Tomb Raider > General Discussions > Topic Details
monkeyspinach Jul 17, 2013 @ 3:55am
Crashing to desktop (GTS 450 No Tesselation, TressFX)
I've heard about issues with cards like the 650, 660 but nothing about issues with the GTS 450. Other suggestions are to turn of tesselation and TressFX, but they weren't turned on in the first place. I'm using a combination of high/medium graphical settings, nothing that my PC should struggle at all with. I'm even getting a great frame rate even with VSync on. Can anyone help me?
Showing 1-15 of 15 comments
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GreeNXZA Jul 17, 2013 @ 3:58am 
Did you try to update your graphic driver?
It did work for me.
Dabernu Jul 17, 2013 @ 2:51pm 
Im with a GTX 550 ti and having the same problem. I tried all the possible fixes and didn't work. This is quite frustrating since the game goes smooth all the time.
Lord Bowler Jul 18, 2013 @ 4:10am 
Originally posted by Dabernu:
Im with a GTX 550 ti and having the same problem. I tried all the possible fixes and didn't work. This is quite frustrating since the game goes smooth all the time.
same here
monkeyspinach Jul 18, 2013 @ 3:16pm 
i updated the driver and still no luck. another suggestion was to click on the the latest version of the beta in the properties menu but that doesn't sort it either.
Teo Dec 8, 2013 @ 4:40pm 
I got a GTS 450 and got crashing at Lowest settings. Did you had a solution for this?
Memory Dec 8, 2013 @ 4:50pm 
Also having this problem, i've lowered everything and tried all the fixes.
Starvin247 Dec 8, 2013 @ 5:42pm 
i have a 560 ti haven't had a single problem with this game
Dethpool Dec 8, 2013 @ 8:02pm 
Generally not recommended to turn this on if one uses a nvidia card.
TressFX is supposedly AMD tech which can/will cause problems on other gpu cards.
Edit: supposed to be fixed in a patch, apparently not for everyone
Last edited by Dethpool; Dec 8, 2013 @ 8:14pm
Lunardemon69 Dec 9, 2013 @ 4:59am 
I was having the same issue until I rolled my driver back
Last edited by Lunardemon69; Dec 9, 2013 @ 5:00am
Teo Dec 9, 2013 @ 5:30am 
unfortunately i tried to rollback my drivers but it had no effect. I noticed that I am also having problems with Batman Arkham Asylum and Arkham City. My guess is that is either a Steam issue or a driver issue.
LeadStarDude Dec 9, 2013 @ 9:06am 
Originally posted by D3thpool:
Generally not recommended to turn this on if one uses a nvidia card.
TressFX is supposedly AMD tech which can/will cause problems on other gpu cards.
Edit: supposed to be fixed in a patch, apparently not for everyone
Tress FX work fine with nVidia cards as long as you turn off the "Exclusive Fullscreen Mode". Give that a try.
Teo Dec 9, 2013 @ 2:08pm 
I am having a lot of problems with this video card (not only with Tomb Raider, but also with Batman Arkham Asylum and Batman Arkham City), so here it is a step by step of what I had done so far.

I know that some people just don’t read the hole topic, so I am going to say right away that in my opinion the problem (that I am having at least) is on my GTS 450 chipset or hardware, and the correct solution should be to buy a new card (if you dont want to i may have found a work around see: Solution 13, but i recomend doing at least the steps 1 to 10)


Having said that I will go on for those who would like to know the solutions I tried and failed.

First, let us establish my CPU parameters:
  • GPU: GeForce GTS 450
  • CPU: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
  • Memory: 8.00 GB Ram (7.93 Usable)
  • Current Resolution: 1920 x 1080, 60HZ
  • Driver version: 331.82
  • OS: Microsoft WIndows 7 Professional

Symptoms: The game (Tomb Raider - Acquired via Steam during Black Friday Promo) Crashes. In more detail, after playing for 5 to 10 minutes, the game screen freeze and closes, you are thown back at windows desktop with the message “A problem caused the program to stop working correctly. Windows will close the program and notify you if a solutions available.”

In my case I dig a little and found that the event viewer on windows logs shows a d3d11.dll or TombRaider.exe error.

So here it is the steps I did:

1) Driver Update.
If you have any expertise with gamming issues this the first step. I did it with the NVidia GeForce Experience and also Manually (with the clean Install option). As expected, it did nothing.

2) Windows Update (all possible updates including optional ones)
Following the Video Card driver update, it’s recommended that you update the windows Drivers. I did a complete Windows Update, sometimes Microsoft releases some updates to the Video Card Controller or something like that or even to another component that maybe is conflicting with the video card. This was also a fail.

3) Driver Update with Beta version.
You got this far and still nothing, well it’s all downhill from here.

So I thought to myself, its the driver version.... I will just get a newer version. So what is newer than the current version? Answer: The beta driver.

I really don’t like using a beta drivers, but I did on the past and when the beta version is released you will probably have a sure fix (It happened to me in the past).
Unfortunately, this wasn’t it. So another Fail.

4) Driver Roll Back
If you can’t go forward then go back. In short an older driver might do the trick.

I got the 327.23 driver form NVidia. Did a Clean install. The result was as expected: FAIL.

5) Low resolution settings
If it's not the driver (or at least there is no driver to correct the situation), it can be stress to the video card due to a high video configuration.

Set your system to the lowest video settings possible. If you are successful to run the game without a crash then: (1) you either has a card that is not suitable for a higher video configuration; (2) your card is not working properly due drivers [this isn’t it since we updated the drivers]; (3) your card may be overheating [we will be approaching that];

I tried the lowest resolution settings on the game (Comment: man, those pixels on the low resolution texture are huge...). The game keeps crashing. So its not stress due to high video configuration.

6) Hardware monitoring.
One thing that can cause the video card to crash is stress. This usually causes the video card to a high load scenario and the card “turns off” to protect itself. The low resolution for example can cause a stress to the video card, but if you did the previous step then it’s something else.

I started to monitor the video card temperature, fan operation, voltage input. (Used HW Monitor Pro). The card was getting an average of 76 °C with a max 79 °C during the game operation, I also noticed that the fan was operating normally, but could be better.

For those unfamiliar with video card temperatures, they usually stay below 50 °C on idle and 70 °C to 80 °C on Load. The GTS 450 Chipsets are designed to operate below 100 °C source: http://www.geforce.com/hardware/desktop-gpus/geforce-gts-450/specifications.

7) Power supply
Sometimes the video Card is not getting the correct power supply, this would be an evidence at the Hardware monitoring.

If so you cloud try this: Make sure that you are on High Performance, in the power options section of the control panel. More specifically, make sure that the PCI express setting is turned OFF.

source: http://www.instructables.com/id/How-to-Fix-the-Nvlddmkm-Error/step1/Solution-1-Power-Supply/

8) Cleaning
Sometimes a video card be stressed due to the dirt that it accumulates, its usually shown on the hardware monitoring as a high temperature or low rotation of the fans.

The hardware monitoring showed that the card was at normal operation. But what if some dust on the fan was causing the irregular behavior? So, I took the Video Card out to clean it.

The GTS 450 has a protective cover so I had to unscrew the fan, and clean it from the fan view. I used a normal vacuum cleaner. This lowered the temperature by 5 °C. Now the temperature was around 72 °C with a max of 75 °C.

However the game keeps crashing.

9) Similar CPU Test
Since I have a similar CPU at work, I decided to test the game on it. The second CPU has a GT 640.

According to “video card benchmark” the Graphic cards are more or less the same performance, so I figured it was a valid test.
GeForce GTS 450 - Average G3D Mark: 1.539 - Samples: 1123
GeForce GT 640 - Average G3D Mark: 1.284 - Samples: 932
Source: http://www.videocardbenchmark.net/common_gpus.html

So I tested the game using the NVIDIA GeForce Experience optimal settings on the Tomb Raider Game. I played for at least 90 minutes (1h:30m) without any crashes.

Second Computer setup
  • GPU: GeForce GT 640
  • CPU: Intel(R) Core(TM) i5-3450 CPU @3.1GHz
  • Memory: 8.00 GB RAM (7.96 GB Usable)
  • Current Resolution: 1920x1080, 60 Hz
  • Driver version: 331.82
  • OS: Windows 7 Ultimate

Tomb Raider Graphical Settings:
  • Anti-aliasing: off
  • Depth of Field: Ultra
  • Display Mode: Full-screen
  • Hair Quality: Normal
  • High Precision: On
  • Level of Detail: Normal
  • Post Processing: off
  • Reflections: High
  • Resolution: 1920x1080
  • Shadow Resolution: High
  • Shadows: Normal
  • SSAO: Ultra
  • Tessellation: Off
  • Texture Filter: Anisotropic 16x
  • Texture Quality: Ultra

The second computer has an inferior configuration and was able to run the game. So the GTS 450 Video Card should be able to run the game at least at low resolution without crashes. This isn’t news for anyone who has done all the steps above. The only news is that if you got his far and are still having problems, then the chances that you need a new video card just went up.

10) Cleaning previous Video Drivers
So you got this far. There are still hope, but not much. I would say like 1 out of 100 (1%).

Since the next step is really dangerous, you can do a manual cleaning of old drivers and see if it helps (don’t get your hopes up, this will probably fail).

Follow the procedure of driver rollback from NVidia, but instead of rolling back you will remove the drives.

Windows Vista or Windows 7 steps to roll back/remove your driver:

  • Click Start
  • Click Control Panel
  • Windows Vista: Click System and Maintenance and then System or simply System (in Classic view). Windows 7: Click System and Security and then System.
  • In the left pane, click Device Manager
  • Double-click on Display Adapters
  • Double-click on your NVIDIA GPU
  • Select the Driver Tab
  • Click on Uninstall
See more at: http://www.nvidia.com/object/driver_rollback.html?ClickID=buvksdgygqyyyklquq6kqyeveqnumusllgyg#sthash.o0mdrRIX.Wrsd908c.dpuf

I did these steps 3 times in a row until I got to use windows drivers for a default video card.
Restart the system and manually install the latest version.

11) Memory Test
This is a test that checks your memory, basicaly if it is possitive, you dont have to change your video card, but your RAM memory.

You can find the memtest from various sites. I downloaded from www.memtest.org

In my case I found zero errors.

12) BIOS update / Format / New Card / Do nothing
Ok this is the last resort. There is no more options in my opinion. I used every option I know to handle a problem.

Now you must decide should you try the BIOS update or should you format your computer to guarantee no driver conflict or should you buy a new video card. I will give a brief description of each option.

BIOS Update: BIOS update are not recommended since a fail in the update may cause the motherboard to stop working, and you will need a new motherboard. However I had video cards issues on the past that were fixed by a BIOS update.

Format: The safe way, but you will probably lose all your files and has the higher chance of still having the problem.

New Card: A solution the problem is to get rid of the problem. Get rid of your video card and buy a new one. A newer video card will probably solve the problem. Buy it will cost you Financially.

Do Nothing: Well who wants to play this game anyway? You can wait for a miracle from NVidia. On the other hand, this way you keep your files, your computer and your money. :D

In my case I chose the BIOS update. I got a DH55HC intel Motherboard and there are updates availiable. For the BIOS update you should check your mother board model as well as the BIOS version. The manufacture should have a step by step procedure to update the BIOS. Folow it to the letter since the life of your computer depends on it.

The BIOS update did wonders to my system, but the Tomb Raider keeps crashing.

13) Changing the response time
I realy hate this solution, but it was the work around that apparently worked.

You should only do this if you know your way around the Regedit.

1. Goto registry editor (start -> run -> regedit)
2. Navigate yourself to HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/GraphicsDrivers (make sure GraphicsDrivers is highlighted).

3. FOR 32 BIT ONLY Right click -> New -> DWORD (32-bit) value -> Name it: TdrDelay -> double click it -> Set it to A (hexadecimal) or 10 (decimal).

3. FOR 64 BIT ONLY Right click -> New -> QWORD (64-bit) value -> Name it: TdrDelay -> double click it -> Set it to A (hexadecimal) or 10 (decimal).

from: http://www.instructables.com/id/How-to-Fix-the-Nvlddmkm-Error/step6/Solution-5-Changing-the-time-before-it-resets/

I used a 16 (decimal) time delay. My system was preset for 8 (decimal). I dont know if this is second or milliseconds.

I was abble to play for sometime without crashes, but I don't consider this a solution since you are telling your system to ignore the fact that your video card was not responding.

So to conclusion, I think i found a workaround, but I probably need a new Video Card.
Last edited by Teo; Dec 9, 2013 @ 4:32pm
LeadStarDude Dec 9, 2013 @ 3:14pm 
Originally posted by Teo:
I am having a lot of problems with this video card (not only with Tomb Raider, but also with Batman Arkham Asylum and Batman Arkham City), so here it is a step by step of what I had done so far.

I know that some people just don’t read the hole topic, so I am going to say right away that in my opinion the problem (that I am having at least) is on my GTS 450 chipset or hardware, and the solution would be to buy a new card.

Having said that I will go on for those who would like to know the solutions I tried and failed.

First, let us establish my CPU parameters:
  • GPU: GeForce GTS 450
  • CPU: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
  • Memory: 8.00 GB Ram (7.93 Usable)
  • Current Resolution: 1920 x 1080, 60HZ
  • Driver version: 331.82
  • OS: Microsoft WIndows 7 Professional

Symptoms: The game (Tomb Raider - Acquired via Steam during Black Friday Promo) Crashes. In more detail, after playing for 5 to 10 minutes, the game screen freeze and closes, you are thown back at windows desktop with the message “A problem caused the program to stop working correctly. Windows will close the program and notify you if a solutions available.”

In my case I dig a little and found that the event viewer on windows logs shows a d3d11.dll or TombRaider.exe error.

So here it is the steps I did:

1) Driver Update.
If you have any expertise with gamming issues this the first step. I did it with the NVidia GeForce Experience and also Manually (with the clean Install option). As expected, it did nothing.

2) Windows Update (all possible updates including optional ones)
Following the Video Card driver update, it’s recommended that you update the windows Drivers. I did a complete Windows Update, sometimes Microsoft releases some updates to the Video Card Controller or something like that or even to another component that maybe is conflicting with the video card. This was also a fail.

3) Driver Update with Beta version.
You got this far and still nothing, well it’s all downhill from here.

So I thought to myself, its the driver version.... I will just get a newer version. So what is newer than the current version? Answer: The beta driver.

I really don’t like using a beta drivers, but I did on the past and when the beta version is released you will probably have a sure fix (It happened to me in the past).
Unfortunately, this wasn’t it. So another Fail.

4) Driver Roll Back
If you can’t go forward then go back. In short an older driver might do the trick.

I got the 327.23 driver form NVidia. Did a Clean install. The result was as expected: FAIL.

5) Low resolution settings
If it's not the driver (or at least there is no driver to correct the situation), it can be stress to the video card due to a high video configuration.

Set your system to the lowest video settings possible. If you are successful to run the game without a crash then: (1) you either has a card that is not suitable for a higher video configuration; (2) your card is not working properly due drivers [this isn’t it since we updated the drivers]; (3) your card may be overheating [we will be approaching that];

I tried the lowest resolution settings on the game (Comment: man, those pixels on the low resolution texture are huge...). The game keeps crashing. So its not stress due to high video configuration.

6) Hardware monitoring.
One thing that can cause the video card to crash is stress. This usually causes the video card to a high load scenario and the card “turns off” to protect itself. The low resolution for example can cause a stress to the video card, but if you did the previous step then it’s something else.

I started to monitor the video card temperature, fan operation, voltage input. (Used HW Monitor Pro). The card was getting an average of 76 °C with a max 79 °C during the game operation, I also noticed that the fan was operating normally, but could be better.

For those unfamiliar with video card temperatures, they usually stay below 50 °C on idle and 70 °C to 80 °C on Load. The GTS 450 Chipsets are designed to operate below 100 °C source: http://www.geforce.com/hardware/desktop-gpus/geforce-gts-450/specifications.

7) Cleaning
Sometimes a video card be stressed due to the dirt that it accumulates, its usually shown on the hardware monitoring as a high temperature or low rotation of the fans.

The hardware monitoring showed that the card was at normal operation. But what if some dust on the fan was causing the irregular behavior? So, I took the Video Card out to clean it.

The GTS 450 has a protective cover so I had to unscrew the fan, and clean it from the fan view. I used a normal vacuum cleaner. This lowered the temperature by 5 °C. Now the temperature was around 72 °C with a max of 75 °C.

However the game keeps crashing.

8) Similar CPU Test
Since I have a similar CPU at work, I decided to test the game on it. The second CPU has a GT 640.

According to “video card benchmark” the Graphic cards are more or less the same performance, so I figured it was a valid test.
GeForce GTS 450 - Average G3D Mark: 1.539 - Samples: 1123
GeForce GT 640 - Average G3D Mark: 1.284 - Samples: 932
Source: http://www.videocardbenchmark.net/common_gpus.html

So I tested the game using the NVIDIA GeForce Experience optimal settings on the Tomb Raider Game. I played for at least 90 minutes (1h:30m) without any crashes.

Second Computer setup
  • GPU: GeForce GT 640
  • CPU: Intel(R) Core(TM) i5-3450 CPU @3.1GHz
  • Memory: 8.00 GB RAM (7.96 GB Usable)
  • Current Resolution: 1920x1080, 60 Hz
  • Driver version: 331.82
  • OS: Windows 7 Ultimate

Tomb Raider Graphical Settings:
  • Anti-aliasing: off
  • Depth of Field: Ultra
  • Display Mode: Full-screen
  • Hair Quality: Normal
  • High Precision: On
  • Level of Detail: Normal
  • Post Processing: off
  • Reflections: High
  • Resolution: 1920x1080
  • Shadow Resolution: High
  • Shadows: Normal
  • SSAO: Ultra
  • Tessellation: Off
  • Texture Filter: Anisotropic 16x
  • Texture Quality: Ultra

The second computer has an inferior configuration and was able to run the game. So the GTS 450 Video Card should be able to run the game at least at low resolution without crashes. This isn’t news for anyone who has done all the steps above. The only news is that if you got his far and are still having problems, then the chances that you need a new video card just went up.

9) Cleaning previous Video Drivers
So you got this far. There are still hope, but not much. I would say like 1 out of 100 (1%).

Since the next step is really dangerous, you can do a manual cleaning of old drivers and see if it helps (don’t get your hopes up, this will probably fail).

Follow the procedure of driver rollback from NVidia, but instead of rolling back you will remove the drives.

Windows Vista or Windows 7 steps to roll back/remove your driver:

  • Click Start
  • Click Control Panel
  • Windows Vista: Click System and Maintenance and then System or simply System (in Classic view). Windows 7: Click System and Security and then System.
  • In the left pane, click Device Manager
  • Double-click on Display Adapters
  • Double-click on your NVIDIA GPU
  • Select the Driver Tab
  • Click on Uninstall
See more at: http://www.nvidia.com/object/driver_rollback.html?ClickID=buvksdgygqyyyklquq6kqyeveqnumusllgyg#sthash.o0mdrRIX.Wrsd908c.dpuf

I did these steps 3 times in a row until I got to use windows drivers for a default video card.
Restart the system and manually install the latest version.

10) BIOS update / Format / New Card / Do nothing
Ok this is the last resort. There is no more options in my opinion. I used every option I know to handle a problem.

Now you must decide should you try the BIOS update or should you format your computer to guarantee no driver conflict or should you buy a new video card. I will give a brief description of each option.

BIOS Update: BIOS update are not recommended since a fail in the update may cause the motherboard to stop working, and you will need a new motherboard. However I had video cards issues on the past that were fixed by a BIOS update.

Format: The safe way, but you will probably lose all your files and has the higher chance of still having the problem.

New Card: A solution the problem is to get rid of the problem. Get rid of your video card and buy a new one. A newer video card will probably solve the problem. Buy it will cost you Financially.

Do Nothing: Well who wants to play this game anyway? You can wait for a miracle from NVidia. On the other hand, this way you keep your files, your computer and your money. :D

In my case I chose the BIOS update. I got a DH55HC intel Motherboard and there are updates availiable. For the BIOS update you should check your mother board model as well as the BIOS version. The manufacture should have a step by step procedure to update the BIOS. Folow it to the letter since the life of your computer depends on it.

The BIOS update did wonders to my system, but the Tomb Raider keeps crashing.

So to conclusion, I probably need a new Video Card.
GT cards suck. Always get a GTX.
RiO Dec 9, 2013 @ 3:48pm 
Originally posted by LeadStarDude:
GT cards suck. Always get a GTX.
True that. GT cards are budget 'entry level' cards that aren't built for heavy performance and are definitely not built for stressing them to their theoretical maximum.

GT's use chipsets that were rejected for the GTX line because of imperfections in the baked chips. Known bad processing units on a chip are sealed off by burning out connections and then the remaining chip (reduced in capacity) is used in a chipset for GT cards.

If you buy GTs you are essentially buying flawed chips that can develop all kind of other problems if you push them too far and that likely won't ever have the lifespan of a good GTX. Never ever buy a GT.
Last edited by RiO; Dec 9, 2013 @ 3:49pm
Teo Dec 9, 2013 @ 4:34pm 
I think i got a work around, see my early post.

Originally posted by RiO:
GT's use chipsets that were rejected for the GTX line because of imperfections in the baked chips. Known bad processing units on a chip are sealed off by burning out connections and then the remaining chip (reduced in capacity) is used in a chipset for GT cards.

If you buy GTs you are essentially buying flawed chips that can develop all kind of other problems if you push them too far and that likely won't ever have the lifespan of a good GTX. Never ever buy a GT.

I did not know that, thanks for the info.
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Date Posted: Jul 17, 2013 @ 3:55am
Posts: 15