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In theory, it should work fine with either, but even with reading though your config, it's not entirely clear as to why it's doing this.
Try verifying the cache first, and see if that works. If nothing else, do a reinstall of the game. Have to clear out the obvious first.
No game from former direct x revisions (6,8,9) will use direct x 10 and 11.
No matter what kind of direct x extenders you use, THAT simply won't work.
In best case the unreal engine 2.0 reverts to software mode renderer, using your cpu (not the intel hd, YOUR CPU CORES), in worst case, it won't boot at all or just keep on crashing.
Pls install directx 9c, if you haven't done yet.
(This is needed for all old games before direct x 10)
You will find it here: http://www.microsoft.com/en-us/download/details.aspx?id=35
After that, you will want to look at another thread, because you will run into the next issue :)
If you got it running, but hang on a white screen in the intro, WELCOME TO THE CLUB :)
Here I post you the fix for the next problem, don't add any registry entries, THEY ARE NOT NEEDED FOR WIN7X64.
http://forums.beyondunreal.com/showpost.php?p=2404290&postcount=61
Otherewise you'll have a very sound free, laggy and unstable experience of unreal 2 XD
Sry, I just had to be a little sarcastic :) , overall you get your monys worth out of the game.
Well, regarding to contact the company, you know, LEGEND ENTERTAINMENT is no more, they died a long time ago.
I know that, I have both versions, the original CD version and the steam version, the intro is different, in the steam version, the legend entertainment logo is missing .
But something is strange, I could swear you would run into the next issue, do me a favor, start up unreal 2 and let the intro run.
If it gets to the this tunnel of light, it should hang on a white screen infintely while the music still plays. If it does not hang there, then micro$hit has patched it's directx 9 dll's AGAIN *grrr*.
About UT2004, try if you can go and play online, if you can't even after doing the firewall exclusion stuff, contact me again, I know a solution.
Regarding unreal 2, first here is the full intro, it should look like this and NOT hang on a white screen after some time.
Full intro: http://www.youtube.com/watch?v=4aTVN1SjdFc
So, if yours does not look and run like this, you have a very common problem, all ppl with vista and 7 suffer from this, ultimately you will notice strange audio behavior, crashes, or game breaking bugs where you cannot advance anymore (sevrenaya) not so cool.
The second link i posted, contained the fix you will need, regardless I will post a direct link.
{LINK REMOVIDO}http://www.mediafire.com/download/uzymyuizyym/Win2k3_Diretmusic_Patch.rar
1st: Get that archive.
2nd: extract only the "system32" with those 8 dll's inside, to a place where you can find them and have full read write access (anywhere but not into the windows directory), the registry entries DO NOT extract them, YOU DON'T NEED THEM, THEY WILL DO HARM ON YOUR OS.
3rd: Open another windows explorer and navigate to C:\Windows\SysWOW64
(if you navigate there but don't see any files, you'll want to set your directory view options straight, something like "hide protected system files" and tick that ceck box off)
4th: You should now find in the directory SysWOW64 the same files as in the directory you extracted , exactly 8 files by exactly the same name only the date and file size differs. Yours should be from around 2009 while those in the extracted directory are from 2004.
5th: Now we are on to replace those buggers BUT since they are protected sytems files, you will not be able to RENAME, DELETE or MOVE those. You will need those eight file to be set as YOUR stuff (administrator rights needed), then rename them (DO NOT DELETE THOSE), just change the file extension like dmband.dll becomes dmband.dll.orig.
6th: If you have set the permissions of those eight files, and renamed them, you can now copy those from the extracted system32 to the SysWOW64. There should be NO prompt to overwrite, if there is one, you forgot one or more files to rename, abort copy, rename and retry.
7th: If you replaced those $uckers, start up unreal 2, you should now have a working full intro, without any sound problems, any crashes and without any game breaking bugs.
I hope this makes any sense to you, if you need help with file permission stuff (step 5), post some contact email and I will write a full description with pics on how you do that.