Magicannon Oct 9, 2012 @ 11:54am
Game keeps crashing
I'm not sure if it's just my laptop or something else, but I can't get past the first loading screen without a crash to desktop. I've tried restarting Steam multiple times as well as reinstalling the game. When I validate files, it keeps giving me '1 file failed to validate, reacquiring" except it never seems to download anything after that. Can anyone help me out?

Specs:
Intel Core i5-450M @ 2.4 GHz
Windows 7 Home Premium 64 bit
Intel HD Graphics 3000
4 GB DDR3 RAM
Showing 1-15 of 18 comments
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Magicannon Oct 9, 2012 @ 3:30pm 
Reinstalled again, same issues. Event viewer is giving me this:

Log Name: Application
Source: Application Error
Date: 10/9/2012 6:14:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *******-Laptop
Description:
Faulting application name: XComGame.exe, version: 1.0.0.5443, time stamp: 0x503e94cd
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16850, time stamp: 0x4e211485
Exception code: 0x00000001
Fault offset: 0x0000b9bc
Faulting process id: 0x174
Faulting application start time: 0x01cda66b5fc2e624
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: b2f4f676-125e-11e2-8e51-86691165b241
Tropper Clyde Oct 9, 2012 @ 3:39pm 
same problem
themocaw Oct 9, 2012 @ 6:23pm 
Same issue here.
dogzerx Oct 9, 2012 @ 6:30pm 
Did demo work fine for you guys?
Redshirt Oct 9, 2012 @ 6:33pm 
Are you running the game as administrator? I've seen some posts on kernelbase.dll errors happening due to UAC on Windows.
king_com Oct 9, 2012 @ 6:59pm 
Im got the same problem aswell althought im getting
faulting module kernel32.dll instead of kernelbase
Last edited by king_com; Oct 9, 2012 @ 7:01pm
themocaw Oct 9, 2012 @ 7:31pm 
Demo worked fine for me. I'll try running the game as administrator.

Here's my crash log, btw.

Problem signature:
Problem Event Name: APPCRASH
Application Name: XComGame.exe
Application Version: 1.0.0.5443
Application Timestamp: 503e94cd
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16823
Fault Module Timestamp: 4de72507
Exception Code: 00000001
Exception Offset: 00009673
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: dd4b
Additional Information 2: dd4b94eb0714d83164d4bb4e39bf8735
Additional Information 3: 13c2
Additional Information 4: 13c287b72ad52329d8f574a5fb9bc133

EDIT: tried running game as administrator with UAC disabled. No dice.
Last edited by themocaw; Oct 9, 2012 @ 8:09pm
typoking32 Oct 10, 2012 @ 1:49pm 
I got the same issue. The demo worked fine but I got this error message when I tried to play the full game.

Problem signature:
Problem Event Name: APPCRASH
Application Name: XComGame.exe
Application Version: 1.0.0.5443
Application Timestamp: 503e94cd
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17932
Fault Module Timestamp: 50327672
Exception Code: 00000001
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9f84
Additional Information 2: 9f84490a0801404680151fdafcecb586
Additional Information 3: 7c2b
Additional Information 4: 7c2bd5be2fb200f18a8df5cb8f3220db
Last edited by typoking32; Oct 10, 2012 @ 1:49pm
ChosenofTzeentch Oct 10, 2012 @ 1:59pm 
Glad I'm not the only one sigh wish I could play this game
illustrious.jfunk Oct 10, 2012 @ 2:03pm 
Have you updated the video drivers from Intel?
ChosenofTzeentch Oct 10, 2012 @ 2:16pm 
Fully updated Drivers here. I still get that darn Kernelbase.dll error as mention above.
Samboni Oct 10, 2012 @ 2:47pm 
Same problem
jonat126 Oct 10, 2012 @ 11:18pm 
I couldn't update my drivers because I am using parallel desktop running windows 7 in mac book pro. It is using a parallel display adapte. Anyone knows how to update the graphic driver in parallel desktop?
jonat126 Oct 10, 2012 @ 11:21pm 
I tried the solution by removing the movie file, but still doesn't work.
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Date Posted: Oct 9, 2012 @ 11:54am
Posts: 18