Bethany  [developer] Mar 15, 2013 @ 2:38am
Crash on start up - Intel HD3000 users. Fix available
UPDATE:

Hi, Intel have now released a driver update (15.28.15.64.3062[downloadmirror.intel.com]) which fixes this issue.

To update your drivers please follow the steps below:

1. Go to http://downloadcenter.intel.com/Default.aspx?lang=eng
2. Select the ‘Continue’ button underneath ‘Intel® Driver Update Utility’
3. Select the button in the centre of the screen titled ‘Check your system for the latest updates’.
4. Give permission to run Java.
5. Give permission to run Java plug-in ‘SysReqLab.cab’ (or System Requirement Lab).
6. Download any new versions of drivers for your Intel graphics card.


Alternatively the latest driver can be found here[downloadcenter.intel.com].

Thank you



ORIGINAL POST:
Hi all,

Firstly apologies to anyone this issue has effected. With the latest Intel HD3000 drivers (9.17.10.2932 & 9.17.10.2875), Worms Revolution has been crashing on start up, despite working on previous drivers (9.17.10.2867).

We've just had a reply from Intel and they've stated that the next driver going public will have this crash fixed.

There's no date of the driver launch yet, but we've been told it is due soon and we'll keep you updated as soon as we hear anything else.

Thank you
Last edited by Bethany; May 17, 2013 @ 1:12am
Showing 1-15 of 192 comments
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Porpoise Mar 15, 2013 @ 2:41pm 
Can you tell them to make it faster please?
Barrabas Mar 16, 2013 @ 6:15pm 
What date for update driver?
jordanparkerofficial Mar 17, 2013 @ 8:13am 
Yawwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn............................. Hurry Up.
[₲₲] Trinagria | Leo Mar 17, 2013 @ 9:39am 
but i have an nividia geforce card and the game crashs anyway
jordanparkerofficial Mar 17, 2013 @ 10:06am 
Leo, Go on youtube, there are videos for nvidea fixes.. its only intel users that should be worried
[₲₲] Trinagria | Leo Mar 17, 2013 @ 10:09am 
but i have also Intel HD Graphics 3000!
Bethany  [developer] Mar 18, 2013 @ 2:30am 
Hi Leo, if you have two graphics card on board then it's likely that your laptop is running the game through your integrated graphics as opposed to your Nvidia card.

Please try the steps below:
1. Click Start and then Control Panel. Select Classic View from the left side of the window.
2. Double-click NVIDIA Control Panel.
3. Click View and next Add "Run with graphics processor" Option to Context Menu. Close the NVIDIA Control Panel.
4. Right-click the application title and select Run with graphics processor. Then, click High-performance NVIDIA processor.

If those do not resolve your issue then please contact our support team - support@team17.com - for further assistance.

Thank you.

Bethany  [developer] Mar 18, 2013 @ 2:31am 
Originally posted by Closet Pope:
Can you tell them to make it faster please?
Originally posted by Barrabas:
What date for update driver?
Hi, this completely depends on when Intel release the driver. This is out of our control but we will post again here as soon as we know when it's been released.

Thanks.
Porpoise Mar 18, 2013 @ 12:36pm 
Thanks Bethany, I appreciate your response!
dr3wski21 Mar 18, 2013 @ 2:00pm 
I am having trouble with my graphics. When I start the game the graphics are really pixelated and the text is completely unreadable. And when I hit Tab ♥♥♥♥ to pull up the Steam community it is zoomed in all the way. I don't know if this is related to this in anyway, but I could use some help.
Bethany  [developer] Mar 19, 2013 @ 2:43am 
Originally posted by dr3wski21:
I am having trouble with my graphics. When I start the game the graphics are really pixelated and the text is completely unreadable. And when I hit Tab ♥♥♥♥ to pull up the Steam community it is zoomed in all the way. I don't know if this is related to this in anyway, but I could use some help.
Sorry to hear you're experiencing crashes. Can you please send your DxDiag to our support team and they'll have a look into this for you.

1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Attach the DXdiag.txt file in an email to support@team17.com making sure you let them know you're contacting them about Worms Revolution and what issue you're having exactly
AuxioN* Mar 19, 2013 @ 5:35am 
Just bought the game, and I couldnt play.
Theres a crash on the startup, may I know when will this be fixed?
AuxioN* Mar 19, 2013 @ 5:42am 
btw im using the HD 5650, and the error occurs on my also
SK Mar 19, 2013 @ 8:15am 
The same issue occurs with Intel HD Graphics 2000, the last update being from December 2012.
Bethany  [developer] Mar 19, 2013 @ 9:01am 
Originally posted by AuxioN:
btw im using the HD 5650, and the error occurs on my also
Can you please contact our support team for assistance, as the crash above is purely on HD3000 cards.

1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Attach the DXdiag.txt file in an email
8. Navigate to Steam\steamapps\common\WormsRevolution, check for any .mdmp files if found then please attach these to the email as well
9. Send your email to support@team17.com making sure you let them know you're contacting them about Worms Revolution and what issue you're having exactly

Thanks
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Date Posted: Mar 15, 2013 @ 2:38am
Posts: 192