How to Contact Support

[PrimeDirective]

Help and Support

We've tried to provide a few resources for people who need assistance with Torchlight or Torchlight II:

Contact Runic Games

• To contact us directly for support, please visit: http://support.runicgames.com/
  
• Please be sure to provide background information (relevant for Torchlight[support.runicgames.com] or Torchlight II[support.runicgames.com]) about your situation.
  
• For billing issues, contact your point of sale (e.g., Steam).

Knowlegebase

We will be documenting known issues and solutions on our knowledgebase[support.runicgames.com]. This is a great place to check to see if your question has already been answered.

Post in the Runic Discord Server

You can get support directly from the community via our official Discord server[discord.gg].

Post in the Support Forums

The support forums are provided to allow players to discuss and resolve issues they may be experiencing.

Runic staff may respond to issues posted in the support forums, but please note that your thread is not guaranteed a response. For direct assistance, please contact us at [e-mail].

Please read the Forum Rules[forums.runicgames.com] before making a post.

• Torchlight II Support[forums.runicgames.com]
  
• Torchlight Win/Mac/Linux Support[forums.runicgames.com]
  
• Torchlight Xbox Support[forums.runicgames.com]