Alan Wake > General Discussions > Topic Details
Bridger Feb 22 @ 6:47am
Please Help! Game Won`t Start!!
Every time I try to play, I get this message:
Multi-sample antialiasing not supported by your graphics hardware. Alan Wake requires this in order to run. Please see that your system conforms with the minimum specification and ensure you have the latest graphics card drivers installed.

Please help me! I just want to play this game! I`m not very computer savy, but I`ve tried a few fixes that have worked for other people.
-I checked the integrity of the game
-I reinstalled the third party files
I have windows 7 installed, and have no idea how to check if my graphics card is up to date
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Samael Feb 22 @ 6:53am 
What are your computer specs?
Bridger Feb 22 @ 7:14am 
Where do I find the specs?
TheStealthGamer Feb 22 @ 10:57am 
@Bridger-search on your computer for dxdiag. In WindowsXP, Go to run, and type, dxdiag. In Vista and Windows 7, go to search in the start menu, and type dxdiag. Let us know what you find out.
Last edited by TheStealthGamer; Feb 22 @ 10:58am
Bridger Feb 22 @ 4:19pm 
My laptop is a dell inspiron 1564
Windows 7 64-bit
Processor: Intel(R) Core(TM) i3 CPU M350 @ 2.27GHz (4CPUs) ~2.3GHz
Memory: 4096MB RAM
DirectX Version: DirectX 11
TheStealthGamer Feb 22 @ 5:34pm 
Go to can you run it, to see, but I would seriously doubt it.
david_6strings Mar 29 @ 10:26pm 
ok, so after about 3 1/2 hours or so of vigorously searching through prospective problems i think i may have found a sound fix for the problem stated: Blackscreen to Hard Reset after the first cutsceen where Alan says "I was in shock". My specs for this game meet ALL optimal requirements to run this game on max. BUT!!!!!!- why does it blackscreen????? Answer is as follows: For users with AMD ATI Radeon HD graphics cards possibly experiencing the same problem, so far what i collect is that the game doesnt recognize these cards as easily as others. Why? i dont know. But, i have the HD 4870 which runs HOT ALL THE TIME!!!! but no worries there as ive never had problems with overheating issues. In the end, we found that the game tends to prefer a certain specific gpu speed to run effeciently. My gpu was clocked at 750 Mhz and runs EVERYTHING just fine. Even CIV V and SS3 and JUST CAUSE 2 flawlessly. After pulling my hair out(that i dont have) and doing some deep research, we decided to underclock the gpu by 50 Mhz. The effect: It ran just a tad longer, but still faced the same problem inevitably. So i underclocked it another 50 Mhz. The effect: Game ran longer than previously, but still faced that same buger of blackscreening only now i finally got a bluescreen depicting timeouts with the gpu. So, we decided to run the program as admin, forced the program to run in WINDOWS XP SERVICE PACK 2, RUN CCC.EXE AS ADMIN, and underclocked the gpu to 600 Mhz which is the lowest it would go. and VIOLA!!!!! I ran the game for a few solid hours and NO blackscreen. NO whitescreen. Just solid game. Even with all details maxed out fully and running the game at 1920x1080 HD. Beautiful game thus far!!!!
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