Gunpoint > Discuss the game! > Topic Details
Frans Kasper  [developer] Jun 18 @ 6:37am
Troubleshooting
Hi everyone,

Since the update recently it seems there's quite a few people dealing with some issues. I'd like to apologize for any inconvenience; please sit tight while we work these things out over the coming few days hopefully.

Until we get things worked out; here's a few things you can try that may improve the situation:

Game not starting at all
  • Manually install OpenAL through the _CommonRedist/OpenAL/2.0.7.0 folder; it seems somehow this isn't being automatically configured for everyone.
  • Disable MSI Afterburner if you have it installed.
  • Disable Steam Overlay
  • Update your video card drivers (particularly if you have an intel chip).

If your game still is not starting at all after these steps it'd be very helpful if you could send some system information along with the 'debug.log' file and the contents of your 'savegames' directory over to me at frans.kasper [at] abstractiongames.com.

No sound or music playing
  • As above: manually install OpenAL through the _CommonRedist/OpenAL/2.0.7.0 folder; it seems somehow this isn't being automatically configured for everyone.
  • When you have sound but no music - delete all files except Progress.gun and Settings.gun from your savegames folder and restart the game.

Malformed menu (buttons/text appear only in bottom right corner)
  • Delete latest.gun from your savegames folder and 'resolution.txt' from the 'settings' folder.

If all else fails, you can try opting into the 'oldversion' beta branch. You can do this by right clicking 'Gunpoint' in your steam library and navigating to 'Properties'. From there select 'betas' and pick 'oldversion' from the dropdown menu. You won't have workshop support but it may increase the chances of the game working for you. If this does work, please check back here regularly for updates on the normal build which you can opt in for again by repeating the same steps only selecting 'default' as the beta branch.

Thank you all so much for your patience and for patrolling the forums and pointing people in the right direction for possible fixes, it's much appreciated!

Update July 2nd
Hi again, we've just pushed out another update with a number of crash fixes, please let us know if it has resolved anything for you!

Thanks,


Frans
Last edited by Frans Kasper; Jul 7 @ 2:37am
Showing 1-15 of 136 comments
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MC RIDE Jun 18 @ 6:44am 
I can't see elevators and lightswitches
苹果Apple Jun 18 @ 7:03am 
me too... same problem

Win 7
Intel Core i3-2310M
ATI Radeon HD 6470M


Originally posted by *MC RIDE:
I can't see elevators and lightswitches
Last edited by 苹果Apple; Jun 18 @ 7:07am
Yana Jun 18 @ 7:04am 
Thanks for the update!
Although I have installed it after playing the old version, there are still graphical issues and missing letters from dialogues.

This is my spec:

Windows 7 Home Premium 64 bit
Intel(R) Core(TM) 2 Duo CPU P7450
ATI Mobility Radeon HD 4650
B00tsy Jun 18 @ 7:22am 
My issue is: blackscreen on startup (is windowed) and I get a bunch of symbols on my screen and then only black screen while able to click an invisible menu.

Geforce GT620 - driver version 335.23
i5-3350p
Win8 (64bit)
Realtek audio - driver version - 6.0.1.6680
abydos91 Jun 18 @ 7:33am 
Yesterday I bought the game, but now that I try to play it, I can't. My computer is a bit old, but it could run without any problem the demo.
This is my spec:

Windows 7 Professional 64 bit
Intel(R) Core(TM) 2 Duo CPU T7250 2.00 GHz
Mobile Intel(R) 965 Express Chipset Family
SigmaTel High Definition Audio
Last edited by abydos91; Jun 18 @ 7:34am
Soulitaire Jun 18 @ 7:52am 
I get a blue screen after the Gunpoint logo and nothing is happening.
meikalainen31 Jun 18 @ 7:58am 
i dont see elevators, switches, cameras and all that stuff pls fix!
Schrutebucks Jun 18 @ 8:15am 
After getting the cat burglar achievement the screen turns dark blue and I can't see any of the game, but the music still plays and it looks like I can still click on things as if the game were still running. EDIT: It actually happens when I get any achievement. I just updated my graphics card to the latest driver (337.88) and installed OpenAL manually.

System specs:
Windows 7 Home Premium 64 bit
Intel Core i7-3630 QM CPU @ 2.40 Ghz
RealTek High Definition Audio Driver 6.0.1.6570
GeForce GTX 680M Driver 335.23

Thank you for being so responsive. Love the game!

Last edited by Schrutebucks; Jun 18 @ 8:44am
Linóleo Jun 18 @ 9:01am 
can't see open doors, security cameras, lightswitches and such as well :(
Steve Butabi Jun 18 @ 9:22am 
MSI Afterburner seems to be the cause of the crashing on startup for me. If it shut it down first, I can play the game. There is a crash on exit though too.
the irony Jun 18 @ 10:11am 
long shot can't be used outside the laboratory and in the laboratory you can only wire them once, not all of them once though, but only ONE OF THEM ONCE.
Adorician Jun 18 @ 10:58am 
I can't seem to run the game on my system, even though (to the best of my knowledge), my system meets the minimum requirements. When I click play in Steam, the game window opens up to the Gunpoint title slide (see screenshot on my profile page, it's the only one I've uploaded), and then the game crashes: "Gunpoint.exe has stopped working. Windows is searching for a solution to the problem." The game is only open for about 30 seconds, if that.

I have the latest driver for my gpu, and I have installed OpenAL manually.

System Specs:
HP dv6700-series laptop running Windows Vista Home Premium
Processor: Intel Core 2 Duo T5750 running at 2.0 GHz
Audio: Realtek High Definition Audio (driver 6.0.1.5869)
Graphics: Intel GM965 Express chipset (integrated graphics)
xilmin Jun 18 @ 11:35am 
I've got a lot of missing graphics. First time I loaded the game, even the button for 'try it' for selecting resolution was blank and I didn't realise until I randomly clicked stuff how to select resolution. When in game random texts are showing as blank boxes. At first I could see light switches and cameras and such, but then I verified game data just in case and since then no longer can. And I am still seeing the blank text boxes randomly within the first conversation.

System is a laptop, Acer Aspire 4810TZG
Windows 7 Home Premium, 64bit
Intel Pentium SU4100, 1.3GHz
ATI Mobility Radeon HD 4330
4GB DDR3 RAM
Aha It's Magic! Jun 18 @ 12:25pm 
My dialogues get bugged. I get weird symbols on them. If i press Esc twice (pause and get back to the game) stuff changes until the full dialogue comes out. Sometimes it doesn't work though. I hope this gets fixed really soon ._. I just got this game and i really wanna play <3
Binxy UK Jun 18 @ 2:33pm 
currently i start it up and i get s windowed screen with a bunch of different letters for about 10 seconds, then it switches to full screen and the game but i cansee anything, theres boxes for the areas you can click in the menu but otherwise there isnt anything on the screen
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