ZombieStudiosKyle  [kehittäjä] 8. tammi 12.18
01/17/14 GOLD LOSS BUG Questionnaire
Hey everyone, we're working on fixing the gold loss bug and would like some more information from any of you that have experienced this issue.

Was your XP reset as well?

If you quit and relaunch the game, is your gold restored?

When was the last time you updated GOME before this most recent patch?

What bundles do you own?

Was the match before you experienced the glitch completed or did you quit before completion?

What type of match were you playing?

How many matches did you play after the new update before experiencing the glitch?

When your balance glitch happens does it instantly go to zero/negative, or does it happen gradually over time?


The more information we get from you, the quicker we can get out a fix. Thanks for your patience while we get it resolved!
Viimeisin muokkaaja on ZombieStudiosKyle; 8. tammi 12.23
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AsianSpy 8. tammi 12.30 
xp reset. NO
3rd time opening game and restarting didnt do anything
i have all dcl
i didnt quit anything or glitch my money was just - when patch
i wasnt playing. when i left that day before ptch everything was normal when i logged in next day -gold
ive play 6 matchs after patch
ZombieStudiosKyle  [kehittäjä] 8. tammi 12.49 
Hey AsianSpy, thanks for answering these questions. I've got two more for you!

Do you use steam cloud to sync your profile?

Did all of this take place on one computer or have you played on more than one?

Thanks again!

charlie 8. tammi 13.03 
xp reset. NO
nope
i have smaugs treasures
i didnt quit anything or glitch my money was just - when patch
i wasnt playing. when i left that day before ptch everything was normal when i logged in next day -gold
ive play 2 matchs after patch
i change my computer
i think i dont use steam cloud
AsianSpy 8. tammi 13.05 
no and only 1 computer
Zedlav 8. tammi 13.42 
1. My xp was not reset
2. My gold is not restored when I quit and relaunch the game
3. No answer (don't remember)
4. I own Smaug's Treasure
5. The match was completed
6. I was playing a private 5v5 match aganist bots
7. One match
8. It happened instantly from 192 thousands coins to roughly about 35 thousands coins. I played another private 5v5 match aganist bots and did not lose anymore money instead I gained roughly a thousand coins for completing the match and now stand at 37 thousands coins
PCMarino 8. tammi 14.25 
Hello everyone!

The same happened with me. My friend (nickname from steam : Luankc) asked me to perform the following test :
1st : Stop downloading the update guardians , access the game and check the amount of gold available
2nd : Back download and let make the update
3rd : Check that decreased the value.

For my tests , I lost 160000 gold . (As pictures on the links below) .

Before the update :
http://imageshack.com/a/img14/2175/7bfg.jpg

After the update :
http://imageshack.com/a/img34/9509/efm5.jpg

I performed the update on today's date , at 20:00 (time of Brazil) .

I have the following DLCs :
The Warrior Bundle
Smaug 's Treasure
The Hobbit Dwarves Bundle

I did some more tests as:

Exit and re-enter the game. - Do not resolved
Play another game and try again after playing the Guardians - I played Dayz SA , and after I tried to play the Guardians , but with the same problem .

I hope that this information can be useful for quick resolution team.
We enjoyed playing Guardians, and we have some suggestions for improvement beyond corrective and are willing to help pinpoint which are required or suggested .

Regards ,
Paulo Marino
PCMarino ( steam:kefikafika)
AwesomeX 8. tammi 19.34 
Was your XP reset as well?
- No it was not

If you quit and relaunch the game, is your gold restored?
-No

When was the last time you updated GOME before this most recent patch?
-I had been playing the day before

What bundles do you own?
- Smaug's Treasure

Was the match before you experienced the glitch completed or did you quit before completion?
-Probably completed but don't remember

What type of match were you playing?
-Private 5v5 against comps with a friend or two

How many matches did you play after the new update before experiencing the glitch?
-0, the gold loss happened as soon as I updated

When your balance glitch happens does it instantly go to zero/negative, or does it happen gradually over time?
-Instant negative

The more information we get from you, the quicker we can get out a fix. Thanks for your patience while we get it resolved!
Montag 8. tammi 19.52 
1. Was your XP reset as well?
NO

2. If you quit and relaunch the game, is your gold restored?
NO

3. When was the last time you updated GOME before this most recent patch?
A DAY BEFORE (IM NEW IN THIS GAME)

4. What bundles do you own?
SMAUG´S TREASURE AND ANOTHER ONE WAITING TO BE REGISTERED IF THIS PROBLEM IS SOLVED.

5. Was the match before you experienced the glitch completed or did you quit before completion?
YES, I FINISHED.

6. What type of match were you playing?
AGAINST BOTS BUR I DON´T REMEMBER THE DETAILS, IF WAS 5 VS BOTS OR A PRIVATE GAME...

7. How many matches did you play after the new update before experiencing the glitch?
NO ONE, I BELIEVE, I´M WAITING FOR A SOLUTION.

8. When your balance glitch happens does it instantly go to zero/negative, or does it happen gradually over time?
INSTANTLY, LIKE -160K.

9. I USE STEAM

10. I PLAY JUST IN MY COMPUTER
mechamonkey 9. tammi 5.35 
Was your XP reset as well?
- No

If you quit and relaunch the game, is your gold restored?
- No

When was the last time you updated GOME before this most recent patch?
- Day before the patch

What bundles do you own?
- Smaugs, Warriors, Tactitians

Was the match before you experienced the glitch completed or did you quit before completion?
- Completed (Win)

What type of match were you playing?
- 5vs5 (was actually 2 v 2)

How many matches did you play after the new update before experiencing the glitch?
- None

When your balance glitch happens does it instantly go to zero/negative, or does it happen gradually over time?
- Went from 200k to -32k and stayed that way after several reboots

Do you use steam cloud to sync your profile?
- Yes

Did all of this take place on one computer or have you played on more than one?
- Yes, one single PC
Aloren 9. tammi 12.08 
Was your XP reset as well? NO

If you quit and relaunch the game, is your gold restored? NO

When was the last time you updated GOME before this most recent patch? auto update, so probably not long before since I frequently play.

What bundles do you own? Smaug's treasure, Warrior bundle.

Was the match before you experienced the glitch completed or did you quit before completion? completed

What type of match were you playing? coop vs cpu

How many matches did you play after the new update before experiencing the glitch? 0, noticed the glitch right away.

When your balance glitch happens does it instantly go to zero/negative, or does it happen gradually over time? instantly

The more information we get from you, the quicker we can get out a fix. Thanks for your patience while we get it resolved!
ZombieStudiosKyle  [kehittäjä] 9. tammi 19.05 
Hey everyone! Your answers have been a BIG help!

We've got a handle on the issue, and while we don't have an ETA on when it'll be out yet we are working on a fix.

Again, thanks for all your help! I'm going to go ahead and lock the thread since we've figured out the issue.
ZombieStudiosKyle  [kehittäjä] 15. tammi 19.48 
Greetings GOME community,

In the most recent update to the game an issue with the Smaug’s Treasure DLC came to light resulting in some community members having the amount of 160,000 gold deducted from their account. We have now addressed that issue. To make sure that all players have their gold balance restored and to apologize for the inconvenience we are awarding all current community members that have played before 01/07/14 a sum of 300K gold. The 300K will be added to your current total. Please keep in mind, this fix may take a few hours to populate.

Thank you for your continued support and feedback!

Regards,

Kyle
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