Monaco > General Discussions > Topic Details
NoRepro  [developer] May 2, 2013 @ 5:06pm
Help me get data on the CreateDevice error?
EDIT #2: I've just put up ANOTHER new build for folks to try out. Please send me results!

If you are getting this error upon starting the game, I've just uploaded a build that may help me to track it down.

If you don't mind, try following these instructions and let me know if it gives us a more complete picture of what's happening:

In steam, right click on Monaco and go to Properties.
Go the the Betas tab, and change to Beta.
Run the game (it should install an update)

It will probably still crash, but the game will generate a file called RFE.log in the same folder as the Monaco exe (c:/program files/steam/steamapps/common/Monaco, probably).

If you can send that file to support@pocketwatchgames.com it will help me to track down the problem! Thanks!

In addition to the RFE.log file, it would also help if you sent along your dxdiag. Start Menu->Run... type dxdiag.
Last edited by NoRepro; May 8, 2013 @ 9:49am
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Floyd Buchanan May 3, 2013 @ 12:17am 
Done!
Mr. Odd May 3, 2013 @ 9:00am 
I hope that this bug isn't affecting a lot of people. This is a great game!
Lilist May 3, 2013 @ 10:19am 
Sent, hope it helps :)
NoRepro  [developer] May 3, 2013 @ 12:20pm 
UPDATE: I just uploaded a build to the BETA build of the game that may fix the problem. If you are experiencing this problem, try it out and let me know! Also, send along another RFE.log (see original instructions) whether or not it works. Thanks!
NoRepro  [developer] May 3, 2013 @ 3:45pm 
UPDATE #2: I've uploaded yet ANOTHER build to BETA. Try again if you would and let me know the results! If you send along your RFE, please also send along your dxdiag. (Start Menu, Run... type dxdiag)
KoolTheKid (CoolCumber) May 3, 2013 @ 4:28pm 
i contacted you through reddit but i can't do this without a BETA key? Any help?
NoRepro  [developer] May 3, 2013 @ 8:05pm 
See instructions in the original post regarding BETA
NoRepro  [developer] May 3, 2013 @ 8:08pm 
As an update, we're looking into why some machines are having trouble creating the display device. For the most part, most machines that are seeing this error are old, usually laptops with integrated gfx, intel laptops and the like. Some of these machines may be below spec for the game, but even so, they shouldn't be failing at this point, they should be failing farther down the road. There is no good reason for them to fail at this point. Once we fix this error, some of these machines still won't run the game, but hopefully some will.
anto_giordano May 5, 2013 @ 2:18am 
It doesn't work (sigh!). I'm sending you RFE+dxdiag..... hope you'll fix it!
NoRepro  [developer] May 8, 2013 @ 9:49am 
Bumping this thread because I just put a new build up on the Beta branch. If anyone wouldn't mind trying it and sending me the results, that would be great! (make sure you switch your build to Beta, under Moanco properties, beta tab)
Damo900 May 8, 2013 @ 11:11pm 
Sent the files. Thanks for checkin' this out for all of us. Much appreciated.
PVT Cookies May 10, 2013 @ 10:34am 
Sent the files. Forgot the DxDiag so sent it seperate. I will try this out on my machines at home. Nvidia GTX 460 and 260m.

Edit: Just found the specs for my onboard video(my machine at work/dell optiplex 755 usff, no PCI-E Slot) I doesn't meet the requirements to run the game.
nuckles May 10, 2013 @ 4:54pm 
From what I can tell this error only occurs if you have your monitor(s) in portait mode. I was able to play the game in windowed mode in portait but now it won't let me anymore. It probably reverted back to full screen.
KoolTheKid (CoolCumber) May 10, 2013 @ 5:02pm 
How do i exit portiat mode?
nuckles May 10, 2013 @ 5:07pm 
Originally posted by Purplepanda1337:
How do i exit portiat mode?

Portait mode is where the typical 16:9 monitor is sideways so it is really tall and skinny wide. You have to look in your display drivers how to switch it. If you have an NVIDIA graphics card you can open the NVIDIA Control Panel and check under "rotate display".
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Date Posted: May 2, 2013 @ 5:06pm
Posts: 44