joelchung Dec 27, 2012 @ 7:51pm
hkship.exe
I just bought the game today, and every time i run it nothing happens. It's just a white screen, then the logos of all the companys, and then hkship.exe crashes. I checked the forums and everything and this problem has been around since August...what's wrong?
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J.N. Dec 27, 2012 @ 8:23pm 
There's no conclusive answer yet. However, here's what worked for some people:
1) Exit Teamviewer.
2) Let the screen load for 15-20 minutes. After that wait, you should be at the title screen.

I'm not sure if this was tried, but try going into C:\Program Files\Steam\steamapps\common\SleepingDogs\Data\movies and either rename hk_intro_video_beta.bik to something else, or move it to a different folder. This is the 17 second video file that shows the logos of the companies. If that doesn't fix the problem, then it would at least save you 17 seconds of waiting.
Last edited by J.N.; Dec 27, 2012 @ 8:24pm
Boodge Dec 28, 2012 @ 4:40am 
i found a fix!!!
Boodge Dec 28, 2012 @ 4:40am 
when its showing all the logos alt+tab and it should load up
Chills05 Dec 28, 2012 @ 5:18am 
Alt+tab doesn't work for me. I played it once, because I waited for I don't know how long. I loaded the game, went to bed, woke up 8 hours later and the game was running. It was running fine too. Then I exited the game completely to see if I needed to wait for an unknown period again and it seems I do.

No game is worth that
joelchung Dec 28, 2012 @ 6:53am 
Thanks for all the help guys. Hopefully it will be resolved...someday
tmt22174 Dec 28, 2012 @ 7:51am 
Messed around with this problem several hours last night. Turned out my DirectX file was set with the wrong compatibility.

Go to program files (x86)/steam/steamapps/common/sleepingdogs/redist
Right click on the D3D11Installer_2010 file, go to properties and then click on the compatibility tab.

For me the compatibility mode was set to Vista, but I run Windows 7. I simply changed it to Windows 7. I also heard of Vista users having issues because for them is was set to the base mode of Vista rather than Service Pack 2 Vista mode

Hope this works...
Chills05 Dec 29, 2012 @ 5:32pm 
After I installed the beta drivers for my videocard (Radeon 7770) I finally got this part to work. But I've seen a dozen different fixes that didn't do it for me (like the direct x or alt+tab fix mentioned above). Different systems require different fixes. I tried many until I found one that worked for me.

Also found some possible solutions here:
http://forums.sleepingdogs.net/viewforum.php?f=5
zenith Dec 31, 2012 @ 12:40pm 
any fixes for the white screen?
Tesco Jan 26, 2013 @ 11:34pm 
Well, if you update your graphics driver, that always helps. If it seems to persist try a defrag.
๖Fʊʑʑϊ Mar 12, 2013 @ 5:54am 
http://www.youtube.com/watch?v=z51G7GYn8gM
I found the second step helped me :)
jbondguy007 [COMPUTER FAILURE] Apr 30, 2013 @ 6:22pm 
Originally posted by Cookie:3:
http://www.youtube.com/watch?v=z51G7GYn8gM
I found the second step helped me :)
Watch the video with automatic captions on. It's definitely worth it. Never laughed so much!
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Date Posted: Dec 27, 2012 @ 7:51pm
Posts: 11