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I would not copy and paste it word-for-word, but rather reform the arguments in your own words. I say this only because anyone that uses this as a generic ticket may not be given a serious reply or considered unauthentic, especially if recognized from before. Best to say in your own words, with the same outline/argument, for more sincerity. Also, since Steam just recently removed the purchase button for the game on the Steam store, be sure to add that in the ticket. Better chances overall, in my opinion.
I just read about the the bankruptcy. What a shame, I'll try for a refund.
I guess as always with customer service networks, its about if you get a nice person or not D:
Wish me luck