OrangeJuicePanda Nov 25, 2012 @ 10:04am
[Fixed] DirectX encountered an unrecoverable error.
I purchased Call of Duty: Black Ops II yesterday and I let it download over night. This morning when I tried launching the game I was greeted with an error stating "DirectX encountered an unrecoverable error. Check the readme for possible solutions." I have tried dozens of methods such as
  • Installing DirectX 9
  • Installing latest DirectX
  • Manually installing automatic installation files. (dxsetup.exe and vcredist_x86)
  • Updating Video drivers.
  • Windows + P
  • Uninstalling the game and reinstalling.
  • Verifing GCF
  • Disabling any and all backround programs. (Including Anti-Virus)
  • Checking dxdiag for any errors
I am running out of methods to try and I want to start playing this game as soon as possible. Any methods that worked for anybody who had a similar problem?

My specs if needed:
Graphics: AMD Raedon HD 6770 512MB
Processor: Quad Core i5 (2.7GHz)
Memory: 8GB 1333 MHz DDR3

Fix that worked for me - Updated my driver to latest version rather than the version I had before.
Last edited by OrangeJuicePanda; Feb 26, 2013 @ 7:12pm
Showing 1-10 of 10 comments
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xXLancerXx Nov 25, 2012 @ 12:24pm 
Having the same problem....
My specs....
UD3 990fx Gigbyte MB
AMD FX 8 Core
6870 ATI Gigbyte
16 gb ram
Come on now better not here... Dose PC meet the spec of the game...
OrangeJuicePanda Nov 25, 2012 @ 12:32pm 
Yours specs appear as though it can handle the game but I think this issue does not have anything to do with our system specs but rather our directx or our graphics driver for our video card. I was able to run Modern Warfare 3 flawlessly on its free weekend so I have no idea what happened with Black Ops 2.
Quark Nov 26, 2012 @ 11:06am 
Same problem...

My specs :
i5 750 2,9Ghz
P7P55D
ATI Radeon HD 5770 1Go
12Go Gskill F3-12800

Windows 7 64bits home edition

I have contact support, nothing ! my thread are deleted... i'm using a Association for Consumer, it's the single solution.

here, we give 60€ for Activision... i'd rather give it to a poor.
Last edited by Quark; Nov 26, 2012 @ 11:07am
a21389 Nov 26, 2012 @ 2:07pm 
Try downloading all Windows updates, someone was having this problem on another forum and getting SP2 and all updates for Vista solved it. If that doesn't work try disabling secondary monitors.
Last edited by a21389; Nov 26, 2012 @ 2:08pm
Seal-team6 Dec 1, 2012 @ 12:07am 
I still have the same problem as well and tried all of the above. The only thing I can do to get it to work is disable 1 of my gpus in my nvidia 590. I don't like that fix but I can play the game in a less than ideal manner. If your running any kind of multi-gpu or sli I suspect that is one of the problems.
|LP| D10GO Dec 2, 2012 @ 6:26pm 
I still have the same problem. This is my laptop http://www.cnet.com.au/toshiba-satellite-l730-339315800.htm i thing its not the hardware problem.. and i am running win 8 PLEASE help me!
lokodany2 Feb 26, 2013 @ 7:03pm 
how do you reinstall graphic driver?
OrangeJuicePanda Feb 26, 2013 @ 7:11pm 
Originally posted by lokodany2:
how do you reinstall graphic driver?
Go to the website of your graphics card provider.
MKVLI Feb 26, 2013 @ 7:29pm 
MW3 is only a DX9 game
BO2 uses DX11

You need a DX11 graphics card and one of the newer operating systems that supports DX11 like Win Vista, 7 or 8. Then make sure everything is up to date.
OrangeJuicePanda Feb 26, 2013 @ 7:31pm 
Originally posted by mikeVI60:
MW3 is only a DX9 game
BO2 uses DX11

You need a DX11 graphics card and one of the newer operating systems that supports DX11 like Win Vista, 7 or 8. Then make sure everything is up to date.
I already fixed the issue but this may be useful to somebody else.
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Date Posted: Nov 25, 2012 @ 10:04am
Posts: 10