View Stats:
Symphony > General Discussions > Topic Details
 This topic has been pinned, so it's probably important
FAQ: A song is not showing up? Here's why!
There have been many reports of songs mysteriously not showing up in the game, despite the right folder being scanned. The FAQ goes into more detail as to what might be happening in some cases, but here is the short version of what to look for:

Make sure the songs are of a supported format on your system. You can see the file extensions that are supported in the "Select folders" menu.

DRM files will not show up (e.g.: .M4P files)
No force in the universe will permit the usage of these files protected by the gods.

Other cases where files will NOT show up:
  • OS X drives
  • Network drives (these may or may not work)
  • Invalid/broken files (!)
If the above does not explain why one of your songs is not showing up and you are positive the folder location etc. is correct, please contact us at support at with the subject line "Symphony ignored file" and the suspect file in attachment. (If there are any lawyers out there, we will use the file for diagnostics purposes then delete it!) We will try to reproduce the problem and hopefully fix any outstanding bugs!

Last edited by Empty Clip Studios; Nov 27, 2013 @ 7:44am
< >
Showing 1-13 of 13 comments
Undertale Trash Jun 16, 2013 @ 5:15pm 
Please forgive my stupidity on this issue but according to your thing I need quickpro to play my songs.
Do I need the pro version? Or is my computer still be *ahem* stupid?
Hi! You should only need the "public runtime" of QuickTime (the version that installs itself with iTunes, etc.) to read M4A (AAC) files.

It's free and available on the Apple website.

Please let me know if you have any other issues!

Empty Clip Studios
Cytotoxic Tyrant Aug 29, 2013 @ 11:15am 
I can't seem to get the game to play my itunes music. My files states that the songs are in the MPEG-4 format
Redwall Aug 29, 2013 @ 7:48pm 
i have installed quiktime but in game it still says i need to install it and it cant read any of my songs which are all in M4A format.
Shirae Sep 3, 2013 @ 2:53am 
I had this Prob yesterday (installed quicktime still nonexistent in the game). You just have to restart your computer then Symphony will acknowledge Quicktime
Thanks for the insight, NotPhil!
I just got new music today, and it won't show up even though it is in a correct format. (OGG Vorbis) Please help.

PS: I put music inside the folder earlier and it worked, yet it does not work anymore.

I made sure the new music was not corrupted,
AND I clicked "Continue (RE-SCAN MUSIC)" so it SHOULD be there even though it is not.

EDIT: After multiple restarts the music shows up.
Last edited by Laidbackuser (It's Been Forever); Nov 28, 2013 @ 12:59am
Mr. Red Jun 17, 2014 @ 8:34pm 
What folder is scanned for the Android version?? (because it's not like you get to pick the folder)
We restricted it to the standard android device music folder, so it works across all devices. (dealing with compatibility in the android devices is hellish) However, by popular request we are adding an option to also scan what is perceived (because the device does not always report this correctly) as "external" storage like an SD card. We are currently testing this upgrade which should get pushed out soon.

Empty Clip Studios
QuakeyJakey Jun 19, 2014 @ 10:32pm 
Oh this helped me so much, thanks!
One of Six Dec 4, 2014 @ 10:21pm 
OSX version with the AAC DLC.

When I started the tutorial, it said "The game comes with music included, but it is more fun to use your own music library." So I've been using my own music library, got a bunch of weapons and such, and then went back, filtered by album, and selected "<Symphony Soundtrack>" to see what music the game actually came with.

The "Sympony Soundtrack" tag displays an empty window with no songs.

The path to the saved games is DriveName/Users/username/Library/Application Support/Empty Clip Studios/Symphony/

and the soundtrack directory is not listed.

However, when I go to DriveName/Library/Application Support/ there is no corresponding Empty Clip Studios directory to contain the soundtrack folder either.
Last edited by One of Six; Dec 10, 2014 @ 2:02pm
Empty Clip Studios  [developer] Dec 10, 2014 @ 6:24am 
Hi! That was indeed a problem that was in the Most recent versions of the Mac build! We will be sending a patch shortly. Thanks for letting us know!

Empty Clip Studios
One of Six Dec 10, 2014 @ 2:00pm 
Cool. Is the soundtrack directory supposed to be located in with the saved games in

DriveName/Users/username/Library/Application Support/Empty Clip Studios/Symphony/

Last edited by One of Six; Dec 10, 2014 @ 2:01pm
< >
Showing 1-13 of 13 comments
Per page: 15 30 50

Symphony > General Discussions > Topic Details