicated Memory: 1985 MB
Shared Memory: 1787 MB
Current Mode: 5880 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM07C2
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM07C2
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM07C2
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
Driver Version: 12.100.17.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/21/2013 00:42:06, 1151168 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-245D-11CF-9571-6A11BEC2C535}
Vendor ID: 0x1002
Device ID: 0x671D
SubSys ID: 0x31601682
Revision ID: 0x0000
Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NICayman:12.100.17.0:pci\ven_1002&dev_671d
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Edit: You guys know I love you, after posting this. You better love me, too.

[skin2yard]

multiplayer is bugged, like in act1, the ground just dissapears and you fall down and get respawned while loosing a little health, or the camera just stops ....the game didnt crash yet, but the mp is totally broken.
the online portion of the mp, havent tried local coop yet

[Ghost-lit]

I have run across a bug that wont let me progress past the second mission in act 4.
In the Lost Metropolis (I think that is what it was called) mission there is a part where two soliders just run across the whole screen and I can't hit them or do anything to them,
there is just one of those black horned goats that I can kill but then nothing happens and I can't go forward, I'm pretty sure I was supposed to kill those soldiers too but they just ran away.
I think I can still hear their footsteppes but I have waited for 5 minutes on that screen and nothing happened.

[Ryude]

Is this a place to report all bugs or just crashes? Because I've noticed a few bugs in the game that are pretty annoying.

[Professor Pew]

Origineel geplaatst door Ryude:

Is this a place to report all bugs or just crashes? Because I've noticed a few bugs in the game that are pretty annoying.

Report bugs as well!

[acare84]

Will you release a patch that adds 1920 x 1080 resolution option to the game menu?

[ArchAnge1LT]

Shaman tackle attack (standard one, not improved) only works from left to right, and not in the opposite direction.

[Artifact]

Haven't had any problems - first time playing it with 2 player co-op while using a Wired Xbox 360 controller. Worked flawlessly.
However, just the resolution selection - I use 2560x1600.. only one to choose was 1600x760 or something.. ~ :|
Other than that, good work guys ^_^

[Marcel]

is there no support for mouse buttons?

[Dimitrii Anghelov]

playing solo co-op game crashed mid-way in Sailor's Rest act 2.
my pc :
Crosshair V Formula Z motherboard
amd fx-8350 cpu
amd radeon hd 7850 video card
2x 4gb Corsair 1600 DDR3
Microsoft Windows 7 Ultimate x 64
resolution 1600x900

[pattyville]

i pre purchased it, and it shows as grey in my inventory. wtf do i do?

[Professor Pew]

Origineel geplaatst door pattyville:

i pre purchased it, and it shows as grey in my inventory. wtf do i do?

In your inventory or Library? If you meant Library, click Install. If you gifted it to yourself, you should still be able to redeem it on your own account. If it's greyed out and doesn't let you do anything with it, contact Steam support because that is just really weird.

[RGPhilZ]

that tips which are given during the levels was supposed to stay on the screen the entire level? This happens with the potions tips, they don't disapper even when using the potion the tip gave. Is it a bug or not?

[CrazyDarkSonic - CDS]

The game is good so far, I'm in atc 3, but until now, all the online experience that I could enjoy was less than 1 minute in the tavern before lost conection, I can't even join or people join me to begin to play. Always get "failed to join" or they just go away in the character selection.
I read the conection is P2P so I will only be able to play with people from same region?

[Ryude]

Bug #1: When you get a new tip (ie: Press < to Attack), the tooltip never goes away until you clear the level. After you get the tip this no longer happens for that specific tip.

Bug #2: Sometimes when riding monsters, you get knocked off and can still control the monster but also able to attack with your character simultaneously.

Bug #3: Sometimes after getting knocked down, upon getting back up your character will seem to run in place for 2-3 seconds and you cannot attack during this time.

Bug #4: Sometimes when you knock down an enemy with the Ranger, you're able to repeatedly attack with the first weapon only and this prevents the enemy from getting up. It's kind of cheesy, so I have used it on harder enemies. Still, I believe it is a bug and should be fixed.