Bastion > General Discussions > Topic Details
kid_zomb  [developer] Jul 12, 2013 @ 12:51pm
Bastion support FAQ
Hey everyone, first off thank you for your support of Bastion. Most of the following is a cross-post from the old Steam forum that we wanted to migrate here. Our team is dedicated to supporting Bastion, and you can always contact us on Twitter (@SupergiantGames) or via our web site[www.supergiantgames.com] if you don't find answers here.

I'm going to keep this thread locked and pinned to use it to broadcast announcements. Feel free to start new threads to discuss issues -- we'll read even if we can't respond to them all.

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Solutions to Frequently Asked Questions
Q: What to do if the game won't start after I recently downloaded an update through Steam?
A: Please try exiting out of your Steam client and restarting it as a first step. If this does not clear the issue, try the steps below.

Q: What to do if the game is crashing on startup or the components did not install correctly?
A: First off, if the game has crashed on you, please open the Task Manager by pressing Ctrl + Alt + Delete (or equivalent) and terminate any instances of the game before trying to start it again.

Next, it's possible that some of your game files were corrupted during the download. Please try "verifying the integrity of your game cache", which will try to detect file corruption and redownload them as needed. Instructions are here:

For further steps, try navigating to this folder, assuming Steam is on your C: drive:
C:\Steam\steamapps\common\bastion\

And run the following files:
dotNetFx35setup.exe
dxwebsetup.exe
xnafx31_redist.msi

Lastly, please try closing other running programs if you're still having trouble starting the game. Some players have reported that this made a difference for them.

Q: I downloaded the Soundtrack or the Soundtrack Edition and can't seem to find the music files. Where are they located?
A: Assuming you installed Steam to your C: drive, check the following location:
C:\Program Files\Steam\steamapps\common\bastion\Supergiant Games - Bastion Original Soundtrack

We're sorry if you had any trouble finding the music files.

Q: What to do if the game is crashing on startup or experiencing graphical corruption issues?
A: As a starting point, make sure you have the latest graphics drivers installed from your card's manufacturer. An outdated driver is the most common source of these types of problems.

Q: I have a multi-monitor, Eyefinity, or multi-graphics card setup, and the game is crashing or experiencing issues. What should I do?
A: Please try disabling this type of setup and see if it resolves the issue. We are investigating specific cases for possible updates.

Q: What do I do if I start the game up and the display is black but I can hear sound?
A: Try running the game using the -windowed and -noborder Launch Options (for instructions on how to do this, Ctrl + F "Launch Options" further down this page).

Q: What do I do if the game flickers in a distracting way while in full-screen mode?
A: Same as above.

Q: What do I do if I have a multi-monitor setup and the game is launching on the wrong monitor?
A: Same as above.

Q: What do I do if the game is launching at the wrong resolution and I am unable to adjust it to the correct setting in game?
A: Use the -x [value] and -y [value] launch options to force the game to run at the desired resolution.

Q: I changed the in-game resolution, how can I restore the original settings?
A: The game will auto-detect your monitor's proper resolution on start-up. If you change your resolution and the proper one is not available in the options menu, you can have it auto-detect again by deleting your profile here (exact location may vary):
\Program Files\Steam\userdata\33142021\107100\local

Q: What should I do if the in-game text does not display correctly, showing code IDs instead of the intended text?
A: A small number of players have encountered this issue, which causes in-game text to not display correctly. Most of these cases were resolved simply by restarting the game.

If the problem persists, try using the launch option -lang en (assuming you are running the game in English)). To set Launch Options, right-click on Bastion in your Steam game library, select Properties, then click on "Set Launch Options..." Then start the game as normal.

Q: I have other questions, where should I turn?
A: Feel free to ask here in the forums or email support@supergiantgames.com and we will get back to you as soon as possible.

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Known Issues
- We're aware that for some users, the game is running at a locked frame rate that is less than the intended 60 fps. The "-nofixedstep" commandline parameter has resolved this issue for many players.

- Bastion provides native support for the Microsoft Xbox 360 controller for Windows. Other controllers may not be detected automatically. However, users have reported some workarounds you may want to try (though we cannot officially support them):
http://forums.steampowered.com/forums/showthread.php?t=2061495
http://www.motioninjoy.com/download
http://code.google.com/p/x360ce/

- We are aware of a rare issue where text does not display correctly in the game, showing code IDs instead of the intended text. There is a solution to this issue in the FAQ section above.

If you are experiencing any other issues with the game, please feel free to contact us via the http://supergiantgames.com web site.

Thank you for reading. This post will be updated with the latest FAQs and known issues. Below this we will post when new updates are available.
Last edited by kid_zomb; Jul 12, 2013 @ 12:55pm