Chazz the Elder Sep 15, 2012 @ 12:55pm
Technical support anywhere?
As I near the end of this game, I find that I cannot scroll the list of Challenge puzzles up so that I can select one of the last four Challenges from one that has more than 16 -- e.g. there are 24 Challenge crosswords, and I have done the first 20, but though I can catch a glimpse of the last 4 when I enter the Challenges screen, I cannot then scroll the list up to allow me to select one of those last 4. I emailed a tech support request to IdeaPad, as Steam said I should, about a month ago, and have not even received an automated reply since. Has anyone had any better luck, either with retrieving the last four Challenge puzzles or contacting the game publisher?
Showing 1-12 of 12 comments
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oldbushie Oct 20, 2012 @ 4:40pm 
Apparently you can click where they are even though they don't show up. Thus they are completable!
oldbushie Oct 20, 2012 @ 4:52pm 
And apparently there's more than 24. Oh joy. No way to get down that far.
Chazz the Elder Oct 21, 2012 @ 12:42am 
Either that, or else it doesn't recognize that you've done them because it hasn't scrolled all the way down. I find Sudoku and Fitword show the same problem... haven't tried WordSearch yet.
lilysnape Dec 21, 2012 @ 7:07pm 
Same with wordsearch.
sfnhltb Jul 10, 2013 @ 3:13am 
The simple fix needed for the colour in achievement has never been addressed years later, so I guess you can try to get help but I wouldn't hold your breath on it.
Waypoint Sep 26, 2013 @ 6:34pm 
They also haven't fixed an even simpler but more disastrous bug: Sudoku will let you type a 0 into spaces, which glitches out the entire board and you have to exit and restart the game to play normally again. The fix for that would literally just be to block a single key input.

I get the feeling IdeasPad just caved altogether a couple years ago.
Chazz the Elder Sep 26, 2013 @ 7:39pm 
If you hit their web site, you'll see that they are still producing games... and that PW2 is now a free game for smartphones. I guess they simply stopped wanting to pay their customer support department and fired them all...
Smiling Spectre Oct 1, 2013 @ 3:11pm 
Ah, it's that discussion...

Oh, well, I just posted thread when complained that fitword have the same problem with puzzles too.
Smiling Spectre Oct 4, 2013 @ 4:05am 
Dear Oleg,

Unfortunately, you are correct Master Mode is indeed broken in Puzzler World
2 on Steam.

We are aware of this issue but are unfortunately unable to fix the problem.

It should be possible to receive a refund from Steam if you are unhappy with your purchase.

Alternatively if you have no luck directly with Steam you could contact Digital Game Factory who are the publisher of the game.

There website is as follows:

http://digitalgamefactory.com/

Kindest regards

Kelvin

Ideas Pad Support
So they still exist in the belly of Digital Game Factory. But will give no support. :(
mendel Jun 30 @ 12:37pm 
I completed 10 "Color In" bonus puzzles and got the "Summariser" achievement, which is supposed to count "Sum Up" puzzles. I guess now we know why the "Coloring King" achievement didn't work...
Last edited by mendel; Jun 30 @ 12:41pm
mendel Jun 30 @ 12:39pm 
On the "Hide and Seek" puzzles, the grid lines are off compared to cutouts you have to seek. And one of those puzzles got confused as to where the checkmarks go:
http://steamcommunity.com/sharedfiles/filedetails/?id=278980100
Last edited by mendel; Jun 30 @ 12:39pm
Chazz the Elder Jun 30 @ 1:06pm 
Apparently both Color In and Sum Up puzzles trigger the Summariser achievement... I had the achievement from summing up, I guess.
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