Bethany  [developer] Apr 25, 2013 @ 2:31am
Patch Available 16/05/2013
UPDATE:
Hi all,

Updates to Worms Revolution have been released. The updates will be applied automatically when your Steam client is restarted. These patch includes some changes that may resolve this crashing issue.

This will update your game to show the version number as #131 in the Main Menu. This patch is 52.6MB.

Can you please let us know if this resolves your issue or not? Thank you.

If it does not then please get in touch with our support team directly using the information below


ORIGINAL POST:

Hi all,

We're receiving reports of crashes. Firstly, apologies for these and any inconvience caused.

Our team are currently looking into the crashes. If you've already contact our support team via email then thank you and please await a response.

If you haven't yet contact our support team then to help them further understand the cause, could you please follow the steps below?

1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Attach the DXdiag.txt file into an email to support@team17.com
8. Attempt to run Worms Revolution again, and if it crashes, note down the date and time of the crash.
9. Once you have done this could you navigate to the steam dumps folder in your program files. The file path will look something like: “C:\Program Files (x86)\Steam\dumps”. From here attach the most recent .dmp file to the email containing the time and date of the crash from earlier


If you have an Intel HD3000 graphics card then please see here.

Thank you for your assistance.
Last edited by Bethany; May 16, 2013 @ 8:08am
Showing 1-15 of 42 comments
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LeZamalien May 5, 2013 @ 6:54am 
but HOW hold down the windows key?Seriously its irritating me!One week the game doesnt launch and no answer of my mails.Its really a shame i want to refind my money!!
Bethany  [developer] May 7, 2013 @ 1:53am 
Originally posted by ZePequeño:
but HOW hold down the windows key?Seriously its irritating me!One week the game doesnt launch and no answer of my mails.Its really a shame i want to refind my money!!
Hey, what problems are you having with the Windows Key?

It is usally found on the bottom left of the keyboard inbetween the Ctrl and Alt buttons. If your keyboard doesn't have a Windows Key then I believe pressing Ctrl & Esc together works as an alternative http://en.wikipedia.org/wiki/Windows_key
Aypex Predzz May 7, 2013 @ 9:10am 
Hi I have followed the steps and sent an email, I hope the problem can be solved.
Kaelin May 7, 2013 @ 6:33pm 
Game crashes on startus for me. I was playing this yesterday, no idea how this has happened. Sent my dxdiag to them as well.
Brotherest May 9, 2013 @ 8:37am 
I sent my letter, but it's still no answer
Bethany  [developer] May 10, 2013 @ 3:55am 
Originally posted by Brotherest:
I sent my letter, but it's still no answer
Thanks for sending across your information. Apologies if you've yet to receive a reply but please rest assured that our team are currently investigating this issue and how to resolve it. Thank you.
Samvega May 11, 2013 @ 10:09am 
Still no fix... I just want to kill some worms.
Mojo May 13, 2013 @ 6:44am 
Have a problem too on launch than it works but i think that steamcloud is the matter.
breakyournuts May 13, 2013 @ 11:12am 
if it can help you when im at work (with a poor or no connection) it doesnt work but when im at home(pretty good connection) the game work just fine
Bethany  [developer] May 16, 2013 @ 8:08am 
Hi all,

Updates to Worms Revolution have been released. The updates will be applied automatically when your Steam client is restarted. These patch includes some changes that may resolve this crashing issue.

This will update your game to show the version number as #131 in the Main Menu. This patch is 52.6MB.

Can you please let us know if this resolves your issue or not? Thank you.

If it does not then please get in touch with our support team directly using the contact information in the original post.
DejaVu May 16, 2013 @ 8:20am 
Now the game is started, thank you.

When will the antialiasing on the cards AMD?
Last edited by DejaVu; May 16, 2013 @ 8:21am
Aypex Predzz May 16, 2013 @ 9:17am 
Thank you for helping, the game works perfectly fine.
Mojo May 16, 2013 @ 2:27pm 
It works on first attempt , i'll come back to tell if it bugs again on start and if not you won't hear of me anymore.
Colt Rivers May 17, 2013 @ 7:59am 
seems to work. started three times in a row without crashing. fingers crossed.
paRAnd May 17, 2013 @ 9:02am 
Still no AA support for AMD cards...bummer.
Showing 1-15 of 42 comments
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Date Posted: Apr 25, 2013 @ 2:31am
Posts: 42