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Can send me a link to the guide? I've been searching through the guides didn't found anything about this fail.
Just done those steps few days ago and succeeded :D
I've sent them a ticket waiting for the response.
"Thank you for your e-mail.
It appears that your serial key is not in our database. We request you to
please contact the software Publisher or the Online Distributor for further
support options related to issues specific to the software.
Links to publishers and online distributors can be found here:
https://support.securom.com/faq_nsr.html
If you have any questions, please feel free to ask.
Best regards,
SecuROM Support Team"
What the hell i need to do now to get the new key? ._.
And FYI I just activated the game and the Securom worked on the first try. So it should be either faulty key or temporary server issues.
Write to codemasters and tell them where you have bought the game and send them proof of purchase. Then they will give you a new key ;)
Tell them the key given by steam is not found on database. Also, attach screenshot of proof of purchase, screenshot of CD Key given by steam, and screenshot of failed activation. I got my SecuROM key within one hour.