Online issues?! (Disconnecting, slow framerate, etc.)? Possible solutions here!
Thanks for purchasing our game on Steam! If you're having framerate or disconnection issues online, though, here are some initial troubleshooting solutions for you!
Before you get started, we highly recommend disabling all background applications! This will ensure you have a clean troubleshooting canvas to work from.1.4 PATCH UPDATE
- Please ensure your game has been updated to Patch 1.4, which alleviates many lag or online framerate issues.FIRST LINE OF DEFENSE: PORTS - Use this if you're having trouble creating or connecting to games.
Your network must be configured to allow Steam access to the following ports (in order from highest to lowest priority for QoS users):
UDP 27000 to 27015 inclusive (Game client traffic)
UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
TCP 27014 to 27050 inclusive (Steam downloads)
Dedicated or Listen Servers
TCP 27015 (SRCDS Rcon port)
Steamworks P2P Networking and Steam Voice Chat
UDP 3478 (Outbound)
UDP 4379 (Outbound)
UDP 4380 (Outbound)
(Also, this probably goes without saying, but make sure your Steam Client is currently online, and is not in offline mode. Kthx.)SECOND LINE OF DEFENSE: VERTICAL SYNC - Use this if you're experiencing slowdown issues online!
From the Main Menu > Help & Options > Game Settings, set Vertical Sync to Off.
Please be aware that ALL members of your party should set Vertical Sync to off, as slowdown issues from other players in your game may affect you. THIRD LINE OF DEFENSE: RESOLUTION - Use this if you're experiencing choppiness online (still)!
Have ALL members of your online party set their resolution to the LOWEST possible setting.
The point of this is to help identify WHICH user is causing the slowdown, not to trap you all in a low-resolution reverse-wonderland. If one member of the party has their resolution set to higher than their PC can reasonably support, all members of the party will experience slowdown.
From the Main Menu > Help & Options > Game Settings, set everyone's resolutions to the lowest available setting, and Full Screen to Off.
Then, one by one, have each party member set their resolution back to what they normally use. After each person changes their settings, go into an online game and continue playing.
If the performance slows down after a change for any one person, you've found your culprit. Have this person experiment with different settings until you find a good balance between performance and appearance. FOURTH LINE OF DEFENSE: A SUPPORT TICKET
If none of these methods work, please open up a Support Ticket with The Behemoth, and we'll do our best to help you out!http://www.thebehemoth.com/support/ticket/
We also have a KnowledgeBase you can browse through:http://www.thebehemoth.com/support/ticket/kb/
Thanks, and we hope you enjoy Castle Crashers!