Jurk0wski Aug 21, 2013 @ 6:30pm
[STEAM FIXED IT] Steam Support's response to the achievement bug:
Edit: No longer a problem. Steam has deleted the problematic achievement. Contents of post will remain unchanged.

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I figured I'd try hitting up steam support to see if they could do anything about the bug. It took them a while to actually get to my ticket, but I figure I'd copy the whole thing here so others can read it.

TL;DR: Steam can't do ♥♥♥♥ about it. Bug the developer/publisher on their new site.

This Question's Message(s)
1 Message by you on Wed, 31st Jul 2013 5:32 pm
There is a bugged achievement for Puzzler World 2 ( http://store.steampowered.com/app/200130/ ). The achievement "Colouring King" which requires you to "Complete 10 Colour in puzzles" will not trigger no matter how many of those puzzles you complete. The only people who have achieved it used the 3rd-party "Steam Achievement Manager" to get it, but I'd rather not use such a program.

Attempts by me and many other people to contact the game's support are all largely ignored. The last update to the game was Oct 27th 2011 (And the game was released Oct 24th 2011), almost 2 years ago, and it was a hot-fix immediately post-release to fix a game-breaking bug. It is assumed by the community that the game has had its support abandoned for the most part by the developers/publishers in favor of the iOS/Android market as seen by their website. The developer "Ideas Pad" was bought/taken over by "playdemic" sometime in 2012/2013. Likely support was abandoned during the merger.

Is there anything Steam Support can do? I understand that you likely cannot patch the game itself, but would it be possible to change the achievement trigger or remove it all together?

Some trivial information on the achievement's requirements: The puzzle in question (Colour In) requires you to complete a different puzzle first (Link-A-Pix), and if "Colour In" is not chosen as the extra puzzle after "Link-A-Pix", the puzzle called "Pairs" is chosen instead, with the chance of it being either puzzle being 50/50. If you can tie the "Couloring King" achievement into triggering at the same time as the "Pick A Pair" achievement that requires you to "Complete 10 Pairs puzzles", people will end up getting the "Colouring King" achievement approximately at the right time it should have triggered.

Thanks for your time, I hope to hear a response soon, I'm a bit of an achievement perfectionist.

2 Message by Support Tech Ward on Tue, 20th Aug 2013 3:39 pm
Hello,

Thank you for contacting Steam Support. We apologize for the long delay in getting a response to you.

Steam Support has recently had a higher volume of tickets and we are working to respond to everyone.

We have found that many users have resolved their issues since submitting their ticket.

Many answers to common problems with this game can be found in the Discussion pages of the forum for this game: http://forums.steampowered.com

If you are still experiencing issues, we would like to help you resolve them -- please respond directly to this ticket rather than creating a new one.

Steam support can assist you with issues related to the Steam client. Many issues with installation can be fixed by verifying the files for this game. You can find instructions for verifying the files here: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If you are experiencing issues with this game after it has been installed, launched and is running, you will need to contact the developer’s support department. They will be able to help you with in-game issues, performance problems, and other similar bugs.

You can find the contact information for the third party Support on the store page for the game or through the following link: https://support.steampowered.com/kb_cat.php?id=88

If we don’t receive a response from you, this ticket will automatically close. We really appreciate your understanding and patience while we continue to work with the increased ticket volume.

3 Message by you on Tue, 20th Aug 2013 10:19 pm
"Many answers to common problems with this game can be found in the Discussion pages of the forum for this game: http://forums.steampowered.com"
I have already checked the steam forums. Everyone suffers from this problem. It's a bug within the game itself.

"If you are experiencing issues with this game after it has been installed, launched and is running, you will need to contact the developer’s support department. They will be able to help you with in-game issues, performance problems, and other similar bugs."
We have already attempted to contact them. The support email for Puzzler World that steam has goes to support@ideaspad.co.uk, but there's a problem. IdeasPad was bought/merged into the company Playdemic, and neither the ideaspad nor playdemic support emails will respond to this bug.

"Steam support can assist you with issues related to the Steam client."
Considering that the steam client handles some of the achievement stuff, could you please just tie the bugged achievement into another similar one so that while we don't get the achievement the proper way, it is still achievable?

4 Message by Support Tech Ward on Wed, 21st Aug 2013 4:21 pm
Hello XXXXX,

Unfortunately, Steam Support is unable to manipulate the achievement information for third-party titles.

Please continue working with the third-party support department to resolve the issue.

You may wish to contact Playdemic via the email listed on their site: info@playdemic.com

If you have any further questions, please let us know.
Last edited by Jurk0wski; Jun 17 @ 7:07pm
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[DS9] Fireinthelol Aug 21, 2013 @ 6:32pm 
:(
horrorshow Aug 22, 2013 @ 11:22am 
Thats really sad. Some time ago i wrote a mail with that problem to the support of Playdemic too, but I never got an feedback -.-
Ramirez85 Dec 14, 2013 @ 2:13pm 
Hmm. I wanted to get all Puzzler World 2 achievements.
Zyll Dec 23, 2013 @ 11:02am 
Well written email.. shame that it looks like it wasn't read. I had tried emailing the developers earlier this year with no response ever received.
c-fan Mar 28 @ 3:49am 
I've contacted the publisher of the game(s) and requested the achievement being fixed. After several days I did get a reply saying he would get in contact with the devs to see if there's anything that can be done. So let's keep our fingers crossed!
Zyll Mar 28 @ 11:08am 
Originally posted by c-fan:
I've contacted the publisher of the game(s) and requested the achievement being fixed. After several days I did get a reply saying he would get in contact with the devs to see if there's anything that can be done. So let's keep our fingers crossed! :beatmeat:

Thanks! I never got a response to mine. Here's to hoping!
Jada Apr 19 @ 10:23am 
Missing this achievement is driving me absolutely crazy. I saw that some people are using a third party program called Steam Achievement Manager? Is it against the Steam ToS to use that program to get broken achievements?

I'd ask Steam, but the issue with that is that I'll likely have to wait six months and then get a reply that completely ignores what I've said, much like OP's response that ignores that OP said that customer support HAD been contacted and no one was responding.
Jurk0wski Apr 19 @ 1:51pm 
Originally posted by Jada:
Missing this achievement is driving me absolutely crazy. I saw that some people are using a third party program called Steam Achievement Manager? Is it against the Steam ToS to use that program to get broken achievements?

I'd ask Steam, but the issue with that is that I'll likely have to wait six months and then get a reply that completely ignores what I've said, much like OP's response that ignores that OP said that customer support HAD been contacted and no one was responding.
Using the SAM is against the ToS, as it is a third-party software used in correlation with steam. I'm not sure what part of it breaks the ToS, but it does. However, steam doesn't seem to be doing anything to people who use it, just don't use it when you're playing on a VAC secured server.


That being said, I still wont use it, as I have too much at stake in case steam gets more aggressive about it, plus I just don't trust it in the first place.
[DS9] Fireinthelol Apr 19 @ 1:52pm 
To add to the above - any found use of it disqualifies you from achievement hunting sites - if you care about that sort of thing
Zyll Apr 21 @ 10:25am 
I ended up having to restart and go achieve everything again. I also have too much to lose to risk using a program such as that.
Jada Apr 28 @ 12:54am 
Originally posted by Jurk0wski:
Using the SAM is against the ToS, as it is a third-party software used in correlation with steam. I'm not sure what part of it breaks the ToS, but it does. However, steam doesn't seem to be doing anything to people who use it, just don't use it when you're playing on a VAC secured server.


That being said, I still wont use it, as I have too much at stake in case steam gets more aggressive about it, plus I just don't trust it in the first place.
If it breaks the ToS, I'm out. Way too much to lose to break the ToS.

Originally posted by Fireinthelol (Yolo Swaggins):
To add to the above - any found use of it disqualifies you from achievement hunting sites - if you care about that sort of thing

I haven't taken part in any achievement hunting sites. I didn't know those existed.

Originally posted by Zyll:
I ended up having to restart and go achieve everything again. I also have too much to lose to risk using a program such as that.
Yeah, I have way too much to lose to risk using something like that.

Now, by having to restart and achieve everything again, are you talking about the game to get the missing achievement, or are you talking about having lost an account for something and having to start all over with everything?
Zyll Apr 28 @ 10:39am 
Sorry, wrong game. This one, I still haven't gotten the missing achievement.
Vaagur Jun 8 @ 6:34pm 
Looks like I won't buy the 2 then, thank you for the infos.
Jada Jun 8 @ 8:44pm 
It's a great time waster, and you can still get 9/10 achievements. But if you're a perfectionist and want to get all the achievements on all your games, then buying this would be a bad idea.
Vaagur Jun 8 @ 8:50pm 
Originally posted by Jada:
It's a great time waster, and you can still get 9/10 achievements. But if you're a perfectionist and want to get all the achievements on all your games, then buying this would be a bad idea.

Oh, I have tons of broken games because of bundles, but i'm not gonna buy achievement broken games, I am a perfectionist.
Last edited by Vaagur; Jun 8 @ 8:51pm
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