eyeofdave Jan 16, 2013 @ 3:27am
Game crashes on starting a new game
This is curious - it just crashes when I try to start a new game.

The start of the log is as follows :

2013-01-03 19-17-52 Info | Detected 4 Intel CPU(s)
2013-01-03 19-17-52 Info | Detected desktop frequency 60Hz
2013-01-03 19-17-52 Info | Shader Variables Mapper: found unmapped variable at index 50
2013-01-03 19-17-52 Info | Shader Variables Mapper: found unmapped variable at index 51
2013-01-03 19-17-52 Info | Read INI file from [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\game.ini]
2013-01-03 19-17-53 Info | Enter to game mode
2013-01-03 19-17-53 Info | Executable launched from [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\game.exe]
2013-01-03 19-17-53 Info | --------------------------------------------
2013-01-03 19-17-53 Info | Build from: [Thu Nov 08 02:23:47 2012]
2013-01-03 19-17-53 Info | --------------------------------------------
2013-01-03 19-17-53 Info | Data version base = 00000000, runtime = 0000004B
2013-01-03 19-17-53 Info | --------------------------------------------
2013-01-03 19-17-53 Info | Read INI file from [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\game.ini]
2013-01-03 19-17-53 Info | Read INI file from [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\user.ini]
2013-01-03 19-17-53 Info | Get video INI defaults
2013-01-03 19-17-53 Info | Import desktop resolution 1920x1200
2013-01-03 19-17-53 Info | FOV = 80
2013-01-03 19-17-53 Info | Read INI file from [C:\Documents and Settings\Administrator\Application Data\Frogwares\The Testament of Sherlock Holmes\setup.ini]
2013-01-03 19-17-53 Info | Detected language selection in configuration file [en]
2013-01-03 19-17-53 Info | Enabled flag [debug] resource_log.
2013-01-03 19-17-53 Info | Enabled flag [debug] script_call_log.
2013-01-03 19-17-53 Info | Enabled flag [debug] quest_log.
2013-01-03 19-17-53 Info | Enabled flag [debug] enable_script_msg.
2013-01-03 19-17-53 Info | Enabled flag [debug] enable_script_log_msg.
2013-01-03 19-17-53 Info | Enabled flag [debug] triggers_log.
2013-01-03 19-17-53 Info | Enabled flag [debug] camera_log.
2013-01-03 19-17-53 Info | Enabled flag [debug] actions_log.
2013-01-03 19-17-53 Info | Enabled flag [debug] controller_log.
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\game.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\en.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\pc.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\sounds.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\sounds_en.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\movie.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_low.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_normal_cube.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_normal_diffuse.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_normal_dynamic.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_normal_lm_grayscale.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_normal_lm_01.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_normal_lm_02.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture_levels_high.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture.pak]
2013-01-03 19-17-53 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\000\texture3d.pak]
2013-01-03 19-17-54 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\001\game.pak]
2013-01-03 19-17-54 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\002\game.pak]
2013-01-03 19-17-54 Info | Load package [C:\Program Files\Steam\steamapps\common\The Testament of Sherlock Holmes\002\en.pak]
2013-01-03 19-17-54 Info | Find video adapter...
2013-01-03 19-17-54 Warning | Can't get device(0,3) [SW] caps: This device does not support the queried technique
2013-01-03 19-17-54 Info | Detected vs3.0 and ps3.0
2013-01-03 19-17-54 Info | Found Video accelerator: [Intel(R) HD Graphics Family]
2013-01-03 19-17-54 Info | DirectX render device connected to [0:HAL]
2013-01-03 19-17-54 Info | Auto-Detect information : adapter(intel(r) hd graphics family) performance index 0
2013-01-03 19-17-54 Info | The video device is suggested by it's name and is marked as LOW MEMORY DEVICE
2013-01-03 19-17-54 Info | Get video INI defaults
2013-01-03 19-17-54 Info | Auto-Detect information : adapter(intel(r) hd graphics family) performance index 0
2013-01-03 19-17-54 Info | Import desktop resolution 1920x1200
2013-01-03 19-17-54 Info | FOV = 80
2013-01-03 19-17-54 Info | Get video INI defaults
2013-01-03 19-17-54 Info | Auto-Detect information : adapter(intel(r) hd graphics family) performance index 0
2013-01-03 19-17-54 Info | Import desktop resolution 1920x1200
2013-01-03 19-17-54 Info | FOV = 80
2013-01-03 19-17-54 Info | Read INI file from [C:\Documents and Settings\Administrator\Application Data\Frogwares\The Testament of Sherlock Holmes\setup.ini]
2013-01-03 19-17-54 Info | Screen [22][75](2)+[1] (AA [0][0]) 1024x768, 60 Hz, 32bit
2013-01-03 19-17-54 Info | [render] Select mixed VP
2013-01-03 19-17-54 Info | Pause [OFF]
2013-01-03 19-17-54 Info | Pause [OFF]
2013-01-03 19-17-54 Error | Can't import texture [r:\.shared\console\console_bg.jpg]

The critical bit seems to be :
2013-01-03 19-17-54 Info | Find video adapter...
2013-01-03 19-17-54 Warning | Can't get device(0,3) [SW] caps: This device does not support the queried technique

But no more info. Please can anyone recommend a course of action? Thanks in advance.

Peter
Showing 1-3 of 3 comments
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Tanidar  [developer] Jan 16, 2013 @ 6:16am 
Critical line here is : Found Video accelerator: [Intel(R) HD Graphics Family]
The Intel HD integrated graphics is a low-end graphics device and TToSH can not run on this card...
eyeofdave Jan 17, 2013 @ 3:12am 
Tanidar,

Hi and sincere thanks for the feedback - I am using a graphics chipset resident on the motherboard, but I assure you it does conform to the requirements.

I updated DirectX today (not that it was way behind in the first place) and it seems to work now - so it definitely wasn't *just* a hardware issue, though I acknowledge my graphics hardware could be better ;)

Anyway, I guess some feedback I could give is that there was no simple way to troubleshoot except for the log which I had to hunt for and which was technically worded. The application crashed but I had to dig around a lot to discover a way around it. Surely there's a way to improve on error reporting to the user?

Just one more thing - about Steam. They have been no help (except for hosting this forum). I bought the product from them and they seem to not value customer relationship - as far as problems with products go, its DIY. Given their response which included amalgamating completely different issues for two separate products into one case, and ignoring all the details I gave them, it doesn't endearme to buying any of their products again.

Ok rant over. Thanks again for the response. If anyone knows a better alternative to Steam please let me know.

Peter
Last edited by eyeofdave; Jan 17, 2013 @ 3:12am
Tanidar  [developer] Jan 17, 2013 @ 6:10am 
Hi. The ability to run the game on integrated graphics chip is a real lottery. Did you play the game up to the more graphics intense level - Whitechappel street for example?
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Date Posted: Jan 16, 2013 @ 3:27am
Posts: 3