MS Ryz0n  [developer] Dec 19, 2012 @ 12:07pm
Server Status, Multiplayer FAQ & Troubleshooting
This article contains ESO Server Status, Connectivity Information, ESO Accounts & Multiplayer FAQ

Visit The FAQ Discussion Thread to discuss this post, or the General Discussions subforum for posts about Age of Empires III



View the http://www.agecommunity.com/online_gaming_policy.aspx[/url]. It is considered a form of cheating. [/list] [/list] [B][h1]Ensemble Studios Online (ESO) Accounts & Multiplayer FAQ[/h1][/B] [list] [*]NEVER give out your ESO account password and do NOT share ESO accounts. Some providers have trouble receiving password resets, including @comcast, @sbcglobal, @aol, and @aim email addresses. It is not recommended to use them when creating an ESO account. [/list] [list] [*]How do I create an online account? Ensemble Studio Online (ESO) accounts for Age of Empires III can be created from within the game. From the main menu of the game or expansion, select “Multiplayer”


[h1][B]Ensemble Studios Online (ESO) Service & Connectivity [/B][/h1]

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[*]Weekly AOEIII ESO server maintenance occurs Tuesday at 10AM – 12PM Pacific
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[*]If the service appears to be down, I frequently provide updates during downtime via twitter: @RChaply. If no current downtime is listed, feel free to tweet at me!
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[*]Do I need to allow AOEIII as an exception to my firewall?
Yes, Age of Empires III should be added as an exception in your local firewall for improved connectivity. Forwarding the necessary ports on your router is also highly recommended (see below).
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[*]What ports are required for Age of Empires III?
The following ports are required for Age of Empires III, and manually port forwarding them is recommended for improved internet connectivity. To manually override the ports AOEIII uses to connect, please [URL=http://www.agecommunity.com/faq_mp.aspx#mpgeneral]see this link[/URL].
[list][*]2300-2310 TCP
[*]2300-2310 UDP
[*]80 TCP & UDP[/list]

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[*]I get “Invalid IP Address” when attempting to connect to ESO or join games.
Power cycle the PC and router. If that does not resolve the issue, additional troubleshooting steps can be found [URL=http://www.agecommunity.com/faq_mp.aspx#mpeso]at this link[/URL]
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[*]I get “failed to Join” when attempting to connect to a game
This error can occur if any individuals in a group have connectivity issues. Troubleshooting varies depending on software, hardware, and network configurations, however the following are important to check:
[list][*]Verify Age of empires III is an exception in local firewalls
[*]Verify the required ports are forwarded on the router (See Above)
[*]Restart System & Routing Equipment[/list]
Additional information and troubleshooting tips can be found [URL=http://www.agecommunity.com/faq_mp.aspx#mpeso]here[/URL] and [URL=http://forum.agecommunity.com/forums/thread/898022.aspx]here [/URL]

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[*]I receive an Out of Sync (OOS) error while playing multiplayer games
This can be caused by several things.
[list][*]Make sure you do not have any mods installed, or have not modified any game files.
[*] If you have a corrupt installation, game mods, etc, remove the mods and re install the game through steam.
[*]If the game is going out of sync late game (generally when you're about to win), and the system incorrectly reports a loss, the opponent may intentionally be 'droptricking'. If this is the case, report the user by utilizing the Age of Empires support ticket system at [url=http://www.agecommunity.com/support.aspx]http://www.agecommunity.com/support.aspx
. It is considered a form of cheating.



Ensemble Studios Online (ESO) Accounts & Multiplayer FAQ

  • NEVER give out your ESO account password and do NOT share ESO accounts.
    Some providers have trouble receiving password resets, including @comcast, @sbcglobal, @aol, and @aim email addresses. It is not recommended to use them when creating an ESO account.
  • How do I create an online account?
    Ensemble Studio Online (ESO) accounts for Age of Empires III can be created from within the game. From the main menu of the game or expansion, select “Multiplayer” followed by “ES Online”. The next screen will have a button that says ‘new account?’ . Simply select that and fill in the information to create your account.
  • How many ESO accounts may I have?
    Each copy of Age of Empires III: Complete Collection on Steam may have 1 ESO account. A single account works on the game and both expansions.
  • Can I change my name, delete and restart my account, or reset my stats?
    ESO account names cannot be changed, deleted, or reset after creation.
Last edited by MS Ryz0n; Dec 19, 2012 @ 12:43pm