Awesomenauts > General Discussions > Topic Details
RULES and FAQ (Please read before posting!)
Greetings one and all.

Contents:
• Forum rules and moderation
• Technical difficulties
• Reporting other users
• Non-English topics
• Sending feedback and bug reports
• Advise on playing and calling characters "OP"/"UP"

Forum rules (Please read before posting!)
Steam forums have a universal set of rules, as listed here:
https://support.steampowered.com/kb_article.php?ref=4045-USHJ-3810

We also have other rules not listed on that page, these include, but is not limited to, all rules present here:
http://www.awesomenauts.com/forum/forum-coc.html
▪ Topics may only be posted in the correct language for their sub-forum (Other languages allowed if correct language translation is supplied)
▪ Duplicate topics will be locked

All situations are managed on a case-by-case basis and the action taken is at the discretion of the moderator

Failure to follow these rules may result in temporary ban from the forums. Duration depending on severity of misconduct.
A standardised warning from a moderator on these forums is considered to be a 1-day ban. If you receive one of these, you are eligible to an extended ban thereafter.

The most important rule: Stay polite! ^_^

Technical difficulties:
Please do see the following pages for assistance to common issues:
FAQ / troubleshooting[www.awesomenauts.com]
How to configure your network for best online play[www.awesomenauts.com]

If neither page has a solution to your problem, feel free to open a topic asking about the issue on the Steam Forums or on the Official Tech Support forums here:
Official forums "Tech Support and bugs" sub-forum[www.awesomenauts.com]

Reporting other in-game users:
Please do not make reports public, this can easily go against the rules, and encourages a large amount of flaming, instead send an e-mail to Ronimo directly.

For a full list of details on reports and information, please check out the official "reporting" page:
http://www.awesomenauts.com/forum/viewtopic.php?f=6&t=33881&p=436062

All reports should be sent to Ronimo through the following e-mail addres:
Cheating@ronimo-games.com
(This e-mail covers all reports and appeals, not just cheating.)

Non-English topics
The "General" sub-forum is exclusive to the English language. If you wish to post there, please supply it in the English Language (Multiple languages in the same post are acceptable).
If you wish to discuss in other languages, please see our sub-forums for their corresponding language:
▪ Russian
▪ Spanish
▪ Portuguese
▪ Other Languages

Sending feedback and bug reports:
Steam forums are rarely read by Ronimo developers. If you wish to have your feedback better noticed, it is advised you post on the Offcial Ronimo Forums here:
http://www.awesomenauts.com/forum/viewforum.php?f=6

To send a bug report, please post on the "Tech support and bugs" sub-forum on the Official Ronimo Forums here:
http://www.awesomenauts.com/forum/viewforum.php?f=13
Or
Send a report through e-mail directly to Ronimo through the following e-mails:
Bugs with your stats page: Dennis@Ronimo-games.com
All other bugs: Maarten@Ronimo-games.com

Advise on playing and calling characters "OP"/"UP":
We receive on a regular basis complaints that a specific character is far too over-powered/under-powered. There is not often a common trend beyond some characters whose abilities are particularly good against the unsuspecting.
This is not to say such complaints are in any way disallowed or objectively flawed, but please do consider the issue may lie in how you play as opposed to the character's ability before you post topics on this. If you are struggling with specific characters, whether against or with, perhaps consider asking for advise on this. With help, you can overcome many of your initial difficulties in the game and make it a more enjoyable and fair experience for you ^_^



Thank you for reading the FAQ! ^_^ It really helps the moderators and users of the forums if this is read beforehand!
Last edited by Sir Emo Tarquin Death Chapington; Nov 30 @ 3:09am
Showing 1-15 of 18 comments
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Morrowsaw Jun 27 @ 1:05pm 
If you could could you add nautbuilders and the other various things to this?

I will add the links to make it a little easier in an edit so you dont have too

Edit1: Awesomenauts Wikipedia: http://awesomenauts.gamepedia.com/Awesomenauts_Wiki
Nautsbuilder:http://nautsbuilder.com/
will get some more in a little
Edit 2:On a side note is this ok to do or is this more for my game Crashed in X way how do you fix?
Last edited by Morrowsaw; Jun 27 @ 1:10pm
Originally posted by Morrowsaw:
If you could could you add nautbuilders and the other various things to this?

I will add the links to make it a little easier in an edit so you dont have too

Edit1: Awesomenauts Wikipedia: http://awesomenauts.gamepedia.com/Awesomenauts_Wiki
Nautsbuilder:http://nautsbuilder.com/
will get some more in a little
Edit 2:On a side note is this ok to do or is this more for my game Crashed in X way how do you fix?
it's more based around advise for people before they come in to the forums and post: many users enter once and leave forever, usually with runtime error or asking for the clunk skin, this is meant to address those people.
Morrowsaw Jun 27 @ 4:02pm 
ah alright that makes sense good luck on posting the soulutions for those then :D
:llama: Jun 28 @ 1:01pm 
i know right
spencer Jun 28 @ 1:10pm 
Thank you
Just added "Reporting other users" to the OP: hopefully this should reduce the "X is a hacker" topics, and save me the effort of manually typing every single bit of text up every single time (I hardly ever copy-paste xD), also increase the rate of legitimate reports.
Last edited by Sir Emo Tarquin Death Chapington; Jun 28 @ 4:28pm
Aïкø♛ Jul 5 @ 5:20pm 
Really tired of people force starting the game with not 6 people, joining games with a team already about to lose and turrents already gone. Also, why isn't there team voice chat, lobby chat, and aren't able to place the map at any corner of the screen.
Last edited by Aïкø♛; Jul 5 @ 5:20pm
Originally posted by вคธïк.:
Really tired of people force starting the game with not 6 people, joining games with a team already about to lose and turrents already gone. Also, why isn't there team voice chat, lobby chat, and aren't able to place the map at any corner of the screen.
This has absolutely nothing to do with the topic, are you sure you didn't mean to post elsewhere?

On another note: I havent done an update recently: expect me to add a new section soon™
Ferus Aug 15 @ 1:53am 
Is there a specific thread to suggest new types of content or just post it in the forums and hope it doesn't get lost and ignored?
Originally posted by Saint Killjoy "Pokka Wrangler":
Devs Please Watch, Suspect Cheating...
Was just live streaming and playing the game, and some things that happened in the game throughout several matches seem pretty suspect. Also if you can just go back and watch match replays of this particular player as well, that might give you a better perspective seeing from his point of view then what you're witnessing from mine. Something just feels very suspect, the player in question was saying hax, cheating, had a very toxic attitude, but I'm wondering if he wasn't carrying on like he did, because he himself was cheating and not having the level of success with it that he was expecting. Still though, very suspect, and think it requires further investigation. Including a link to the live stream recorded video and a link to the Steam account of the player in question.

Please do not publicly shame people.
If you suspect someone is cheating, please report it to ronimo by the e-mail:
Cheating@ronimo-games.com

I also provided a load of information for this sort of thing on the OP (Which I will update as soon as I have the energy z__z way too tired recently)
A REZ NIGHTMARE Aug 15 @ 6:28pm 
I give up trying to report this was just a mess, I've always had no problems working w/ any Dev on the Steam Forums, and usually if you have a complaint once a dev reads it they will delete the thread or I'll delete the thread once they responded no problem no questions asked.

However this experience has been rediculous, I posted in the main thread, was then requested to post in here, so I deleted the main thread and posted it here, then the moderator removes the links which I did not write down and askes me to forward the information in an e-mail.

Moderator if you were going to alter the post instead of saying oh hey e-mail it here, all you had to do was copy and paste it and e-mail it. Instead you chose to delete information and then give the e-mail as an after thought. So I'm going to delete the modified post because once the devs looked at it I was going to happily delete the post anyways.

Was concidering writing a review of this title for the gaming website that I work for, but after this experience I have lost any interest, and this experience has put a bad taste in my mouth for the game. So I'll most likely go ahead and stop streaming it on www.hitboxlive.tv which was funny because I was the only person that streamed this game on that website in the first place.

Enjoy, am just happy to be free and clear of this mess, and have no interest in coming back to it. Moderator go ahead and delete your reply thread but you might post the e-mail seperately so that if someone else finds themself in this situation hopefully they'll find that e-mail first.

The other funny thing is, I was legitmitely trying to share something that I thought was odd, and played differently in other games I played up to that point, and it really stood out at me, but you need to reflect on it not as grieving, because my side did win one of the matches regardless of the odd things that were happening.

Quote The Raven Nevermore.
I looked and found the topic you meant (Moderators can see deleted topics and posts). The person didn't say to post here, they said you can get some information here. They have no affiliation with me, and you misinterpreted what they said, so I can't do much about that.
I apologies for the inconvenience caused by this.

I don't see how you can claim you didn't add links; since I had to remove them (I made no mention to them in the quote, but the post certainly contained them).

To report a player, you need to give your own description of what happened, replay (if possible) and log files. I cannot do this on your behalf, nor did I have any reason to believe I should.

I think you might be confusing me with Ronimo. I am in no way working as a member of staff in Ronimo, I am a volunteer for moderator work on their forums.
A REZ NIGHTMARE Aug 16 @ 4:02pm 
Moderator I said I didn't save or write down the link, and you deleted the link, wow, for a moderator, just wow. You don't read what the customer is saying, and then you twist the customers words. Go back and reread the post above, because in you're reply it shows you didn't read the context. Also I said the other forum post directed me to this thread w/ a link directly, which it did. They directed me here, I came here, I deleted the other post and copy and pasted that into here, this is where I was directed to go, and then you, being a moderator.

A.) When someone complains, and you think it is something that needs attention, copy the complaint and e-mail it if you know where it needs to go, especially if you're going to alter a post.

B.) When a customer gives you information, before you reply, you need to read the information and understand what the customer is saying, in your recent reply, here lets copy and paste as an example.

Example Saint Killjoy states: I posted in the main thread, was then requested to post in here, so I deleted the main thread and posted it here, then the moderator removes the links which I did not write down and askes me to forward the information in an e-mail.

Example Moderator states: I don't see how you can claim you didn't add links; since I had to remove them (I made no mention to them in the quote, but the post certainly contained them).

Moderators do not work for Ronimo, however a Moderator is a reflection of that company because they have chosen you to represent their interest on this forum.

Just WoW is all I can say.

The complaint and question was very detailed, it was live streamed after all. However as a Moderator, your continued I don't know if it is ignorance or arrogance on your part I'm not sure, but you sir, have successfully managed to not only cost Ronimo the opportunity of a review, but on your own, by yourself, may also have eliminated streaming exposure for them.

So sit back and pat yourself on the back.
A REZ NIGHTMARE Aug 16 @ 4:09pm 
Now Moderator a lesson in English, when someone says I did not write that information down, they do not mean, I did not type it as text in a forum post, it means I did not save the link for my own personal records, I did not write it down!

This that I'm doing right now, is not writing, this is inserting text, this is typing, this is an instant Message, this is not writing!?!?
This clearly seems to be quite a major issue to you; if you would like, I would be happy to discuss this over Steam Chat so we may work towards resolving any issues in a more fluid and private manner.
Otherwise, perhaps discuss this through my e-mail as this is not an appropriate topic to discuss the situation (My e-mail: sir.emp.chap@gmail.com ).
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