Halbatross Jun 7, 2013 @ 9:12pm
Unable to Add Empire Points
I currently have no way to add Empire Points. In game (through Steam), when I try to add empire points, I receive this message: "Unable to connect to Steam." When I try to launch the game through Games for Windows Live client to add empire points, this client no longer opens because it "cannot connect."

I have Internet access and can otherwise play AoEO normally through Steam.
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Plo #new Jun 7, 2013 @ 9:51pm 
Some countries cannot purchase EP.
Halbatross Jun 8, 2013 @ 12:52am 
I live a few blocks from the Steam headquarters... :/
Zokolar Jun 8, 2013 @ 9:02am 
You're telling me Canada can't buy empire points? What kind of boloney ♥♥♥♥♥♥♥♥ is this?
Garmonbozia81 Jun 9, 2013 @ 8:34am 
Have you made sure to enable the Steam Overlay in-game? This is necessary in order to be able to purchase Empire Points.
Halbatross Jun 9, 2013 @ 2:15pm 
Yes, Steam overlay is on (for those don't know, right click the game in Steam, click Properties, make sure the "Enable Steam in-game" box is checked).

The inability to purchase empire points through Steam is the reason I switched to the Games for Windows Marketplace client, as you suggested in an earlier thread, Garmon.
Last edited by Halbatross; Jun 9, 2013 @ 2:15pm
Garmonbozia81 Jun 9, 2013 @ 2:48pm 
This could have been due to some temporary issues that we were experiencing on our end. Can you please check if you are able to purchase EP now?
Halbatross Jun 9, 2013 @ 3:13pm 
Still unable to connect to GFWM. Still unable to purchase EP through Steam.
matt767 Jun 13, 2013 @ 9:44am 
I'm having this trouble as well. I just downloaded the game a couple of days ago. I went to buy EP today and get the error message "you are not logged into steam". Not sure what to do. I'm logged in as far as I know.
Garmonbozia81 Jun 16, 2013 @ 7:37am 
Originally posted by matt767:
I'm having this trouble as well. I just downloaded the game a couple of days ago. I went to buy EP today and get the error message "you are not logged into steam". Not sure what to do. I'm logged in as far as I know.
To be honest, I am unfamiliar with this error.
If you are experiencing issues with purchasing EP, please submit a support ticket, which you can do here: http://ageofempiresonline.com/en/support_ticket. Make sure to respond to the automated message that you should receive.
brent_gravel Jul 20, 2013 @ 10:07pm 
I have this too. Also in canada
The Woodsman Jul 20, 2013 @ 10:35pm 
IM in the United States and it doesn't work for me either. I also purchased two packages today, neither of which unlocked any of my civilizations. These asshats should of stopped selling this ♥♥♥♥ the moment the discontinued this game.
Regardless, nothing sold is currently working as it should be from my understanding.
Garmonbozia81 Jul 21, 2013 @ 10:17am 
Originally posted by ForgottenMalice:
IM in the United States and it doesn't work for me either. I also purchased two packages today, neither of which unlocked any of my civilizations. These asshats should of stopped selling this ♥♥♥♥ the moment the discontinued this game.
Regardless, nothing sold is currently working as it should be from my understanding.
We have received several reports of issues with purchased DLC. Please submit a support ticket for further assistance.
Skattesmitaren Jul 22, 2013 @ 2:18am 
I cant buy ep either, my game just freeze at "connecting to steam". does it work through gfwl?
Garmonbozia81 Jul 22, 2013 @ 11:05am 
Originally posted by Skattesmitaren:
I cant buy ep either, my game just freeze at "connecting to steam". does it work through gfwl?
Have you made sure to enable the Steam overlay?
Porro Jul 22, 2013 @ 11:42am 
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