haeҳҳlor Jul 24, 2013 @ 1:06pm
Failed to start game (unknown error)
After today's update I am not able to play the game anymore (the message from the title appears). Does anyone have the same issue or a solution? I did not try the workaround Steam suggests, (deleting the appcache folder), as I am not sure how this affects other games/achiement progress etc.
Last edited by haeҳҳlor; Jul 24, 2013 @ 5:15pm
Showing 1-15 of 65 comments
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GuruRu Jul 24, 2013 @ 4:51pm 
same here
gitarrojoe Jul 25, 2013 @ 3:05pm 
i get the same error, tried all the suggested troubleshooting solutions, didnt help
m.alex.ruiz Jul 25, 2013 @ 8:57pm 
Is everyone else having this problem? I just installed the game today and cannot get it to work either? Bad update? Please advise.
enokone Jul 25, 2013 @ 9:29pm 
im in the same boat. all troubleshooting solutions have not done jack. i uninstalled and re installed nothing! can anyone help or post if they got this fixed?
post_hummus Jul 25, 2013 @ 9:59pm 
A friend gifted S&S to me this past weekend and I'm experiencing the same issue! I tried several of the troubleshooting options, and it hasn't fixed anything so far.

Also, if I try to access the game through the Steam folder on the C drive, it says: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
Eggpop Jul 26, 2013 @ 11:49am 
I'm having the same issue. I get the unknown error, and when I try to verify integrity, I keep getting 'i file failed' thing. I heard that this 'side-by-side' is a microsoft visual C++ error though....
haeҳҳlor Jul 26, 2013 @ 6:47pm 
Just wrote an email via the application form on the S: S&S EP homepage, i will keep you updated if they respond.
Cheers!
m.alex.ruiz Jul 26, 2013 @ 9:33pm 
Sounds good. Is everyone having this issue or just a few of us? Can't wait to play this game ... started on Android but never finished.
Eggpop Jul 27, 2013 @ 2:29am 
You could email them? Oh wow, that's great. Thanks haexxlor XD
icy_april Jul 28, 2013 @ 11:31am 
Originally posted by post_hummus:
I tried several of the troubleshooting options, and it hasn't fixed anything so far.

Also, if I try to access the game through the Steam folder on the C drive, it says: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

I tried an sfc scan bc of that side-by-side/integrity error messages - but that also didn't help (no system probs found). Nor it helped to set the config to "ENABLE_MIPMAPPING = false" like the s&s trouble shooting help suggested.
I presume the crashes have sth to do with one of the latest steam updates, bc I could start s&s without troubles some days before?
Seed 1986 Jul 29, 2013 @ 4:57pm 
I can´t play neither.. I bought it in the Humble Bundle but still can´t play it :(
Albondigas Jul 29, 2013 @ 9:18pm 
Hi, same error happens to me, I deleted the appcache folder like suggested and still no fix. I was really looking forward to playing this :(
Bedap Jul 30, 2013 @ 6:07am 
+1, please fix this!
Seed 1986 Jul 30, 2013 @ 6:21am 
We payed the game and we want to play it!!
RAP-GAME JOHN MADDEN Jul 30, 2013 @ 10:51pm 
I, too am getting the same error.
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