Rocksmith > General Discussions > Topic Details
Kaze no Okami Jan 11, 2013 @ 12:43pm
useless support. new song is bugged. does Steam even care?
I noticed that a lot of Rocksmith players are having the same problems: song bundles aren't working, nobody nows what came in if the last update, the "new song" (Anna Molly) is unplayable. I went after their support trying to solve the bundle problem. It was 2 days ago, no response until now. And I saw other people trying to contact support and having no response at all.
Seriously, what's wrong with Steam? Looks like thhat they just don't care at all, what a shame...
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Comrade Suhov Jan 11, 2013 @ 1:17pm 
Steam support will not help you with 3rd party games. They will forward you to Ubisoft support. Why not contacting directly Ubisoft then?
Kaze no Okami Jan 11, 2013 @ 1:34pm 
Actually they are supposed to help. Also, it's not Ubi's problem since the Bundle and the DLC selling is managed by Steam. The bundles issues should be solved by Steam, that's why we should ask for their support.
igoras777 Jan 11, 2013 @ 1:49pm 
heh, I`ve been waitin for email verification for 2 weeks ), I got it today finally.
Detukourjobs Jan 11, 2013 @ 6:15pm 
RAGE!!! Here steam take 25$ I dont really want the stuff I just paid for. Seriously I think you guys need the money way more than I do...
Riavan Jan 11, 2013 @ 6:21pm 
Ive been buying songs all over the place, never had any DLC issues, thank god.
spiritofcat Jan 11, 2013 @ 8:06pm 
Originally posted by Riavan:
Ive been buying songs all over the place, never had any DLC issues, thank god.
Have you bought any of the song bundles for this game?
mjack_ Jan 11, 2013 @ 9:20pm 
]Ive been buying songs all over the place, never had any DLC issues, thank god. issues, thank god
mjack_ Jan 11, 2013 @ 9:21pm 
racked up over 2 milion rock points
YOUR MOM IS FREE TO PLAY Jan 12, 2013 @ 9:37am 
Use Ubisoft forums, or their facebook page.
Kaze no Okami Jan 12, 2013 @ 10:09am 
Originally posted by YOUR MOM IS FREE TO PLAY:
Use Ubisoft forums, or their facebook page.
why would I? Those bundles are made by Steam, exclusive sale for PC. If I bought via Steam, Steam created these bundles. If my Steam client doesn't download these bundles, it's Steam's fault, not Ubi's.
Hoppertron Jan 12, 2013 @ 10:43am 
Originally posted by Kaze~:
...I saw other people trying to contact support and having no response at all.
Seriously, what's wrong with Steam? Looks like that they just don't care at all, what a shame...
100% same experience here. I bought Rocksmith for my dad for xmas, got the 'Duplicate CD key' error which you may have heard about, so advised him to contact Steam support. Can you imagine how furious I was when I found out they told him "Sorry, Rocksmith isn't a Steam game'!? I mean SERIOUSLY!? He managed to convince the guy that this was in fact a steam game (support guy wanted screenshots as evidence!?) and has been waiting about 4 days for a response since last contact. Unacceptable.
Kaze no Okami Jan 12, 2013 @ 11:04am 
Originally posted by Hoppertron:
100% same experience here. I bought Rocksmith for my dad for xmas, got the 'Duplicate CD key' error which you may have heard about, so advised him to contact Steam support. Can you imagine how furious I was when I found out they told him "Sorry, Rocksmith isn't a Steam game'!? I mean SERIOUSLY!? He managed to convince the guy that this was in fact a steam game (support guy wanted screenshots as evidence!?) and has been waiting about 4 days for a response since last contact. Unacceptable.
Steam's support is a shame, indeed. They don't really care about us as long as they are making money.
GuitarDan Jan 12, 2013 @ 11:50am 
Originally posted by Hoppertron:
Originally posted by Kaze~:
...I saw other people trying to contact support and having no response at all.
Seriously, what's wrong with Steam? Looks like that they just don't care at all, what a shame...
100% same experience here. I bought Rocksmith for my dad for xmas, got the 'Duplicate CD key' error which you may have heard about, so advised him to contact Steam support. Can you imagine how furious I was when I found out they told him "Sorry, Rocksmith isn't a Steam game'!? I mean SERIOUSLY!? He managed to convince the guy that this was in fact a steam game (support guy wanted screenshots as evidence!?) and has been waiting about 4 days for a response since last contact. Unacceptable.

Actually you really need to contact Ubisoft for that one, just like the missing cd key issue from the pc launch.
Hoppertron Jan 12, 2013 @ 3:10pm 
That would have been a slightly more acceptable response than trying to claim the game wasn't on Steam and shirking responsibility. Valve may not have written the game, but they're taking a slice of the profits from sales AND handling serial authentications on Ubisoft's behalf, so they could at least attempt to aid customers in reaching a speedy resolution to the issue. Dad's actually attempted contacting both organisations, and had an equally useless service from each.
GuitarDan Jan 12, 2013 @ 3:35pm 
Originally posted by Hoppertron:
That would have been a slightly more acceptable response than trying to claim the game wasn't on Steam and shirking responsibility. Valve may not have written the game, but they're taking a slice of the profits from sales AND handling serial authentications on Ubisoft's behalf, so they could at least attempt to aid customers in reaching a speedy resolution to the issue. Dad's actually attempted contacting both organisations, and had an equally useless service from each.

They sorted out the CD code missing issue really quick with me, and otherts I think.

Might be worth going in via the same avenue.

I look up the link.
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Date Posted: Jan 11, 2013 @ 12:43pm
Posts: 19